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Customer Service Advisor Job DescriptionAn exciting opportunity has arisen within one of the UKs leading financial organizations. Based in a state of the art contact centre in Fareham on the Solent Business Park, successful candidates will be using their exceptional customer service and sales skills to provide quality products and services to valued Lloyds TSB customers. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with excellent benefits including free car parking, subsidised canteen.Once you are transferred to a permanent contract after approximately 12 weeks (3 months) of working on a temporary contract through Reed you will receive generous quarterly bonuses, company shares, part of contributory pension scheme and an extra 4% of your basic salary is exchangeable with a range of other benefits.The Candidate we are looking for must have:Confident telephone mannerBasic keyboard skillsAbility to communicate in a clear and concise mannerExcellent customer service skillsAbility to meet and be driven by targetsSelf motivation and a desire to succeed Attention to detail Be able to adapt to change and uncertaintyYour working Hours:You will be working 5 of 7 days including weekends 9.30am to 5.30pm.Job Role:Understanding the customers individual needs and delivering a professional response are fundamental to the role.You will answer queries from customers calling the centre ranging from: "whats my balance" to "can I transfer some money" and "can I set up a standing order".You will also be introducing a range of Lloyds TSB products, for example, travel insurance or payment protection. Please note that this is not hard-selling, nor is it cold-calling - it is offering a full service to Lloyds TSB customers who have called to speak with you. In addition you will receive calls from Lloyds TSB Branches to help answer queries.Training: Full training will be given to successful candidates.Between 3-6 weeks classroom training and buddy system support.Please apply for this role online today, or call 02380 382 512 or email your CV to laura.linehan@reedglobal.comReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7.50 per hour	Location:	Southampton	Date posted:	today

Face to Face Client & Customer Service Assistants Customer Service Openings in Newcastle - Face to Face Client & Customer Service RepresentativesThis year weve expanded across Yorkshire, Merseyside, and the North East. We work with one of the UKs leading telecommunications providers, charitable organizations and home renovation companies and they want us to continue to grow. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. Earnings are based completely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you! View full advert

Salary:	£0 per annum	Location:	Newcastle Upon Tyne	Date posted:	today

Client & Customer Service Advisors Wanted - Immediate Start CLIENT REPRESENTATIVES AND CUSTOMER SERVICE ADVISORS:Pace Direct Marketing has recently opened our location in Leeds to better service clients in customer service industries throughout Yorkshire. We help them deliver their message to their customers at a fraction of the cost of the mass media. Our goals include diversifying our client portfolio and expanding throughout the UKand Europe in 2010.In order to keep up with high demand for our services, we're looking for people with experience working with customers to help represent our clients.A professional image and strong communications skills are essential because we target potential customers where they work, live and shop.We provide full product training to ensure you develop confidence in their new role and are able to use your current strengths and skills.YOU WILL BE INVOLVED IN ALL ASPECTS OF: Promotional Marketing / Face to Face Customer Service Individual Sales/ Account Management CampaignandClient CoordinationAdvancement opportunities are available for top performers and will be based on results, responsibility and professionalism, not seniority! We will be looking to develop team leaders and campaign managers over the next few months and we always promote from within. If you thrive in a performance driven exnironment and are looking for a new chanllenge, we'd love to hear from you!APPLICATIONS:Applicants must be over 18 years of age, available for full time hours,and should be dressed smart with confident communication skills since we meet directly with our clients' customers face to face. We also recommend a strong desire to succeed and a solid work ethic since earnings and advancement are based entirely upon results. We may invite you to spend a full day in the field with an experienced representative to gain a better understanding of the responsibilities involved. Participants will not be entitled to compensation as this is part of the interview process.Interested applicants should send their CV for immediate consideration. View full advert

Salary:	£0 per annum	Location:		Date posted:	today

Call Centre Collections Agent An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	today

Customer Service language speaking 6 mth contracts My Cambridge based client requires excellent Customer Service candidates, with a proven work history within Customer Service positions, to join their team on a 6 month fixed term contract basis.It is essential that candidates are flexible and able to work on a rota basis across the following shifts: Day shift: rotating shift of 8-4, 9-5 and 10-6pmEve shift: 2pm-10pmYou will also be required to work one Saturday and one Sunday per month.Languages are essential and candidates with be required to speak and write fluent English along with one of the following:- Spanish- German- French- Dutch - PortugueseThese positions require an immediate start.To apply please forward your CV to me Claire DibdenDue to the high volume in applicants we will endeavour to respond to your applications within two weeks. Should you not get a response then please assume that you have not been successful. Thank you very much for your application please keep an eye on our website for new vacancies. View full advert

Salary:	£16,000 per annum	Location:	Cambridge	Date posted:	today

HELP DESK CO-ORDINATOR Besam Limited is the UK subsidiary of Besam AB (An Assa Abloy Company), the worldwide market leader in the provision of automated door systems. Besam is a worldwide group with a group headquarters based in Sweden. The group has production facilities in Sweden, USA, Czechoslovakia and the UK and sales subsidiaries operate in 18 countries worldwide. The group is highly profitable and has a Turnover in excess of £200m and employs 1400 people. Besam manufactures, installs and services automatic revolving, sliding and swing doors. Customers include retailers such as Asda, B&Q, Lidl, and Dixon Store Group; banks including Barclays; hospitals, airports, local authorities and many more. Besam’s aim is to make life easier by providing convenient access through automatic doors. This includes easy access for shoppers carrying bags or pushing trollies, parents with small children, the elderly, people in wheelchairs or anyone with their hands full who would struggle to open a door manually. Main responsibilities of Role: This is a full-time position based within the Service Department. The main responsibilities of the role are: • Logging breakdown calls onto our in-house system – via phone, fax, email, internet. • Working within customer service level agreements. • Dealing with escalations. • Updating the Baan system. • Liaising with engineers and keeping customers informed of progress of the call at all times. • Chasing quotes from our computer system IMSYS • Booking in calls with customers. • Holiday/absence cover for planning. Candidate Profile The successful candidate: • Experience of working within a customer service role • Good customer service skills and excellent telephone manner • Ability to multi-task and self manage • Computer literate • Accurate and have a good attention to detail • Flexible and self-motivated • A “team player” with a high level of commitment to colleagues • Quick to learn • Able to deal with pressure positively View full advert

Salary:	£20,000 per annum	Location:		Date posted:	today

Help Desk Agent The Role:Our Romford based clients are looking for a Helpdesk agent to work as part of a team that interfaces primarily with customers to deliver technical support for Mailings Systems and Document Handling Systems.Duties will include: To interface by telephone with customers and effectively resolve issues To attend product training courses as and when requested To use all available tools to resolve issues To ensure that targets are met To manage workload effectively and ensure calls are passed to Field Service swiftly if unresolvedThe successful candidate will be in daily consultation with: Helpdesk Agents Technical Support Group Field Support Team Field ServiceRequirements:The successful candidate MUST have an engineering/technical background in a position where they were working hands on with the machinery/equipment. If you do not have this you will not be consideredThe ideal candidate must be able to troubleshoot well and learn new skills quickly. They must be polite and professional, and have the desire to succeed.They must also have: Strong sense of customer service Good organisational skills Excellent communication skills at all levels including excellent listening skills Computer LiterateBenefits:Located within close proximity to Romford stationExcellent benefit package including free parking on siteHours are 9.00am to 5.30pm Monday to Thursday and 9.00am to 5.00pm on Fridays View full advert

Salary:	£20,000 per annum	Location:	Romford	Date posted:	today

Customer Service Client Representatives Needed! This opening is for those who are CONFIDENT, AMBITIOUS, ABLE TO MULTI-TASK, HARDWORKING, PERSISTENT, VERSATILE, DEDICATED, ADAPTABLE, GOAL DIRECTED AND MOTIVATED!ABOUT US:Powerhouse UK is expanding at a rapid pace, with a number expansions in place following Summer. Our success is created through our unique and personalised approach, which has led to our unprecedented growth. We have achieved this rapid corporate growth through recruitment of ambitious, passionate people with a desire to succeed.We Specialise in Full advertising and promotional services for the top 3 telecommunications companies. We also work with the top 50 Charities within the UK as well as Energy Efficiency industries and Top Cosmetic Brands.We have led the Market in innovative and direct face-to-face forms of Marketing. The enormous growth of our highly established client base is in direct reflection of the unique approach we as a company take toward marketing and advertising, which means we need the right individuals to join our team!PERFECT APPLICANTSWe are looking for a team player that has the ability to achieve profit objectives, provide excellent client representation, and thrives in a positive social environment.The ideal candidate will have an impressive work ethic and the ability to effectively communicate with executives of all levels, train, and develop people.We are looking for leaders with a positive attitude and a commitment to excellence to potentially run one of our operations in our organisation.OPPORTUNITIESAll openings are to be filled IMMEDIATELY at entry level. We deal with direct sales and marketing representing our clients to businesses, retailers and residential campaigns. You will be generating leads, selling promoting new products and services for our clients. You will start at entry level and work to leadership and campaign managementAll candidates will be mentored and will receive full support and coaching in the following areas:* Client representation* Promotions and Advertising* Sales Techniques* Marketing Strategies* Customer Service/ Customer Relations * Teaching and Coaching * Campaign Management * Business DevelopmentWe focus on providing the essential tools for our associates to ensure consistency and rapid growth. We value an ENTREPRENEUR SPIRIT and PROFESSIONAL IMAGE.Previous experience is not essential. We play by very simple rules - 100% promotion from within and 0% seniority. Growth and compensation are based on personal performance. All openings are FULL TIME ONLY.Openings are being filled IMMEDIATELY; UK residents are preferred in this case. View full advert

Salary:	£24,000 per annum	Location:	Coventry	Date posted:	today

Customer Service Advisor Job DescriptionAn exciting opportunity has arisen within one of the UKs leading financial organizations. Based in a state of the art contact centre in Fareham on the Solent Business Park, successful candidates will be using their exceptional customer service and sales skills to provide quality products and services to valued Lloyds TSB customers. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with excellent benefits including free car parking, subsidised canteen.Once you are transferred to a permanent contract after approximately 12 weeks (3 months) of working on a temporary contract through Reed you will receive generous quarterly bonuses, company shares, part of contributory pension scheme and an extra 4% of your basic salary is exchangeable with a range of other benefits.The Candidate we are looking for must have:Confident telephone mannerBasic keyboard skillsAbility to communicate in a clear and concise mannerExcellent customer service skillsAbility to meet and be driven by targetsSelf motivation and a desire to succeed Attention to detail Be able to adapt to change and uncertaintyYour working Hours:You will be working 5 of 7 days including weekends 9.30am to 5.30pm.Job Role:Understanding the customers individual needs and delivering a professional response are fundamental to the role.You will answer queries from customers calling the centre ranging from: "whats my balance" to "can I transfer some money" and "can I set up a standing order".You will also be introducing a range of Lloyds TSB products, for example, travel insurance or payment protection. Please note that this is not hard-selling, nor is it cold-calling - it is offering a full service to Lloyds TSB customers who have called to speak with you. In addition you will receive calls from Lloyds TSB Branches to help answer queries.Training: Full training will be given to successful candidates.Between 3-6 weeks classroom training and buddy system support.Please apply for this role online today, or call 02380 382 512 or email your CV to laura.linehan@reedglobal.comReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7.50 per hour	Location:	Segensworth	Date posted:	today

Are you a target driven individual? An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	today

Account Manager Job DescriptionMy client is looking for an experienced Account Manager to cover maternity leave within this Marketing company. The role is due to start in April and has an expected duration of 6-12months. The successful candidate willcarry out the following tasks -- Managing a portfolio of accounts and dealing with all aspects of client requests- Maintainingand buildingh relationships with exisiting clients- Managing all client communication by phone and email including resolving any issues with orders- Maintaining client databases with stock updates, creating new stock lines,stock recording and processing orders for the warehouse- Processing information for bulk allocations and distributions for warehouse- Producing detailed job specs for production work- Printing various mail-merged letters for client campaigns- Arranging distribution/transportation for various orders- Processing detailed sales invoices from completed work- Providing monthly analysis on clients work- Overseeing call centre staff for mail order campaigns and dealing with escalated queries- Overseeing hotlines for clients and ensuring all databases are up to date- Attending client meetings- Completing administrative work ,as requiredSkills required -- Detailed knowledge of MS Office applications- Self starter, able to investigate problems and see them through to conclusion- Good communication skills, both written and oralIf this is you please apply!***PLEASE NOTE: IF YOU ANSWER "NO" TO ANY OF THE QUESTIONS BELOW YOUR APPLICATION WILL BE UNSUCCESSFUL***Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£15 per hour	Location:	Maidenhead	Date posted:	today

Part-Time Customer Services Kimberly-Clark is leading the world in essentials for a better life. Headquartered in Dallas, Texas, with nearly 53,000 employees worldwide and operations in 37 countries, Kimberly-Clark posted sales of $19.4 billion in 2008. Kimberly-Clarks global brands are sold in more than 150 countries. Every day, 1.3 billion people trust Kimberly-Clark products and the solutions they provide to make their lives better. With well-known family care and personal care brands such as Kleenex, Scott, Andrex, Huggies, Pull-Ups, Kotex, Poise and Depend, we hold the No. 1 or No. 2 share position globally in more than 80 countries. We are currently recruiting for a Part-Time Customer Services Team member to join the UK Customer Services team, to interact and communicate with our customers and to provide expert knowledge to various business functions. This is a job share role, working part time hours Monday 9 - 1, Tuesday 9 - 1, Wednesday 1 - 5, Thursday 9 - 1. Applicants must be available for these hours. The role is based in our modern offices right in the centre of Brighton. The Customer Services Team Member will act as an Account Manager for individual customers, who in this case are retailers. Each Team Member looks after a portfolio of accounts ensuring that service levels between KC and the customer are met and customer orders are delivered accurately and on time and to ensure that stock levels at the customers distributions centres / warehouses are within required levels. Team Members are in charge of stock levels and placing orders for the customer. It is the Team Members job to check the customers stock levels and sales forecasts, then deliver stock in line with this information and forecast. Duties Check incoming orders on the EDI system for missing information and discrepancies Ensure stock is available Liaise with distribution to ensure order is delivered on time Make changes to orders as directed by customers Releasing orders Deal with enquiries from internal and external customers via fax, email and telephone Report writing Systems requirement SAP, Excel, Word, Outlook Key skills & attributes Time management Ability to prioritise work Data analysis Relationship building Data manipulation Hands on approach Able to communicate effectively using best channels for purpose Confident communicator with the ability to challenge as required Customer focus Personable This is an exciting opportunity to join a growing business in a varied and fast paced role. There are training and development opportunities available to the right indidviduals. View full advert

Salary:	£18,000 per annum	Location:	Brighton	Date posted:	today

Account Manager We are looking for An Account Manager to join an expanding business in their Leyton Depot.The main part of this role is calling existing customers, taking orders and updating information. The successful candidate will work well under pressure in an extremely busy environment, ideally candidates will have extensive customer service experience. Positive attitude is key in this role.Speaking to 40-50 customers per day, applicants must have an excellent telephone manner as well as being polite and professional at all times, experience of working to targets is an advantage.Managing clients on an in-house data base (full training given), knowledge of MS Word and Excel are also essential as there will also me some administrative duties to go along with this role.Ideally candidates will have their own transport to be able to get to the Leyton depot.Noble Recruiting are an equal opportunities employerPlease note that due to a high number of applications, only successful candidates will be contacted. View full advert

Salary:	£17,000 per annum	Location:	Essex, Woking	Date posted:	today

Sensory Panel Leader Job DescriptionOur client a leading food retailer in Cheshunt are looking to recruit a temporary Sensory Panel Leaderfor an ongoing assignment. You will need to be somebody who is customer focused and had a good level of customer service, experience of speaking in front of groups of people is ideal, if not essential. You will be able to work in a fast paced environment, while still maintaining the highest of standards, be happy to work within a team environment and on your own.Within this role you will be spending your time:- Leading Customer Panels- Writingand sending reports-Ensuring suppliers are met and greeted on arrival and the procedures are explained- Guiding new panelists andensuring the adhere to the best practice-Ensuring booth rooms are clean & well maintained and equippedSkills required:MS office including Excel,MS Access, have good analytical skills.If your are available to start immediately, work full time hourson a going basis? Have a keen interest in food and thrive working with people please apply now! Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£8 per hour	Location:	Cheshunt, Waltham Cross	Date posted:	today

Call Centre Operative - Organisation DescriptionAre you looking for a new challenge within the Warwickshire area?Do you have excellent customer service skills?Are you a motivated individual who takes pride in their work?Based in the heart of Warwick our rapidly expanding business is looking to recruit an additional Customer Query Advisor to join their team. This secure sector provides a great opportunity for the successful candidate to expand their skill sets.Job DescriptionReporting to the team leader, you must be able to work accurately and follow internal processes and procedures.The role: Taking inbound query calls and case update requests from clients, according to internal procedures, and completing accompanying electronic documentation in internal software systems. Deliver outstanding levels of service to all clients and achieve set objectives for call quality. A genuine customer focus is essential, as is an empathetic approach, and the desire to see tasks through to completion, with pride. Be able to work with sensitive and confidential data whilst maintaining the highest level of professional integrity.Applicants will ideally have: Experience of working in a target driven environment would be an advantage, specifically within a telephone service capacity Experience of working on bespoke internal computer systems (not essential, as above)Person SpecificationApplicants must have: Proven customer service experience, including both written and verbal client correspondence. Excellent IT Skills, including experience of MS Word, Excel and Outlook.To be considered for this opportunity your CVshould ideallylist key achievements for each of your roles, quoting specific quantified examples.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Warwick	Date posted:	today

Operations Manager Operations Manager Liverpool City Centre:Your responsibilities: As an Operations Manager you are responsible for Managing day to day operations Communicating with client contacts on an operational and strategic level Continuous project planning and analysis as well as performance improvement HR planning (forecasting, manpower planning, recruiting, shift planning, training, documentation of all administrative data) External and internal reporting Monitoring and analysing key performance indicators ensuring external and internal targets are met Providing pro-active feedback to clients regarding potential process improvements and changes in customer behaviour Ensuring compliance with defined information and escalation management processesYour profile: As the ideal candidate, you have significant experience in managing teams in a contact centre environment and/or the airline industry have excellent skills regarding client communication and management of client expectations are good at managing and motivating people and are used to working in international teams are able to identify areas of improvement and to initiate and implement changes have a hands-on mentality while being able to flexibly adapt to changing priorities are a goal-driven and self-motivated individual with a desire to deliver first-class customer servicesSalary plus bonus and benifitsAdvertised AGY: View full advert

Salary:	£32,000 per annum	Location:	Liverpool	Date posted:	today

Customer Service Administrator Job DescriptionIMMEDIATE STARTPurpose of the role & Organisation Description:An exciting opportunity has arisen within one of the UKs leading financial organisations, in a support role within a busy and fast paced working environment . You will be using your excellent administrative and customer focused skills to deliver a high standard of service. This is an excellent opportunity to develop your skills for those who wish to pursue a career in banking.Key responsibilities and duties:Processing applications for new accountsUpdating customer detailsWorking to hourly targets.Completion / retrieval of relevant information (written or verbal).Update and maintenance of company databases.Providing excellent internal and external customer service.Liaising with customers and other internal departments or third parties.Action postal/fax/e-mail correspondence where necessary.Competencies required are: The ability to provide administrative and telephony support to the department is essential as is a flexible attitude to the business support team. Attention to detail and basic keyboard skills.Experience of using Mail Merge Confidence dealing with customers over the telephone.Ability to communicate in a clear and concise manner.Self motivation and a desire to succeed.Be able to adapt to change and uncertainty.Team work.Ability to meet and be driven by targets.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7 per hour	Location:	Leeds	Date posted:	today

BEAUTY COSMETICS CLIENT REPRESENTATIVES. PROGRESSIVE OPENINGS About us:Pure Solutions UK is expanding at a rapid pace, with a number expansions in place following Summer. Our success is created through our unique and personalised approach, which has led to our unprecedented growth. We have achieved this rapid corporate growth through recruitment of ambitious, passionate people with a desire to succeed.We Specialise in Full advertising and promotional services for the top 3 telecommunications companies. We also work with the top 50 Charities within the UK as well as Energy Efficiency industries and Top Cosmetic Brands.We have led the Market in innovative and direct face-to-face forms of Event Marketing. The enormous growth of our highly established client base is in direct reflection of the unique approach we as a company take toward marketing and advertising, which means we need the right individuals to join our team!Client Representative Role:Energetic,Confident; dynamic candidate required to join one of the top Advertising, Sales & Marketing companies in the UK.As an innovative focused and forward-thinking company, our client is seeking to add an experienced Beauty Cosmetic Client Representative dedicated to improving the Customer Service for their customers through out Coventry and the surrounding areas, through the introduction of pioneering and reliable Customer Service / Customer Acquisition andaccommodating clients increasing marketing and advertising needs.Can you lead a team accountable for the marketing and advertising of client products, covering one or more platforms of Pure Solutions Portfolio?We want to hear from you if you are: CONFIDENT, AMBITIOUS, ABLE TO MULTI-TASK, HARDWORKING, PERSISTENT, VERSATILE, DEDICATED, ADAPTABLE, GOAL DIRECTED AND MOTIVATED!PERFECT APPLICANTSWe are looking for a team player that has the ability to provide excellent client representation, and thrives in a positive social environment.The ideal candidate will have an impressive work ethic and the ability to effectively communicate with executives of all levels, train, and develop people. We are looking for leaders with a positive attitude and a commitment to excellence to potentially run one of our operations in our organisation.We are currently looking for energetic and self- motivated people who possess the following qualities:*Great people skills *Ability to work in a high energy environment *Ambition and strong work ethic *Be a career oriented individual searching for rapid growth *A desire to work in a team based environment and contribute as a team playerOPPORTUNITIESAll openings are to open at entry level. We deal with direct Events marketing and Promotions representing our clients to businesses, retailers and through Events promotions and campaigns. You will be promoting new products, Creating Brand awareness providing top quality customer services for our clients.All candidates will be mentored and will receive full support and coaching in the following areas:* Client representation* Promotions and Advertising* Sales Techniques* Marketing Strategies* Customer Service/Relations * Teaching and Coaching * Campaign Management * Business DevelopmentWe focus on providing the essential tools for our associates to ensure consistency and rapid growth. We value an ENTREPRENEUR SPIRIT and PROFESSIONAL IMAGE.Previous experience is not essential. We play by very simple rules - 100% promotion from within and 0% seniority. Growth and compensation are based on personal performance. All openings are FULL TIME ONLY.~ Interview Details ~Following your initial interview with a member of our management team, you may be invited back to shadow a representative for a full day to gain an understanding of the responsibilities involved. You will not be authorised to participate in any sales and therefore not entitled to compensation. View full advert

Salary:	£24,000 per annum	Location:	Coventry	Date posted:	today

Call Centre Collections Agent An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	today

Specialist Collections Agent An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	today

Graduate Client Service Executive/Account Manager Superb opportunity for a Graduate Client Services Executive21,500 per annum plus excellent benefitsOur client is a newly formed Specialist Media Research organisation consisting of several units spanning over 50 countries globally. Units based in the UK include Audiences, Intelligence and TGI and Custom.The company offers a full range of insights, analysis and audience measurement services for all media platforms. The company draws upon a great deal of specialist industry expertise to deliver an exceptional service to our clients. It covers key areas such as: audience measurement, advertising expenditure tracking, software and news monitoring.Part of the world's largest advertising and research company This sector provides Internet, TV and radio audience measurement services to their clients. Key ObjectivesTo deliver high quality support across all Media Audiences products and services to our UK and International client base.Key objectives* Selling relevant product to broadcast, outdoor and internet companies* Providing an excellent level of service to the existing client base* Negotiating renewal of existing contracts* Ensure that clients get the maximum value from the products to which they subscribeOutline of role & responsibilities* Able to identify new sales opportunities and close the sale* Assist in the marketing of related products* Ability to grasp new concepts quickly* Ensuring that you always keep abreast of product knowledge* Respond in a positive manner to all product queries* Able to provide sound arguments as to why a client should subscribe to the product* Training clients on how to get the maximum potential out of the data* Conducting regular client review meetingsQualifications & key skills* Educated to degree level* Excellent presentation skills* Superb communication skills both written and verbal* Excellent organisation skills and able to prioritise and multi task* Previous sales and client facing experienceYou will ideally have 2 years experience with a sales/account management role within the media industry. This would be a huge advantage.It is essential that you have a very positive outlook, are bright and on the ball with a can do attitude, extremely well organised, polished speaking voice and immaculate personal presentation. Must also be very enthusiastic and show lots of initiative. Must be happy to work as part of the team but also stand alone take ownership.If you feel that you can answer yes to the above essential criteria then please forward your CV immediately. We regret that we are only able to respond to successful applicants due to the high number of responses for each position.Many thanks View full advert

Salary:	£21,500 per annum	Location:	London	Date posted:	today

Operations Assistant About SamvoShow your intelligence!Do you want to make a difference!Here at Samvo we believe all our staff can make a significant impact by changing the structure of the global online gaming industry.If you are enthusiastic and creative, with a diligent and passionate work ethic and a vision for shaping the future of the gaming industry..then join us!Purpose of JobThe Operations Assistant will be responsible for assisting the Senior Operations Manager with the day to day running of the Operations department, ensuring all business functions run smoothly and offering improvements and suggestions to improve the user experience.The main tasks / responsibilities The operations Assistant will be responsible for the following areas:Regularly reporting to senior managers on the performance of sportsbook products.Working closely with all operations teams including; IT, Development, CS, Payments, risk, Business Control and trading.Ensure the sportsbook is operating to its maximum potential by liaising with managers and business partners.Coordinating various projects and ensuring all change and progression is implemented efficiently and effectively.Assist the contact centre to develop and implement customer contact strategies and campaigns.Use industry knowledge to conduct internal training programs and make recommendations for training and development areas.Work closely with IT and Marketing to develop sportsbook affiliate program.Ensure web content is clearly displayed on company websiteDevelop sportsbook user experience by reviewing all customer related functions and recommending areas for improvement.Generate new product ideas.Ensure product offering and promotions are up to date and competitive within the industry.Develop and maintain strong relationships with third party suppliers.Make recommendations through effective reporting to directors and CEO.Professional expertiseThe Operations Assistant should have the following background:At least 3-4 years experience in the online gaming industry is essential.Educated to degree level is favourable but by no means a prerequisite.Be a good communicator and work well under pressure.Be an authoritarian in personality and be able to lead by example.Be a hands-on multi-tasker and be able to apply themselves to various different business units at the same time.Possess excellent organisational skills and have previous experience of reporting or analysis of data.Possess the ability to be a self-starter and have strong Microsoft Office skills, preferably used to working with Visio.Have the ability to learn web based applications and be confident in their overall IT skills.Additional requirementsThe ideal applicant will have experience of setting up or assisting with the set up of a team in an online gaming environment, but also have the experience of managing a team of people. This opportunity would suit a CS supervisor or team leader looking to progress their career in the online gaming industry. View full advert

Salary:	£30,000 per annum	Location:	London	Date posted:	today

Store Manager Today Retail provides modern (upmarket) convenience stores in prestigious office developments. Due to expansion, we are recruiting for full time store manager positions, based in Central London.We are seeking people with the following attributes… Leadership: Friendly & with excellent communication skills  Results Focus: Personal drive, energy, flexibility and the determination to succeed  High Standards: Professional & presentable, you will set the store standards and lead the team to deliver themKey activities…  Provide excellent customer service  Coaching and developing your store team  Manage all elements of running the store  Manage orders & deliveries  Maintain high merchandising standards & on-shelf availability  Previous store experience required  Understanding of retail environment  Manage the achievement of financial targetsIf this sounds like you, please apply!Please note: We will not be able to reply to all applications. View full advert

Salary:	£22,000 per annum	Location:	London	Date posted:	today

Resource Planning Analyst Artis Customer Contact seek to engage with a customer service resource planning analyst who is currently/ has recently been undertaking a very similar role. Working for a progressive and engaging organisation your responsibilities will be: To schedule representatives to work in line with forecasted call patterns to ensure an acceptable grade of service. To proactively monitor and manage call queues. To proactively monitor and manage absence, holidays and general staffing levels to ensure maximum adherence to transaction/resource ratio targets. To build call volume forecasting plans and apply these on a daily basis to resource planning. You will be a highly analytical individual who is able to analyse complex information, quickly identifying core issues and being able to provide solutions. In addition to this you will have good knowledge of Contact Centre procedures to enable effective scheduling of work-related activity. In return you will be given strong support, coaching and mentoring to develop your own skills, experience and career working with a very progressive and customer focused senior management team. For a full overview of this role please contact Artis directly as soon as possible. Part of the Artis Group, Artis Customer Contact is a specialist full-service recruitment consultancy working at the Senior & Executive level within the Customer Experience, Contact Centre and Customer Service markets. View full advert

Salary:	£22,000 per annum	Location:	31c Lothian Avenue, Fleetwood	Date posted:	today

Customer Service Openings in Bristol - Immediate Start IMMEDIATE OPENINGS IN BRISTOL FOR FACE TO FACE CLIENT & CUSTOMER SERVICEREPRESENTATIVES:All Customer Focused Experience Considered - Full Product Training Available!Last year we expanded across Yorkshire, Merseyside, and the North East and have just opened our newest office in Bristol. We work with a varied portfolio of clients and they want us to continue to grow in 2010. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. A strong work ethic is recommended since earnings are based entirely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you!(THIS OPENING IS NOT BASED IN A CALL CENTRE, WE PROMOTE FOR OUR CLIENTS TO THE PUBLIC FACE TO FACE) View full advert

Salary:	£0 per annum	Location:	Bristol	Date posted:	today

Customer Relationship Manager Our clients are looking to recruitRelationshipManager to manage relationships with their business partners, including but not limited to, insurance companies and the Police.The job will involve regular liaison with these business partners, over the telephone or face to face with a view to ensuring business partners are compliant with the appropriate regulations. The successful candidate will need to identify issues, problem solve and contribute towards continual operational review and development..The position requires a highly motivated individual able to operate in a challenging but exciting environment where interpersonal skills and the ability to plan and prioritise workload are essential.Skills and Knowledge: Strong relationship management skills Planning capability Excellent communication skills (written, oral and presentation skills) Strong influencing and negotiating skills Proven delivery of excellent customer service Experience of delivering presentations to groups of varying sizes Experience of creating/writing project documentation 1-3 years account management experience preferably within an externally facing customer service environmentUnderstanding of IT systems or experience of the insurance industry would be advantageous. The role is based in Milton Keynes but will involve regular travel throughout the UK and Northern Ireland. View full advert

Salary:	£28,000 per annum	Location:	Milton Keynes	Date posted:	today

Sales and Service Manager THE COMPANYA fantastic and challenging opportunity has arisen with one our prestigious clients for an experienced Sales and Service Manager.OBJECTIVEThe role requires an understanding of sales practice in a business to consumer environment, productivity measurement and management of a sales team.You will be accountable for all aspects of their performance and development and for the success of the operational day-to-day running of the Business Unit.THE ROLEYou will develop your team of direct reports into a team of driven, self-motivated leaders ensuring collaboration between the different groups within Customer Service division.Through this leadership you will practice empowerment to ensure high motivation and loyalty of staff, increasing operational efficiency achieving (and exceeding) all set KPIs.To design, deliver and evaluate sales training and coaching in order to ensure that sales targets are achieved or exceededBeing accountable and taking initiative to do whatever it takes to achieve results, proactively overcoming obstacles and driving through changeManaging a team of team leaders and sales advisors.Undertake monthly programme of customer contact in line with agreed sales targets to contribute to the sales effort and to lead by example.Essential Skills and Experience:My client wants an ambitious, hungry character with a good balance of operational people management, as well as a strong commercial understanding.You will be someone that's had exposure to managing teams of people so know what it's like to achieve results through people; delegation; motivation; performance management. You will have a passionate approach to delivering operational improvements Demonstrable experience of leading and motivating a sales team Strong communication skills Exceptional interpersonal skills Experience of selling to consumers and developing relationships by phone Sound knowledge of MS Excel, Word and Power Point Excellent time management and prioritisation skills Numerate with good analytic skills Able to self manage in a fast paced environment and work under pressure Good team working skills Excellent communication skills Ability to learn quickly and desire to develop a career in a DM led organisationREMUNERATION PACKAGE Salary View full advert

Salary:	£32,000 per annum	Location:	London	Date posted:	today

Cashier Organisation DescriptionIt all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services that out client has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether its doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch successful.Job DescriptionWhat youll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). With us, youll put the emphasis squarely back on the customer youre serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, youll not only help you and your team meet and beat your targets; youll also ensure every customer walks out the door feeling properly cared for.Person SpecificationCompetencies required:The success of everyone is measured by their ability to put our customers at the centre of their day. To do that in this role, youll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what were really looking for are people who know that great service is as much about listening as it is about talking.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£12,410 per annum	Location:	Weymouth	Date posted:	today

Customer service/sales advisor - P/T - Mon-Fri - 9.30am-2.30pm Organisation DescriptionAre you looking for a new challenge within the Warwickshire area?Are you a motivated individual who takes pride in their work?Do you have customer service and sales experience? Based in the heart of Warwick our rapidly expanding business is looking to recruit a number of sales/customer service advisors. This secure sector provides a great opportunity for the successful candidate.Job DescriptionReporting to the team leader, you must be able to work accurately and follow internal processes and procedures.*Be able to work with sensitive and confidential data whilst maintaining the highest level of professional integrity.*Competent in using internal computer systems / software*Create and send detailed client correspondence via telephone and email to a variety of external third parties including solicitors, banks and building societies*Have attention to detail*Be able to work to strict deadlines*Accurately input and transfer data within internal systemsPerson SpecificationApplicants will ideally have:* Proven soft sales and up-sellingexperience* Customer service experience including both verbal and written correspondence * An empathetic approach to their work* Good IT Skills, including experience of MS Word, Excel and Outlook.* Financial Services Background would be an advantage but not essentialTo apply for this opportunity please apply below or use the following link and use the unique code of ACSPT02; http://tbe.taleo.net/NA7/ats/careers/requisition.jsp?org=REEDGLOBAL&cws=1&rid=101Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Warwick	Date posted:	today

Call Centre Operative - Organisation DescriptionAre you looking for a new challenge within the Warwickshire area?Do you have excellent customer service skills?Are you a motivated individual who takes pride in their work?Based in the heart of Warwick our rapidly expanding business is looking to recruit an additional Customer Query Advisor to join their team. This secure sector provides a great opportunity for the successful candidate to expand their skill sets.Job DescriptionReporting to the team leader, you must be able to work accurately and follow internal processes and procedures.The role: Taking inbound query calls and case update requests from clients, according to internal procedures, and completing accompanying electronic documentation in internal software systems. Deliver outstanding levels of service to all clients and achieve set objectives for call quality. A genuine customer focus is essential, as is an empathetic approach, and the desire to see tasks through to completion, with pride. Be able to work with sensitive and confidential data whilst maintaining the highest level of professional integrity.Applicants will ideally have: Experience of working in a target driven environment would be an advantage, specifically within a telephone service capacity Experience of working on bespoke internal computer systems (not essential, as above)Person SpecificationApplicants must have: Proven customer service experience, including both written and verbal client correspondence. Excellent IT Skills, including experience of MS Word, Excel and Outlook.To be considered for this opportunity your CVshould ideallylist key achievements for each of your roles, quoting specific quantified examples.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Warwick	Date posted:	today

Customer Service Advisor - P/T - Mon-Fri - 9.30am-2.30pm Organisation DescriptionAre you looking for a new challenge within the Warwickshire area?Do you want security in your career?Based in WarwickTechnology Park, our rapidly expanding business is looking to recruit a number ofCustomer Service Advisors. This secure sector provides a great opportunity for the successful candidate.Job DescriptionReporting to the team leader, you must be able to work accurately and follow internal processes and procedures.*Be able to work with sensitive and confidential data whilst maintaining the highest level of professional integrity.*Competent in using internal computer systems / software*To work as part of a team to meet deadlines and targets.* To deliver outstanding customer serivce.Person SpecificationApplicants will ideally have:*Banking Salesor Salesexperience, including both written and verbal client correspondence.* Good IT Skills, including experience of MS Word, Excel and Outlook.* Financial Services Background would be an advantage but not essential* Confident telephone manner.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Warwick	Date posted:	today

Customer Advisor CashierWe have opportunities in this role in Wakefield.It all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.What you'll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.What you'll get in returnHelp our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.What you'll needThe success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.We'll judge you on your ability and nothing else.Careers built around customers. View full advert

Salary:	£12,410 per annum	Location:		Date posted:	today

Golfing Customer Advisor Customer Services AdvisorEvolve Recruitment is seeking a Customer Services/Sales professional who is very interested in sports, primarily Golf. The primary goal of the Representative is to improve the level of service to and grow the business of retailers. The Representative will be expected to understand all the needs of their retailers and provide service on a full product line - this the position is very customer servcie focussed.The ideal candidate must have excellent interpersonal and communication skills must listen well and be able to adapt communication style to audience. Proven influencing and problem solving skills. Good planning and organisational skills must be able to prioritise, meet deadlines and follow through on tasks. Articulate, confident and enthusiastic with a passion for sales and service. Team player with calm and professional approach. Working knowledge of golf retail, SAP and OutlookA love or understanding of Golf is 100% a required! View full advert

Salary:	£24,000 per annum	Location:	Surbiton	Date posted:	today

HELP DESK CO-ORDINATOR Besam Limited is the UK subsidiary of Besam AB (An Assa Abloy Company), the worldwide market leader in the provision of automated door systems. Besam is a worldwide group with a group headquarters based in Sweden. The group has production facilities in Sweden, USA, Czechoslovakia and the UK and sales subsidiaries operate in 18 countries worldwide. The group is highly profitable and has a Turnover in excess of £200m and employs 1400 people. Besam manufactures, installs and services automatic revolving, sliding and swing doors. Customers include retailers such as Asda, B&Q, Lidl, and Dixon Store Group; banks including Barclays; hospitals, airports, local authorities and many more. Besam’s aim is to make life easier by providing convenient access through automatic doors. This includes easy access for shoppers carrying bags or pushing trollies, parents with small children, the elderly, people in wheelchairs or anyone with their hands full who would struggle to open a door manually. Main responsibilities of Role: This is a full-time position based within the Service Department. The main responsibilities of the role are: • Logging breakdown calls onto our in-house system – via phone, fax, email, internet. • Working within customer service level agreements. • Dealing with escalations. • Updating the Baan system. • Liaising with engineers and keeping customers informed of progress of the call at all times. • Chasing quotes from our computer system IMSYS • Booking in calls with customers. • Holiday/absence cover for planning. Candidate Profile The successful candidate: • Experience of working within a customer service role • Good customer service skills and excellent telephone manner • Ability to multi-task and self manage • Computer literate • Accurate and have a good attention to detail • Flexible and self-motivated • A “team player” with a high level of commitment to colleagues • Quick to learn • Able to deal with pressure positively View full advert

Salary:	£20,000 per annum	Location:	Sunbury-on-thames	Date posted:	today

CLIENT REPRESENTATIVES. PROGRESSIVE OPENINGS This opening is for those who are CONFIDENT, AMBITIOUS, ABLE TO MULTI-TASK, HARDWORKING, PERSISTENT, VERSATILE, DEDICATED, ADAPTABLE, GOAL DIRECTED AND MOTIVATED!Powerhouse UK is expanding at a rapid pace, with a number expansions expected this summer. Our success is created through our unique and personalised approach, which has led to our unprecedented growth. We have achieved this rapid corporate growth through recruitment of ambitious, passionate people with a desire to succeed. Start your career in the sales and marketing industry! We work with an established client list which include some of the biggest names in the country. Our customer base is continuously growing and we need energetic and goal-oriented candidates to grow with us as we are looking to expand throughout the UK and overseas in the next 12 months!We are currently starting several new campaigns and require 15 customer service and client representatives to initiate and expand these prospects within our company and nationwide.PERFECT APPLICANTSWe are looking for a team player that has the ability to achieve profit objectives, provide excellent client representation, and thrives in a positive social environment. The ideal candidate will have an impressive work ethic and the ability to effectively communicate with executives of all levels, train, and develop people. We are looking for leaders with a positive attitude and a commitment to excellence to potentially run one of our operations in our organisation.OPPORTUNITIESAll openings are to be filled IMMEDIATELY at entry level. We deal with direct sales and marketing representing our clients to businesses, retailers and through event Promotion Campaigns. You will be generating leads, promoting new products and services for our clients. You will start at entry level and work to leadership and business management. All candidates will be mentored and will receive full support and coaching in the following areas:* Client representation* Promotions and Advertising* Sales Techniques* Marketing Strategies* Customer Service/Relations * Teaching and Coaching * Campaign Management * Business DevelopmentWe focus on providing the essential tools for our associates to ensure consistency and rapid growth. We value an ENTREPRENEUR SPIRIT and PROFESSIONAL IMAGE. Previous experience is not essential. We play by very simple rules - 100% promotion from within and 0% seniority. Growth and compensation are based on personal performance. All openings are FULL TIME ONLY. View full advert

Salary:	£24,000 per annum	Location:	Southampton	Date posted:	today

Customer Service Advisor Our client is looking for a customer service advisor to take on in a temp-to-perm position starting in June. You will be dealing with incoming and outgoing calls, sorting out problems, processing orders and entering information on to the in-house system. You must be professional and able to make decisions, with a good telephone manner and previous customer services experience. You must also be conscientious, confident, bright, able to pick things up quickly and able to think on your feet. The salary will be between View full advert

Salary:	£14,250 per annum	Location:	Shrewsbury	Date posted:	today

Customer Service Officer Organisation DescriptionIt all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services that out client has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether its doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch successful.Job DescriptionWhat youll give our customersThe service at some other banks leaves you thinking the cashier was more interested in serving the next customer (then the next, then the next after that). With us, youll put the emphasis squarely back on the customer youre serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, youll not only help you and your team meet and beat your targets; youll also ensure every customer walks out the door feeling properly cared for.Person SpecificationCompetencies required:The success of everyone is measured by their ability to put our customers at the centre of their day. To do that in this role, youll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what were really looking for are people who know that great service is as much about listening as it is about talking.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£12,410 per annum	Location:	Saltash	Date posted:	today

Customer Advisor CashierWe have opportunities in this role in Ramsey Huntingdon.It all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.What you'll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.What you'll get in returnHelp our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.What you'll needThe success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.We'll judge you on your ability and nothing else.Careers built around customers. View full advert

Salary:	£12,410 per annum	Location:	Huntingdon	Date posted:	today

Customer Advisor CashierWe have opportunities in this role in Dursley.It all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.What you'll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.What you'll get in returnHelp our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.What you'll needThe success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.We'll judge you on your ability and nothing else.Careers built around customers. View full advert

Salary:	£12,410 per annum	Location:	Dursley	Date posted:	today

Customer Service advisor Job DescriptionAN ONGOING TEMPORARY ROLE TO START ASAPJob PurposeTo provide a competent, efficient and friendly service to all branch customers, through identifying customers needs and providing appropriate solutions, referring to qualified staff where relevant, and ensuringtheir policies and procedures are adhered to.Key Competencies Carries out investment and cashiering duties as required, performing transactions for customers visiting or writing to the branch, and performing the role of balancing cashier on a rota basis. Keeps fully up to date with alltheir procedures, products and services, responding to customer enquiries received at the counter/sales desk, by post or telephone, referring to more experienced/qualified member of staff as appropriate. Takes on additional responsibilities and duties as required by group manager. Essential Skills/Experience Able to handle customer queries, both face to face and over the telephone. Keyboard skills/cash handling experience. GCSEs in Maths and English at Grade C or equivalent/or equivalent work experience.Required to work Saturdays on a rota basis.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£6.90 per hour	Location:	Dorchester	Date posted:	today

Customer services Organisation DescriptionCompany deals with the managment and servicing of contractsJob DescriptionFull time hours 8am -8pm ( 7.5 hour shifts)Role - dealing with telephone enquiresand support for external customers.You must have an excellent telephone manner supported by communication skills.You will be required to pass a credit checkand you must be able to work Full time in the UKReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£12,000 per annum	Location:	Coventry	Date posted:	today

Are you a target driven individual? An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	today

Are you driven by results? An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	today

Call Centre Collections Agent An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	today

Specialist Collections Agent An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	today

Customer Advisor CashierWe have opportunities in this role in Addenbrookes.It all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.What you'll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.What you'll get in returnHelp our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.What you'll needThe success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.We'll judge you on your ability and nothing else.Careers built around customers. View full advert

Salary:	£12,410 per annum	Location:	Cambridge	Date posted:	today

Customer Advisor CashierWe have opportunities in this role in Bude.It all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.What you'll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.What you'll get in returnHelp our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.What you'll needThe success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.We'll judge you on your ability and nothing else.Careers built around customers. View full advert

Salary:	£12,410 per annum	Location:	Bude	Date posted:	today

Customer Service Advisor - German Speaking German Customer Services Advisor Brighton We are recruiting for German Speaking customer service advisors on behalf of a world leader in its field within the FMCG industry. The successful candidate will be required to interact and communicate with our customers and provide expert knowledge to various business functions. Each Team Member looks after a portfolio of accounts ensuring that service levels are met and customer orders are delivered accurately and on time as well as ensuring that stock levels at the customers distributions centres / warehouses are within required levels. Team Members are in charge of stock levels and placing orders for the customer. Daily role responsibilities include; Duties Check incoming orders on the companys system for missing information and discrepancies Ensure stock is available Liaise with distribution to ensure order is delivered on time Make changes to orders as directed by customers Releasing orders Deal with enquiries from internal and external customers via fax, email and telephone Report writing The successful candidate must be fluent in the German language, reliable, personable and have the ability to build strong relationships as well as other key factors which include; Time management Ability to prioritise work Data analysis Relationship building Data manipulation Hands on approach Able to communicate effectively using best channels for purpose Confident communicator with the ability to challenge as required Customer focus Together with the above you must be proficient in MS office and have proven experience of using Excel and Outlook. Any experience of SAP is highly desirable. View full advert

Salary:	£18,000 per annum	Location:	Brighton	Date posted:	today

Customer Service Advisor - Night Customer Service Advisor Brighton Fantastic opportunity to work for market leading, international blue chip corporation! Due to the requirement to support International customers there are 2 shift patterns available Shifts are on a rota basis between 7pm - 7am Sunday - Sunday including bank holidays (2 nights on 3 nights off) or 3.30pm - 11.30pm Sunday - Sunday. Job Summary To pro-actively respond to incoming calls received from customers in the UK and abroad.The customer service adviser should expect to receive requests via fax/email and telephone and would respond in the most appropriate format. The adviser will use the relevant tools at their disposal to ensure they provide the highest level of customer service, whilst implementing business policy and rules. Essential experience: Proven telephone based customer service experience. Excellent problem solving skills. Well developed PC and keyboard skills. Able to work on your own initiative as well as within a team. Past experience within financials services (FSA) is preferred. Ability to work under pressure. Positive and flexible attitude to change. Knowledge of a second language would be advantageous. Provide timely, courteous and professional customer service by identifying and resolving customer needs on first point of contact. Pro-actively participate in the achievement of individual and team goals/targets Commitment to personal self-development **Agency** View full advert

Salary:	£20,000 per annum	Location:	Brighton	Date posted:	today

Customer Advisor CashierWe have opportunities in this role in Ashington.It all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.What you'll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.What you'll get in returnHelp our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.What you'll needThe success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.We'll judge you on your ability and nothing else.Careers built around customers. View full advert

Salary:	£12,410 per annum	Location:	Ashington	Date posted:	today

Client Liaison Executive We are currently working with a world leading subscription company based in Oxfordshire, they are now recruiting for Customer Liaison Executives with European Languages for their offices. The are looking for candidates who speak fluent Dutch as well as fluent English.You will be responsible for managing all aspects of customer service, handle queries and processing transactions relating fro that customer base. You will have to maintain an accurate computer based record of information.If you are a good communicator, and can deal with customers, both internal and external, can work on your own and also in a team, this is the role for you. You must have exceptional good attention to detail, be numerate and able to work under pressure.Excellent benefits and salary and good prospects with this role. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	today

Client Liaison Executive We are currently working with a world leading subscription company based in Oxfordshire, they are now recruiting for Customer Liaison Executives with European Languages for their offices. The are looking for candidates who speak fluent Norwegian, Danish or Swedish, as well as fluent English.You will be responsible for managing all aspects of customer service, handle queries and processing transactions relating fro that customer base. You will have to maintain an accurate computer based record of information.If you are a good communicator, and can deal with customers, both internal and external, can work on your own and also in a team, this is the role for you. You must have exceptional good attention to detail, be numerate and able to work under pressure.Excellent benefits and salary and good prospects with this role. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	today

Client Liaison Executive We are currently working with a world leading subscription company based in Oxfordshire, they are now recruiting for Customer Liaison Executives with European Languages for their offices. The are looking for candidates who speak fluent Finnish, as well as fluent English.You will be responsible for managing all aspects of customer service, handle queries and processing transactions relating fro that customer base. You will have to maintain an accurate computer based record of information.If you are a good communicator, and can deal with customers, both internal and external, can work on your own and also in a team, this is the role for you. You must have exceptional good attention to detail, be numerate and able to work under pressure.Excellent benefits and salary and good prospects with this role. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	today

Client Liaison Executive We are currently working with a world leading subscription company based in Oxfordshire, they are now recruiting for Customer Liaison Executives with European Languages for their offices. The are looking for candidates who speak fluent Spanish, as well as fluent English.You will be responsible for managing all aspects of customer service, handle queries and processing transactions relating fro that customer base. You will have to maintain an accurate computer based record of information.If you are a good communicator, and can deal with customers, both internal and external, can work on your own and also in a team, this is the role for you. You must have exceptional good attention to detail, be numerate and able to work under pressure.Excellent benefits and salary and good prospects with this role. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	today

Client Liaison Executive We are currently working with a world leading subscription company based in Oxfordshire, they are now recruiting for Customer Liaison Executives with European Languages for their offices. The are looking for candidates who speak fluent Italian, as well as fluent English.You will be responsible for managing all aspects of customer service, handle queries and processing transactions relating fro that customer base. You will have to maintain an accurate computer based record of information.If you are a good communicator, and can deal with customers, both internal and external, can work on your own and also in a team, this is the role for you. You must have exceptional good attention to detail, be numerate and able to work under pressure.Excellent benefits and salary and good prospects with this role. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	today

Customer Service Administrator A client, a business services organisation with offices in Wimbledon,isseeking to recruit a well educated person with a solid background in office based customer service.The duties are:To work as part of the Customer Services Team to ensure that all weekly team objectives and deadlines are met.Ensuring an efficient and effective administration service for the team.To assist in coordinating training courses.To assist in the despatch function when needed.Candidates will need to fulfill the following criteria:High degree of computer literacy in MS Office.Organised and able to manage time, prioritise and work to deadlines.Have a good command of the English language.Have a minimum of A level standard education and experience of working in an office based customer service environment.Salary is View full advert

Salary:	£20,000 per annum	Location:	Wimbledon	Date posted:	today

Client Liaison Executive We are currently working with a world leading subscription company based in Oxfordshire, they are now recruiting for Customer Liaison Executives with European Languages for their offices. The are looking for candidates who speak fluent French, ideally with Flemish or Dutch, as well as fluent English.You will be responsible for managing all aspects of customer service, handle queries and processing transactions relating fro that customer base. You will have to maintain an accurate computer based record of information.If you are a good communicator, and can deal with customers, both internal and external, can work on your own and also in a team, this is the role for you. You must have exceptional good attention to detail, be numerate and able to work under pressure.Excellent benefits and salary and good prospects with this role. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	today

CUSTOMER SERVICES THERAPY CO-ORDINATOR ?To make outgoing calls to patients confirming time and date of scheduled clinical appointments to ensure adherence to treatment ?Liaising closely with the nursing and clinical team ?Complete various administrative duties on behalf of the nursing team ?Produce a number of reports for the therapy area using MS Excel ?Acting as a point of contact for patients, hospitals and nurses ?Timely updating the patient database with accurate and appropriate information ?Ability to work with minimum supervision within a busy work environment is essential ?Able to work with speed and accuracy in a potentially isolated role whilst maintaining an enthusiastic and professional approach ?Work to agreed quality and customer service measures ?Proactively and enthusiastically work towards agreed targets and objectives ?Take ownership of the call, understanding the implications of decisions and actions you agree with the patient on the business ?Follow Company Policy and best practice procedures ?To carry out any other ad-hoc duties defined by the management team ?To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job ?Work effectively in a team, sharing knowledge and supporting others Experience: The role holder will have experience in the following: ?Having worked in a fast paced customer focused environment ideally gained in a call centre environment ?Having worked as part of a small business team ?Demonstrable experience of working to strict quality and productivity targets ?Handling and resolving customer issues ?Demonstrable experience of working with minimum supervision, using own initiative to resolve issues Personal Skills & Qualities: ?An excellent ability to work in a high pressure and fast paced environment. ?An ability to use own initiative to deliver results. ?Ability to work under pressure with minimum supervision in an isolated role ?Excellent telecommunication skills, which help to present a strong professional image and generate an immediate personal credibility with customers. ?Strong organisational skills ?Self-motivated and energetic approach, showing interest in understanding the business and industry. ?Confident to deal with queries and handle complaints Key Competencies: ?Planning and Organising ?Self Reliance and Initiative ?Delivering Excellent Customer Service ?Problem Solving ?Delivering Results ?Good written, numerical, keyboard and PC skills ?Proven customer service experience ideally gained in a call centre background ?Experience of working in a team ?Evidence of commitment and enthusiasm For further information please call Simon Daykin on: or to apply for this position forward a copy of your cv to: Our client is an Equal Opportunities employer and CHH actively encourage candidate applications from all sections of the community. View full advert

Salary:	£15,338 per annum	Location:	2655 Robert Fowler Way, San Jose	Date posted:	today

Customer Service Administrator Job DescriptionMy client based in Emersons Green are looking for a Customer Service Administrator.The role is full time and is a temporary, ongoing role to start ASAP.The department that you will be working in deals with the purchasing for the whole company. You will need to have a strong administration and customer service background.You must be able to deal with difficult customers and be able to work in a pressurised environment. You will have a mature outlook and a tactful manner.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£8.50 per hour	Location:	Emersons Green, Bristol	Date posted:	today

Team Leader Immediate Start We are currently recruiting for a Team Leader to work within a large blue chip organisation based in Leeds. The main responsibilities would include: Providing clear direction to the team, inspiring & coaching team members to meet set targets. Set personal & team targets to achieve improved results. Setting challenging goals and supporting others in setting and achieving their goals. Planning & prioritising activities to team to ensure targets are met. Planning, reviewing the performance of the team, & identifying development needs to maximise performance. Ensuring all team members comply with all procedures and Practices. The successful candidate should be able to deliver exceptional results, proactively coach colleagues to identify opportunities for improvement, tackles important issues immediately, projects a positive can do approach towards achieving results & encourages this in others, creates a buzz & interaction within the team. Must have excellent communication and interpersonal skills. Must have previous Team Leader experience within a call-centre environment. Must have knowledge and understanding of working closely with colleagues within the team/business area, sharing knowledge, best practice and resources openly. Highly motivated, enthusiastic, personal approach to dealing with difficult situations. View full advert

Salary:	£25,000 per annum	Location:	Leeds	Date posted:	today

Contact Centre Sales Team Leader Organisation DescriptionWell respected Contact Centre based in the centre of Bristol.Job DescriptionContact Centre Sales Team Leader.Working Hours: 37.5 hour week, Mon-Fri 11.30-20.00.Getting & Retaining Business-Build and maintain a strong business relationship with existing client contacts in order to understand their needs and ensure client satisfaction.Delivery- Adhere to company standards in order to present a professional image to stakeholders.-Fulfil individual targets and prioritise allocated tasks to provide the optimum service.Enabling & Support- Recognise and recommend improvements to existing processes and procedures to improve performance.Day to Day Liasion with Client- Produce reporting on quality standards within team with actions to address, ensuring all agents are being monitered, scored and feedback on performance. HIghlighting areas for development and take action through additional training.-Take campaign updates from the client and brief team. Taking feedback from team on a regular basis on product issues/trends, annalysing effectively and feedback concerns, with appropriate solutions, to the client.Feed into the MBR to ensure that the operational areas are fully represented in client meetings.Intraday Management of SLAs/ Performance-Monitor call flows/ sales volumes throughout the day, track against forecast/targets & communicate when areas of concern arise.- Liaise with CCP to ensure the full picture is known along with their advises as to possible action.Reporting- Producing weekly quality reports and voice of the customer reports to feedback to the client.- Use daily performance review information provided by CCP to review team & agent performance.Agents- In sales area ensure league tables are produced, set for targets, ensuring good performance is highlighted & poor peformance identified and dealt with.- Review agents day to day, week to week performance to cover: Calls handled, ACW, ACD, AVAIL, AUX Breakdown, Sales.General Administration and Payroll.For more information contact Laura @ Reed 0017 930 3010Person Specification- Supervisory experience in a customer facing contact centre environment.- Excellent Communication, written and verbal, and Interpersonal skills.- Excellent leadership skills.- Good PC and literacy & numeracy skills.- Ability to multi-task.- Able to form relationships with people of all levels.- Proactive, enthusiastic, positive manner.- Ability to work as part of a team and using your own initiative.- Sales background desirable.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£30,000 per annum	Location:	Bristol	Date posted:	today

Team Leader Operations This is a fantastic opportunity to join a busy, well established company!! Your responsibilities as a team leader will be to: - Manage and streamline operational activities for the Customer Service department - Define, document and update key procedures and processes - Communicate effectively at all levels in the office, especially with the line manager, as you will be reporting and discussing issues to them - Meet deadlines set by Management Team - Learn and constantly update knowledge, to be able to coach and develop others in the team - Use initiative when it comes to decision making, taking into consideration what will benefit the company and other team members The ideal candidate should: - Have excellent communication and presentation skills, including telephone manner and customer focus - Have good time management, be able to plan ahead, prioritise workloads and multi- task - Have the ability to perform at a high level under pressure, ensuring deadlines are met - Have a good eye for detail and accuracy of work - Be a confident and enthusiastic individual Benefits include: - Sponsored Healthcare Scheme - Profit sharing Scheme - Childcare Vouchers Scheme - Pension Scheme This fantastic role will be paying View full advert

Salary:	£27,000 per annum	Location:	64-76 Hendon Way, Cricklewood	Date posted:	today

Call Centre Manager Our client requires a Call Centre Manager for their Torbay Offices PRINCIPLE OBJECTIVES: To manage the outbound call-centre - including management of the data through the dialer To ensure staff requirements are met to provide effective support to Sales and Marketing campaigns To play a key role in assisting with the delivery of successful campaigns to increase growth and profitability of the clients needs KEY TASKS: To manage the in-house Dialer system effectively in accordance with DMA guidelines To extract Data from the database to feed into successful campaigns To avoid 'burning' data and ensure the client is operating at maximum efficiency Regular 'live' analysis of campaign & canvasser performance Management reporting on these issues People management Relationship management SKILLS / EXPERIENCE: Has a good demonstrable experience of Call Centre Management in an outbound environment Has proven success Understands the market in which the client is operating Experienced people manager Possesses a confident telephone manner and is able to deal effectively and appropriately at a variety of levels Excellent written communication skills Use of Microsoft Office applications in particular Word, Excel and Outlook and IT applications Ability to prioritise workload and undertake a diverse range of tasks as required Full training on all in-house computerised systems will be given The successful candidate will be expected to develop product knowledge specific to the clients needs To apply for this position email your CV with covering letter tellilng us how you could enhance our clients profile - we look forward to hearing from you View full advert

Salary:	£25,000 per annum	Location:	Torbay	Date posted:	today

Face to Face Client & Customer Service Representatives Wanted Immediate Openings in Newcastle for Face to Face Client & Customer Service Representatives:This year weve expanded across Yorkshire, Merseyside, and the North East. We work with one of the UKs leading telecommunications providers, charitable organizations and home renovation companies and they want us to continue to grow. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. Earnings are based entirely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you! View full advert

Salary:	£0 per annum	Location:	Newcastle Upon Tyne	Date posted:	17-Mar-2010

Customer Service - Share Dealing Job DescriptionPurpose of the role & Organisation Description:A fantastic opportunity has arisen within in on of the UKs leading financial organisations.The successful candidates will be using their skills and drive to answer customer enquiries and promote relevant products and services. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a careerin a financial organisation.Key responsibilities and duties:You will be required to build rapport with customers, have excellent communication skills and be able to effectively questioning customers to provide the best products and services availableEnsure all transactions are accurately recorded in accordance with internal procedures and regulatory enviromentDemonstarte strong skills in sales and/or servicePresent a professional, friendly and informed first point of contact, ensuring a welcoming and efficient service is provided to customersConsistently achieve agreed personal daily targetsTo recongnise critical points where a customers business may be won or lost and take appropriate actionCompetencies required:You must have:Excellent communication skills including building rapport and listening skills.Clear and confident telephone mannerBasic keyboard and PC skillsEnthusiasmMotivation and desire to succeed.Ability to offer excellent customer serviceAbility to build rapport and sell relevant products and services.Team working skillsAbility to meet and be driven by targetsReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7.30 per hour	Location:	Leeds	Date posted:	17-Mar-2010

Customer Care Consultant Key Responsibilities Deal effectively with the incoming post, emails and faxes in accordance with agreed time, quality and service standards and KPIs. All queries and complaints to be actioned and escalated as appropriate according to Complaints Procedure. Answer the telephone, making relevant system notes and subsequently pass calls to appropriate members of staff if unable to deal with. Process individual applications and issue supporting documents in accordance with agreed time and service standards. Process individual renewals and issue supporting documents in accordance with agreed time and service standards. Assist with the production and distribution of group and corporate members documents in accordance with agreed time and service standards. Liaise closely with the Finance Department in respect of payments received and ensure that all customer data is stored securely in accordance with Company and FSA regulations. Produce accurate information within agreed time and service standards, paying specific and close attention to detail and quality of work output. Ensure that filing is maintained on a regular basis and in accordance with targets set. Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to Company standards and procedures Carry out any other ad hoc tasks as delegated.Education & ExperienceGood standard of educationPrevious experience in a customer service environment, preferably in an insurance company, service provider or health insurerOrganisation and administration skills to be of a high standardPC and Database LiteratePersonal CharacteristicsExcellent communication skills, verbal and writtenCustomer focussedOrganised and able to prioritiseAbility to deal with high work volumesPride in attention to detail and accuracyDue to the large volume of CVs received, if you do not hear from us within 3 days, please assume your application has been unsuccessful View full advert

Salary:	£16,000 per annum	Location:	Farnham	Date posted:	17-Mar-2010

Customer Service Cashier - Part Time Job DescriptionWe are currently recruiting for aPart-time, customer service advisor forthe C&G branch inDoncaster Centre.Job PurposeTo provide a competent, efficient and friendly service to all branch customers, through identifying customers needs and providing appropriate solutions, referring to qualified staff where relevant, and ensuring C&G policy and procedures are adhered to.Key Competencies Carries out investment and cashiering duties as required, performing transactions for customers visiting or writing to the branch, and performing the role of balancing cashier on a rota basis. Keeps fully up to date with all C&G procedures, products and services, responding to customer enquiries received at the counter/sales desk, by post or telephone, referring to more experienced/qualified member of staff as appropriate. Identifies sales opportunities and customer needs through discussion and, if relevant, sells the appropriate C&G product or service, referring to more experienced/qualified member of staff as appropriate. Takes on additional responsibilities and duties as required by group manager. Essential Skills/Experience Able to handle customer queries, both face to face and over the telephone. Keyboard skills/cash handling experience. GCSEs in Maths and English at Grade C or equivalent/or equivalent work experience.Hours of work will be part time:Week 1Monday and Tuesday full dayWednesday half dayWeek 2Monday and Tuesday full daySaturday- half day9-5 Monday toFriday and you will be required to work Saturdays on a rota basis which will be for 17.5 hours a week.Salary will be £6227.00 to £6600.00.If you are looking for a part time customer facing role and have the required skills, please apply on-line and submit a covering letter stating your suitability for the role or call 0114 22 88 902.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£6,961.50 per annum	Location:		Date posted:	17-Mar-2010

Reconciliations & Collections Adviser An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Early Debt Adviser An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Service Activity Co-ordinator This is a 3 - 6 month contract that may extend on for longer.Working for a very busy company in Chertsey.JOB DESCRIPTIONPurpose of job: To provide full coordinated service support towards our Service Vendors and Dealers.Key objectivesTo provide service repair information to our service partners and work with service division daily pending management reports to effect and maintain a reduction in long term outstanding repairs.Be able to work within a busy team environment and follow guidelines to reach a suitable conclusion to meet customer satisfaction and expectations.To follow guidelines for Service cost reduction strategy in 2009.Main responsibilitiesCentre Pending Management indicators and identify which ASCs require actions to improve- Close and proactive communication with targeted ASCs to drive improvement in KPIs (written and verbal communications)- Close liaison with other members of the Network Support Team to meet joint objectives and attain continuous improvement in performance throughout all product Service Networks- Where appropriate assist others with investigation of operational/process issues and mediate to achieve fast resolutions- To be able to communicate to various internal departments, requesting progress information.PERSON SPECIFICATIONEssential skills requiredGood general level of education, MS Office is essential. Good level of spoken and written English communication.Essential Soft skillsAbility to work in a fast paced department as a team player and work on their own. Some customer service experience, an advantage. Ability to work in a busy open plan office.Ability to create/interpret daily reports for analysis. Good telephone manners and skills. Attention to detail.Desirable skills requiredSAP knowledge would be an advantageAbility to produce excel reportsService Industry BackgroundDesirable Soft skillsAbility to prioritise work accordinglyAbility to have an analytical approach to Data View full advert

Salary:	£9.50 per hour	Location:	Chertsey	Date posted:	17-Mar-2010

Customer Service Assistant Masters Pharmaceuticals Ltd are looking to recruit a Customer Service Assistant for their online pharmacy, Masters Direct. Masters Direct offer a wide range of OTC medicines, health products and fulfil NHS and private prescriptions. As part of the global healthcare company Masters Pharmaceuticals, we are able to offer consumers the best possible value and customer service.This is a new and exciting role and requires an enthusiastic person to provide customer service support. They key responsibilities of the role are as follows: To undertake general administrative duties Manage order processing Provide excellent customer service by taking and making phone calls Maintain an efficient filing system Willing to undertake any other duties as requiredPerson specification: Excellent Communication skills Ability to respond appropriately to a wide range of enquiries IT skills, particularly Microsoft Office Excel, Word, Outlook and databases Ability to manage multiple priorities Confidence Creative skills View full advert

Salary:	£18,000 per annum	Location:	Elstree, Borehamwood	Date posted:	17-Mar-2010

Customer Services Specialist This is a unique opportunity to be part of an international team of customer service specialists. You will be required to work 7 days on and 7 days off; 7.30am to 6.15pm.The Duties: Operating in a call centre environment answering calls and progressingclients requests, taking ownership over client needs. Working with a corporate client base looking to provide various concierge related solutions. Record all details accurately on the client database, reflecting call backtimes and availability of suppliers. Share knowledge on travel destinations, special interests and suppliers andinput these into the Knowledge Database.The Person: Those from the travel or concierge industries are most sought after. Must possess experience of providing over the telephone customer service. Excellent communication and interpersonal skills. Capable of working with a customer database and MS Office. Must be proactive and demonstrate initiative; able to reliably accomplish multiple tasks. View full advert

Salary:	£0 per annum	Location:	Peterborough	Date posted:	17-Mar-2010

Fluent German Speaking Customer Services Specialist This is a unique opportunity to be part of an international team of customer service specialists. You will be required to work 7 days on and 7 days off; 10.00am to 8.45pm.The Duties: Operating in a call centre environment answering calls and progressingclient requests and taking ownership over client needs. Working with a corporate client base looking at providing various concierge related solutions. Recording all details accurately on the client database, reflecting call backtimes and availability of suppliers. Share knowledge on travel destinations, special interests and suppliers andinput these into the Knowledge Database.The Person: Those from the travel or concierge industries are most sought after. Candidates MUST speak and write in fluent German and English. Must possess experience of providing over the telephone customer service. Excellent communication and interpersonal skills. Capable of working with a customer database and MS Office. Must be proactive and demonstrate initiative; able to reliably accomplish multiple tasks. View full advert

Salary:	£15,000 per annum	Location:	Peterborough	Date posted:	17-Mar-2010

CUSTOMER SERVICE ADVISOR - COUNTER Organisation DescriptionOur Client is a UK-based not for profit organisation which provides healthcare plans to private and public sector organisations and blue-chip companies.Job DescriptionThe successful applicant will join the Membership & Income Team and report directly to Membership & Income Team Leader.The purpose of this role is to provide the first point of contact for visiting policyholders; therefore applicants will be professional, flexible and accustomed to working on their own initiative. Possessing excellent customer service skills along with communication and organisational skills, they will also have a good knowledge of the administration system and excellent keyboard skills. Person Specification Good standard of secondary education, GCSE English and Maths or equivalent customer services/admin experience (FSA environment helpful) Customer facing experience Good IT skills / working knowledge of Microsoft Office Good excel spreadsheet skills Good Organisation skills Good communicator written and oral skills Good Team player also able to work under own initiative Flexibility required due to variety of tasks that may be required.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£15,000 per annum	Location:	Sheffield	Date posted:	17-Mar-2010

Reconciliations & Collections Adviser An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Account Director Organisation DescriptionOur client is a leading name in business process outsourcing with a portfolio of blue chip clients.Job DescriptionActing as the projects lynchpin, the AccountManager will co-ordinatethe creative teams so that work is delivered in line with the clients brief. We anticipate that this will involve:- attending and, as appropriate leading, stakeholder meetings- ensuring that the project implementation plans are followed and any areas of risk highlighted - project reporting - securing incremental revenues from multiple budget holders in the clients businessThe AccountManager will work closely with the Business Development team to identify new areas wherethe clientcan provide its unique blend of services to the client. Person SpecificationTo be considered for this role you must be able to demonstrate experience of client interaction and exposure, be commercially minded plus operationally and strategically strong.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£30,000 per annum	Location:	Twickenham	Date posted:	17-Mar-2010

Customer Account Manager This position is ideal for experienced customer service professionals with a keen eye for detail, strong organisationalskillsanda positive approach to decision making.You will be working within a senior team who have personal responsibility for individual customer cases. All customer are high net worth and all cases can be complex. You will be given budgetary responsibility and will be able to authorise payments and refunds. You will be expected to compose your own emails, deal with written correspondence and make calculations according to your case load.This role can be demanding and will only suit individuals who are comfortable working under pressure and to deadlines.Working hours: Monday to Friday 9am to 5pmOther benefits: Pension scheme, car scheme, free parking onsiteThe office environment is modern, open plan and friendly.To apply you must have a strong command of written and spoken English. You will also need to be proficient in arithmetic. View full advert

Salary:	£25,000 per annum	Location:	Rickmansworth	Date posted:	17-Mar-2010

Account Manager Organisation DescriptionOur client is a leading name in business process outsourcing with a portfolio of blue chip clients.Job DescriptionActing as the projects lynchpin, the AccountManager will co-ordinatethe creative teams so that work is delivered in line with the clients brief. We anticipate that this will involve:- attending and, as appropriate leading, stakeholder meetings- ensuring that the project implementation plans are followed and any areas of risk highlighted - project reporting - securing incremental revenues from multiple budget holders in the clients businessThe AccountManager will work closely with the Business Development team to identify new areas wherethe clientcan provide its unique blend of services to the client. Person SpecificationTo be considered for this role you must be able to demonstrate experience of client interaction and exposure, be commercially minded plus operationally and strategically strong.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£30,000 per annum	Location:	Twickenham	Date posted:	17-Mar-2010

Telesales Executive/ Advertising Sales Executive Telesales Executive. Telesales Executive / Advertising Sales Executive required for a nationally renowned publishing group. The successful candidate will sell advertising space to businesses and advertising agencies throughout the UK. You will be responsible for exceeding set revenue and other daily KPI targets through effective new business development and quality account management. To apply for this role you will have a proven track record of hitting sales targets in a business to business sales environment. You will be a motivated, self starter able to handle client objections and deliver on your revenue targets. To apply please email your CV to View full advert

Salary:	£16,000 per annum	Location:	Manchester	Date posted:	17-Mar-2010

Customer Service Representative Customer Support Representative Danish and/or Swedish Our client is a leading online Gaming company based in Gibraltar, now looking to recruit Danish and/or Swedish speaking Customer Support Representatives to join its growing Call Centre in Gibraltar.The main responsibilities will be to handle all incoming Customer e-mails, telephone inquiries and requests in a timely and professional manner ensuring that the problems and queries are dealt with swiftly and efficiently.The successful individuals will: Be committed to improving levels of customer service Have excellent written and verbal communication skills with attention to detail and excellent telephone manner Have ability to resolve issues to a high level of customer satisfaction Have first class customer handling and interpersonal skills Be able to work effectively under pressure Be able to multi task Possess very good IT user skills: Word/Outlook/Excel Have problem solving skills Have fluency in English Be able to demonstrate a keen interest in sports, poker and gamesFor the successful applicants, our client offers competitive salary, private health insurance upon completion of probation and Death In Service.The Company will cover the cost of flights to join them and will in addition provide either temporary accommodation or financial assistance for the first three months of employment. View full advert

Salary:	£19,440 per annum	Location:	Gibraltar	Date posted:	17-Mar-2010

Administrator Organisation DescriptionAre you an experienced Administrator looking for a new challenge? Based in Warwick this is a fantastic opportunity to join a secure sector as a Customer Service Administrator.Job DescriptionYou will be required to input and transfer data within electronic forms and correspond with external third parties by telephone, letter and email. You must also be able to follow internal processes and procedures, keeping up to date with any changes that may occur. There will be a need to correspond with other departments so you must have good communication skills utilised whilst talking to both internal and external stakeholders. Working to targets is important as well as ensuring the customer is your priority at all times.Person SpecificationStrong administration experience is key, with a good working knowledge of Excel, Word and Outlook. As well as that, youll need an excellent telephone manner and a proactive approach with the ability to manage your own workload and take responsibility for your own tasks.If you feel your skills and experience match the requirements of this role, please apply on-line today.To be considered for this opportunity your CV must list key achievements quoting specific quantified examples for each role. Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£15,000 per annum	Location:	Warwick	Date posted:	17-Mar-2010

Order Processing Administrator Our client is recruiting for an experienced Order Processing Administrator to join their expanding team.The main purpose of this role will be to accurately process and release orders, investigate issues, liaise with customers and internal staff to advise on stock availability.This is a demanding and busy role and requires an individual who is used to working in a fast paced office and who is able to juggle more than one task at a time as well as using their initiativeMain Responsibilities include: Liaising with customers and internal departments to communicate stock availability, delivery issues and any issues with orders. Processing of sales orders Ensuring dispatch notes created & released in time for delivery. Planning ahead & ensure Logistics has enough time to re-work stock where necessary. Releasing orders, coordinating back orders to ensure they are shipped in timely manner & cost effectively Processing Sample, Marketing & Customer services orders Investigating & resolving delivery note issues Goods Issuing, creating & issuing of invoices Filing invoices, credit notes and orders Processing SAP & liaising with customers & other offices to resolve any issues Producing reports on orders & sales figures Prioritizing entering orders to ensure customers requirements are met Assistance & cover for general order processing, invoicing, filing and other operation department activitiesAttributes:- Excellent communication skills Confident individual with the ability to hit the ground running Attention to detail is vital for order accuracy & production of reports Efficient & capable of following tasks through to completion Able to prioritize workloadSkill / Experience:- MUST have experience in order processing and familiarity with the warehousing concept Excellent telephone manner SAP - Essential Excel (intermediate level) EssentialThis will initally start on a contract basis and will go permanent after 3 months. View full advert

Salary:	£22,500 per annum	Location:	Maidenhead	Date posted:	17-Mar-2010

Client & Customer Service Advisor - Immediate Start! CLIENT REPRESENTATIVEAND CUSTOMER SERVICE ADVISOR:Pace Direct is a marketing firm in Sheffield that recently opened a second location in Leeds to better service clients in customer service industries throughout Yorkshire. We help them deliver their message to their customers at a fraction of the cost of the mass media. Our goals include diversifying our client portfolio and expanding throughout the UKand Europe in 2010.In order to keep up with high demand for our services, we're looking for people with experience working with customers to help represent our clients.A professional image and strong communications skills are essential because we target potential customers where they work, live and shop.We provide full product training to ensure you develop confidence in their new role and are able to use your current strengths and skills.YOU WILL BE INVOLVED IN ALL ASPECTS OF: Promotional Marketing / Face to Face Customer Service Individual Sales/ Account Management CampaignandClient CoordinationAdvancement opportunities are available for top performers and will be based on results, responsibility and professionalism, not seniority! We will be looking to develop team leaders and campaign managers over the next few months and we always promote from within. If you thrive in a performance driven exnironment and are looking for a new chanllenge, we'd love to hear from you!APPLICATIONS:Applicants must be over 18 years of age, available for full time hours,and should be dressed smart with confident communication skills since we meet directly with our clients' customers face to face. We also recommend a strong desire to succeed and a solid work ethic since earnings and advancement are based entirely upon results. We may invite you to spend a full day in the field with an experienced representative to gain a better understanding of the responsibilities involved. Participants will not be entitled to compensation as this is part of the interview process.Interested applicants should send their CV for immediate consideration. View full advert

Salary:	£0 per annum	Location:		Date posted:	17-Mar-2010

Face to Face Client & Customer Service Representatives Wanted Immediate Openings i Liverpool for Face to Face Client & Customer Service Representatives:This year weve expanded across Yorkshire, Merseyside, and the North East. We work with one of the UKs leading telecommunications providers, charitable organizations and home renovation companies and they want us to continue to grow. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. Earnings are based completely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you! View full advert

Salary:	£0 per annum	Location:	Liverpool	Date posted:	17-Mar-2010

Casino Product Executive Casino Product ExecutiveWe are looking for a product executive to join the casino team part of Ladbrokes eGaming. You will enjoy working as part of an energetic team, will be able to juggle multiple projects and manage multiple external and internal relationships.The role: Managing the day to day relationship with our current technology partners to ensure the casino website runs smoothly. Support the customer service team in the resolution of customer product queries using your own initiative and experience. Reporting and analysis is a key part to the role, this will help you shape the product proposition and understanding of customer behaviour to ensure you can assist the marketing team with promotional planning. Competitor watch youll report regularly on what our casino competition is doing both in terms of product, their website and promotional tools.If you have a strong appreciation for the customer experience and think youre up to the challenge get in touch today. View full advert

Salary:	£25,000 per annum	Location:	Harrow	Date posted:	17-Mar-2010

Team Manager The RoleAt Orange we pride ourselves on brilliant customer service and Team Managers play a big part in making this happen. Service is often the first contact a customer will have with Orange, so its a big task to meet the high level of service they expect, so youll need to lead and inspire a team of CSRs to solve the customers queries and issues whilst working towards the wider Service objectives.Youll be accountable for the performance of your team so youll coach and develop, manage and motivate whilst continually driving up productivity to achieve agreed Customer Service levels. There will also be the need to work with a wide range of departments to resolve the more complex customer issues. Day to day youll communicate key issues to your team, deal with any performance management and coaching issues via 1-2-1s not to mention dealing with a few escalations. Put simply youll be the first point of contact for your team when they have any questions or concerns. The right person for this role will be customer focused with a proven ability to create direction to lead and motivate others. Youll have experience in a similar role of managing people in a service driven environment. We want to offer a customer service thats so good it stands out from the rest. Must HavesTo be considered for this role, you must be able to demonstrate the following: past experience of team management in the service industry strong coaching and training skills knowledge of call centres systems, process and toolsNice to HavesIt would be great if you could also display: excellent communications skills strong knowledge of tariffs, products and services View full advert

Salary:	£0 per annum	Location:		Date posted:	17-Mar-2010

Are you customer focussed, target driven and ambitious?? An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Reconciliations & Collections Adviser An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Client Services Executive Spanish / Italian Leading specialist is seeking candidates with Spanish/Italian language skills to service a portfolio of clients based in Spain / Italy. This role is based in Oxfordshire, England, therefore you will need to live locally.Reporting to the Client Services Manager, the role will involve dealing with all aspects of queries, processing transactions, maintaining the integrity of the database, supplying information and updating clients on prices. You will also be involved in dealing with correspondence, ensuring KPI's are met and SLA's are adhered to, advising on new information and promoting and excellent customer service support.Excellent communication skills and the ability to interact at all levels are essential for this role, along with good team skills, effective work ethics and a strong customer service focus. You must also be fluent both written and oral with Spanish / Italian language skills, have the ability to work to tight deadlines and have strong organisational skills. A self motivated and positive approach is key to this role.Contact Tamika at Hayden Marsh to apply or for further details.Please note: we will endeavour to respond to you as soon as possible. We would however like to make you aware that due to the high volume of applications we receive, we are only able to invite for interview those candidates whose skills and experience most closely match the job description. If you do not hear from us within two working days, unfortunately you will not have been successful. For more information about Hayden Marsh and to view our other current vacancies, please visit our website. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	17-Mar-2010

Head of Sales Complaints, Savings Division Job SummaryTo lead and manage the Savings complaint handlingteams, to ensure that sales complaints about the full range of our Savings productsare managed and resolved in accordance with L&Gs complaint handling principles and fulfil our responsibilities for meeting customer outcomes. Key Responsibilities1. Accountable for customer focused complaint handling resulting in every complaint responseachieving the best possible outcome for the customer in respect of quality and timeliness. 2. Delivery of a best practice approach to complaint handling and customer service by challenging, developing and implementing processes to drive improvements to operating models, processes, practices, customer communications and cultureto provide a high quality customer experience.3. Lead, manage and motivate the Complaint Handling teams to: Resolve customers complaints fairly and quickly, ensuring that communication is of high quality and responds to the complaint of the customer. Deliver an efficient, high quality operational performance that fulfils our regulatory, legislative and corporate requirements. 4. To manage the design and delivery of comprehensive management information that enables the effective measurement of defined critical success factors. To ensure that robust management information is effectively used to identify issues and effectively manage or escalate to resolution. 5. Embed a culture of effective root cause identification and understanding within the area. Proactively identify, manage and review root cause of complaints to the business via appropriate systems and controls. Highlight emerging risks and issues, leading and influencing the business in the implementation of appropriate mitigating actions. 6. Manage the quality of our responses to FOS complaints. Provide advice and guidance to the business in the resolution of FOS complaints with appropriate escalation to Senior management if required. 7. Maintain an effectiveworkingrelationship with any outsource suppliers of complaint handling services. Ensure that complaint handling meets internal SLAs and delivers our customer outcomes. Effective identification and appropriate escalation of risks and emerging issues. 8. Operate the area within agreed financial allowances, while meeting service standards and maintaining quality and timeliness, to maximise the cost effectiveness of the service delivered, controlling and monitoring operational costs so that type and source of expenditure is understood and the potential for reducing unit costs is identified and achieved.9. Manage, motivate and develop employees at all levels in a manner that is consistent with L&Gs policies and procedures including the Partnership Agreement to maximise the performance of the area Skills, Knowledge and Experience required div div>Applicants should: Havetrack record of successfullymanaging,motivating anddeveloping a team of managersand staff to deliverchallengingobjectives. Have experience of operating in acomplaint handling, or other highly-regulatedfinancial services, environment. Have experience of delivering excellent customer service, and be able to demonstratea genuine passion forimproving customers' experiences of dealing with Legal & General Have a soundknowledge of the FSA's DISP rules, and understandthe broader financial services regulatory framework. Possessgoodcommercial awareness, and knowledgeof the finacial services industry and market place. li style= View full advert

Salary:	£63,000 per annum	Location:	Cardiff	Date posted:	17-Mar-2010

Turkish OR Hebrew Speaking Moderator Turkish, Hebrew or Estonian Speaking ModeratorRef: TH09283Location: BelfastOur client, a large international company is seeking to recruit a Turkish, Hebrew or Estonian Speaking Moderator for their office in Belfast.Job RoleA Moderator is responsible for maintaining a clean and interactive environment for all participants in the forums. A Moderator is also the first customer facing contact point that would be able to identify the top and high impact issues affecting customers and market share. Reporting content gaps and needs to the subject matter expert is a critical role that a moderator should also take. A Moderator will be required to compose responses, generate solutions and interact with customers using similar dialogue and conversational styles. The role requires individuals who have very strong customer focus skills as they will be required to interact with the customers, thinking and composing their responses and not using the standards answers or QTs.Responsibilities:Interact with customers via an online communityProvide technical support for Microsoft customers using the tools and resources providedFollow defined processes to create a positive customer and partner experienceEffectively communicate with customer via written correspondence in the Answers platformOwning and resolving technical issues that are provided by the customersAnswer, Create, Merge, Split, and moderate posts and threads in the Answers Platform.Prioritize customer engagement to meet Service Level Agreement (SLA) based on the severity of the caseDrive customer satisfaction and market share for MicrosoftAbility to answer users product/service related questionsManage forums traffic and ensure an abuse free environmentFlag threads as questions or general discussions by adding tags (meta data)Block or ban certain users with SPAM like activities or abusive content/postSet alerts or notifications on threads and postsThe CandidateFluency in written and spoken English withTurkish, Hebrew or Estonian Demonstrates 6 months experience in a customer service environment.Demonstrates excellent technical proficiency and in depth knowledge of Microsoft productsDemonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team moraleAbility to multitask, plan and prioritise workloadExcellent communication skills both verbal and written. Experience of dealing with internal/external customers Demonstrates resilience and ability to work on own initiativeDemonstrates problem solving and troubleshooting skillsDemonstrates ownership and accountability to achieve deadlines and targetsAbility to work effectively in a fast-pace, dynamic and changing environmentExcellent negotiation skills and ability to deal confidently with escalations /complaintsSalary: View full advert

Salary:	£13,500 per annum	Location:	Belfast	Date posted:	17-Mar-2010

Corporate Receptionist Needed - West London Corporate Receptionist:Our Receptionists are trained to deliver an outstanding level of customer service that surpasses any you would receive within a 5 star hospitality environment. Their objective and focus, is Service. To be responsive, efficient and professional delivering Service through our people. On all our sites, our clients and their tenants truly know the meaning of Service!Competencies Required:* Excellent interpersonal skills * Understand the role of teamwork in providing a quality service * Motivated and enthusiastic * The ability to communicate effectively with a wide range of people * Professional personal presentation * Reliability * Able to use own initiativeOur Company:Office Concierge was formed in 1995 as a direct response to a clear need to enhance reception facilities at demanding office buildings in both the City and West End.Our immediate objective was to provide a new and refreshing form of service. This was to deliver hand picked personnel to make up our Concierge Team. Our clients range from large property companies to corporates and managing agents.Our objective and focus, is Service. To be responsive, efficient and professional delivering Service through our people. Wherever our staff operate, our clients will truly know the meaning of Service View full advert

Salary:	£21,000 per annum	Location:	London	Date posted:	17-Mar-2010

Customer Services Co-ordinator Organisation DescriptionSupplier of medical equipmentJob DescriptionAn exciting opportunity has arisen at one of our clients a leading supplier of medical equipment based 10 mins from the centre of Wakefield.We are looking for an experienced customer service professional preferably with some supervisory/management experience to cover a maternity contract for 6 months.The ideal candidate must be able to clearly demonstrate a solid background in customer service preferably not from a financial institution, you must be a good people person with excellent computer skills.You must be available to start work immediately as my client is looking to fill this role within the next week.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Wakefield	Date posted:	17-Mar-2010

Customer Advisor Cashier (Part time)We have opportunities in this role in Pocklington.It all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.What you'll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.What you'll get in returnHelp our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.What you'll needThe success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.We'll judge you on your ability and nothing else.Careers built around customers. View full advert

Salary:	£12,410 per annum	Location:	Pocklington, York	Date posted:	17-Mar-2010

Customer Services Co-ordinator Organisation DescriptionSupplier of medical equipmentJob DescriptionAn exciting opportunity has arisen at one of our clients a leading supplier of medical equipment based 10 mins from the centre of Wakefield.We are looking for an experienced customer service professional preferably with some supervisory/management experience to cover a maternity contract for 6 months.The ideal candidate must be able to clearly demonstrate a solid background in customer service preferably not from a financial institution, you must be a good people person with excellent computer skills.You must be available to start work immediately as my client is looking to fill this role within the next week.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Wakefield	Date posted:	17-Mar-2010

CUSTOMER SERVICE ADVISOR - COUNTER Organisation DescriptionOur Client is a UK-based not for profit organisation which provides healthcare plans to private and public sector organisations and blue-chip companies.Job DescriptionThe successful applicant will join the Membership & Income Team and report directly to Membership & Income Team Leader.The purpose of this role is to provide the first point of contact for visiting policyholders; therefore applicants will be professional, flexible and accustomed to working on their own initiative. Possessing excellent customer service skills along with communication and organisational skills, they will also have a good knowledge of the administration system and excellent keyboard skills. Person Specification Good standard of secondary education, GCSE English and Maths or equivalent customer services/admin experience (FSA environment helpful) Customer facing experience Good IT skills / working knowledge of Microsoft Office Good excel spreadsheet skills Good Organisation skills Good communicator written and oral skills Good Team player also able to work under own initiative Flexibility required due to variety of tasks that may be required.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£15,000 per annum	Location:	Sheffield	Date posted:	17-Mar-2010

Weekend work- Financial Services We are looking for candidates who are looking for weekend work (Saturday 12-7pm and Sunday 1-5pm) You must be able to work the shifts stated every Saturday and Sunday. No1 Currency are looking for motivated individuals with great customer service experienceto work within one of theirbrand new stores in Reading. Your responsibilities will include: Identifying Customer Requirements, meet their needs and maximise sales Identify opportunities to cross sell various products and services To hit and where possible exceed individual and team sales and service targets If you are looking for weekend work and like the idea of working within the Financial Service Industry, please click the apply now button. This position is starting ASAP and all candidates will need to attend a training day this Friday. View full advert

Salary:	£7 per hour	Location:	Reading	Date posted:	17-Mar-2010

Call Centre Operative Organisation DescriptionOur client based in Lynchwood are surrently recruiting for Call Centre Operators and administrators on an immediate basis.Job DescriptionThe key outputs for this position are: To meet departmental targets for output and quality. Required standards of customer service are delivered. Customer calls are handled compliantly and in a professional, courteous and efficient manner. Customer complaints are correctly identified and handled effectively. To comply with relevant legislation such as the Data Protection Act and be vigilant against such things as Money Laundering. Customer records are accurately maintained and kept up to date. Daily rotas and schedules are adhered to.Person SpecificationYou will possess four GCSEs (or equivalent) including Maths and English at Grade C (or above), or be able to to demonstrate relevant administration experience.By receiving inbound customer calls at the required standard you will enable the delivery of an effective and efficient customer service. You will also provide a quality customer service through identifying customer needs and responding appropriately to them. To be successful in this role you must have effective communication skills including an excellent telephone manner and be computer literate. Full time vacancies, Monday to Friday.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£14,172 per annum	Location:	Peterborough	Date posted:	17-Mar-2010

NO EXPERIENCE: WILL TRAIN, SALES / MARKETING / CUSTOMER SERVICE Are you looking for a solid career that offers stability and RAPID ADVANCEMENT?Are you looking to get your foot in the door with a growing company?We are looking for TALENTED and HARDWORKING individuals who are looking to begin their career with a FAST-PACED company. Our ideal person will be a self-starter with strong organizational and leadership qualities. Please only apply you have the following qualifications:* Outstanding COMMUNICATION skills both verbal & written.* Able to PRIORITIZE and work independently with minimal supervision.* Able to directly motivate and SUPERVISE others to achieve maximum performance.* Able to work effectively in a TEAM environment* Detail-oriented and the ability to follow up on tasks.* Capable of MULTI-TASKING, prioritizing, and managing time efficiently~NO EXPERIENCE NECESSARY. FULL TRAINING PROVIDED TO THOSE THAT QUALIFY~POSITIONS ARE LIMITED. Send us your CV for immediate consideration. Management will review all CVs but will only contact those they feel are best qualified.NO DEGREE YET? Doesn't mean you are not qualified. This position begins on the ground floor giving everyone the ability to PROVE THEMSELVES and RAPIDLY ADVANCE towards a management position. We offer a highly competitive compensation based entirely on personal results only, not seniority.*For individuals who are successful they will be invited back to spend a full day with an account manager of our company. After this full day evaluation a final decision will be made upon arrival to the office. As this is a day of evaluation no claims for compensation are offered. * View full advert

Salary:	£0 per annum	Location:	Nottingham	Date posted:	17-Mar-2010

Telephone Interviewer We are looking for a lively customer service person with great telephone based skills, a natural ability to build rapport with customersand a passion for giving great customer service.The role involves processing business applications via live phone transactions with clients. For this you will need exceptional telephone skills and a proven track record of working in a customer service environment.The role also involves processing proposal forms received via the post. You must havevery goodgrammatical and spelling abilities and be experienced working with databases.Candidates must be professional in their approach to the client and the workplace and be able to work to a high level of accuracy and productivity. You must have a track record of achieveing set targets.We are looking for a good team worker, self motivated, calm under pressure - able to demonstrate high standards and flexibility. You must be interested in building and contributing to a growing business.Previous experience in the insurance industry (or similar - ie pensions or financial services) would be highly advantageous. View full advert

Salary:	£19,000 per annum	Location:	Milton Keynes	Date posted:	17-Mar-2010

Operations Order Processing Administrator This is an exciting opportunity to join successful and expanding organisation within the FMC sector. You will be responsible for the accurate processing and releasing of orders, investigating issues, liaising with customers and internal staff to advise of sock availability, pricing and invoicing. The is a newly created role working in a very busy operations department. The successful candidate will have experience in a similar role, be proficient in SAP and be able to multi-task.Candidates' suitability for positions will be judged exclusively on criteria relating to qualifications, knowledge, skills, experience and attitude. There will be no discrimination on any other grounds. View full advert

Salary:	£23,000 per annum	Location:	Marlow	Date posted:	17-Mar-2010

Customer Service - Share Dealing Job DescriptionPurpose of the role & Organisation Description:A fantastic opportunity has arisen within in on of the UKs leading financial organisations.The successful candidates will be using their skills and drive to answer customer enquiries and promote relevant products and services. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a careerin a financial organisation.Key responsibilities and duties:You will be required to build rapport with customers, have excellent communication skills and be able to effectively questioning customers to provide the best products and services availableEnsure all transactions are accurately recorded in accordance with internal procedures and regulatory enviromentDemonstarte strong skills in sales and/or servicePresent a professional, friendly and informed first point of contact, ensuring a welcoming and efficient service is provided to customersConsistently achieve agreed personal daily targetsTo recongnise critical points where a customers business may be won or lost and take appropriate actionCompetencies required:You must have:Excellent communication skills including building rapport and listening skills.Clear and confident telephone mannerBasic keyboard and PC skillsEnthusiasmMotivation and desire to succeed.Ability to offer excellent customer serviceAbility to build rapport and sell relevant products and services.Team working skillsAbility to meet and be driven by targetsReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7.30 per hour	Location:	Leeds	Date posted:	17-Mar-2010

Customer Service Administrator Location: LeedsJ018589POSITION DESCRIPTION:We are currently recruiting on behalf of an organisation based in Morley.I am looking for someone with a solid background as a Customer Service Advisor to complete a 9 month maternity leave contract.Requirements:MAIN DUTIES/RESPONSIBLITIES:The jobholder is expected to take responsibility for handling customer orders and enquiries across a broad product range. This involves a basic knowledge of all products and specification in order to make recommendations of a non-technical nature. The jobholder is able to make the majority of decisions within the context of the job whilst informing management of any major issues arising.You will be expected to:Provide a friendly and helpful response to customer enquires to the total satisfaction in order to contribute to the customer service teams goal of improving service levels to be the best in the industry.Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.Resolve customer queries / complaints to the satisfaction of all partiesIdentify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.Communicate enquiries to the relevant Manager to enable maximisation of potential sales.Participation in the annual stock take.All other ad-hoc dutiesWe are an equal opportunities employer and we welcome applications from all ages. View full advert

Salary:	£6 per hour	Location:	Leeds	Date posted:	17-Mar-2010

Cashier Organisation DescriptionIt all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services that out client has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether its doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch successful.Job DescriptionWhat youll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). With us, youll put the emphasis squarely back on the customer youre serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, youll not only help you and your team meet and beat your targets; youll also ensure every customer walks out the door feeling properly cared for.Person SpecificationCompetencies required:The success of everyone is measured by their ability to put our customers at the centre of their day. To do that in this role, youll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what were really looking for are people who know that great service is as much about listening as it is about talking.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£12,410 per annum	Location:	Dursley	Date posted:	17-Mar-2010

Customer Service Executive Stratec Business Contracts Ltd is a recruitment business who is recruiting on behalf of a prestige manufacturing client. We are looking for experienced Customer Service Executive from within the plumbing and ventilation industry in the Doncaster area.Please note that this is a phone and admin based role dealing with inbound and outbound calls to clients/customers. Additional administration duties apply, liaising with all departments and dealing with credit notes.Candidates are asked to have excellent communication and organisation skills. Have a friendly and helpful telephone manner. Experience of working to targets. Is customer focused. Able to plan and prioritise workload. Be PC literate, desirably in a customer services environment. Be flexible and handle difficult situations and remain calm and professional. Be able to pay attention to detail. Be an enthusiastic team player. Must demonstrate accountability by taking ownership of a query and ensure it is brought to a satisfactory conclusion.With this the client offers a competitive basic salary with potential career progression. Additional benefits and company pension. This role is based in the Doncaster area, General office hours Monday to Friday averaging 40 hours per week.The ideal candidate is asked to contact our Doncaster office with an up to date cv. Please feel free to have a look on our website for other roles which match your work experience. Due to the high amounts of response for various roles advertised recently please note that should you not be contacted within 7 days of your application, on this occasion you have not been successful in this application, however we may contact you with regard to any other suitable positions. View full advert

Salary:	£0 per annum	Location:		Date posted:	17-Mar-2010

Customer Service Advisor Our client is currently seeking a Customer Service Advisor. The role is call centre based and the successful candidate will be required to deal primarily with inbound calls from new or existing plumbing and heating customers - dealing with a wide range of queries and setting up new customer policies. There is also a degree of administration work, along with organising and arranging appointments for the engineers and managing their diaries. No experience in the plumbing/heating industry is necessary as full training will be provided; however, previous call centre experience is essential. Applicants need to have a confident, polite manner on the phone. Due to the nature of the business, the work can be very seasonal with winter months being exceptionally busy, so the ability to be able to work and cope under pressure is also essential. Due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days please assume that your application has not been successful. We may contact you in the future about other suitable positions. EQUAL OPPORTUNITIES Fresh Recruits is committed to a policy of equal opportunities for all work seekers and shall adhere to such a policy at all times and will review on an on-going basis on all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, marital status, age, disability, race, colour, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy. Fresh Recruits will ensure that each candidate is assessed only in accordance with the candidates merits, qualification and ability to perform the relevant duties required by the particular vacancy. View full advert

Salary:	£14,000 per annum	Location:	Christchurch	Date posted:	17-Mar-2010

Customer Service Advisor As a Customer Service Advisor you will primarily be dealing with incoming calls and queries from existing customers on the company's insurance products. You should therefore possess first class customer service skills. You must also be able to maximise cross-selling/upgrading/customer retention opportunities, whilst also organising visits to customers from engineers. You will also take responsibility for maintaining your own paperwork and for invoicing customers therefore attention to detail is essential. You should possess a proven background in customer service, have excellent verbal and written communication skills and have the ability to work effectively as part of a team. View full advert

Salary:	£14,000 per annum	Location:	Christchurch	Date posted:	17-Mar-2010

Reconciliations & Collections Adviser An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Recovery & Collections Specialist An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Specialist Debt Recovery Agent An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Early Reconcilliation Adviser An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Early Debt Adviser An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Are you customer focussed, target driven and ambitious?? An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Call Centre Debt Agent An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Call Centre Reconciliation Adviser An exciting opportunity has arisen within the Early Collections department of a Global Financial Company based in Chester, on a permanent basis.You will be responsible for receiving and initiating calls to collect outstanding debt on unsecured loans and credit cards on behalf of our client. This will include negotiating and agreeing payment arrangements with all parties in accordance with objectives and client dead lines. Strong influencing and negotiating skills required, along with a good customer service background. You must be a confident and friendly professional, able to empathise and relate to people on all levels in order to come up with individual payment plans. A good customer service background is essential.Hours are on a shift basis and will cover 8am-9pm Mon-Fri, 8am-4pm Sat and 9am-2pm Sun. 35 hour week.* Please note, you must be available for interview and potential start at short notice, therefore please only apply if you live within travel distance from Chester.If interested in this role, please apply today. View full advert

Salary:	£18,000 per annum	Location:	Chester	Date posted:	17-Mar-2010

Service Activity Co-ordinator This is a 3 - 6 month contract that may extend on for longer.Working for a very busy company in Chertsey.JOB DESCRIPTIONPurpose of job: To provide full coordinated service support towards our Service Vendors and Dealers.Key objectivesTo provide service repair information to our service partners and work with service division daily pending management reports to effect and maintain a reduction in long term outstanding repairs.Be able to work within a busy team environment and follow guidelines to reach a suitable conclusion to meet customer satisfaction and expectations.To follow guidelines for Service cost reduction strategy in 2009.Main responsibilitiesCentre Pending Management indicators and identify which ASCs require actions to improve- Close and proactive communication with targeted ASCs to drive improvement in KPIs (written and verbal communications)- Close liaison with other members of the Network Support Team to meet joint objectives and attain continuous improvement in performance throughout all product Service Networks- Where appropriate assist others with investigation of operational/process issues and mediate to achieve fast resolutions- To be able to communicate to various internal departments, requesting progress information.PERSON SPECIFICATIONEssential skills requiredGood general level of education, MS Office is essential. Good level of spoken and written English communication.Essential Soft skillsAbility to work in a fast paced department as a team player and work on their own. Some customer service experience, an advantage. Ability to work in a busy open plan office.Ability to create/interpret daily reports for analysis. Good telephone manners and skills. Attention to detail.Desirable skills requiredSAP knowledge would be an advantageAbility to produce excel reportsService Industry BackgroundDesirable Soft skillsAbility to prioritise work accordinglyAbility to have an analytical approach to Data View full advert

Salary:	£9.50 per hour	Location:	Chertsey	Date posted:	17-Mar-2010

Customer Care Executives Day & Evening Shifts As a Customer Service Advisor you will be responsible for making reservations, handling pre and post booking (hotel reservation) enquiries and provide excellent levels of customer service to resolve hotel and customer queries.The hours for all roles are 7 per day, the day shift rota is (8am-4pm,9am-5pm, 10am-6pm) and the evening shifts are 2pm-10pm. Saturday and Sundays you work 7 hours between 8am-6pm.We are looking for candidates who are fluent in English (verbal and written)and also be fluent in one of the following languages: Spanish German French Dutch Portuguese+ RussianYou will be required to work one Saturday and one Sunday a month, which you will receive an additional payment for each month. You will also be required to work up to 3 evenings per month (between the hours of 2pm- 10pm).Salary competitive + bonus + enhanced rate of pay for weekends and evening shiftThis is a 6 month contract role.Ideal CandidateThe role is ideal for an enthusiastic customer services and sales professional. Ideally you will have some sales and customer service experience, preferably within the travel industry or within a similar customer facing/call center environment. You will be a positive and motivated team player with a can-do attitude to any task at hand, with the ability to communicate effectively and efficiently to our customers at all times.Key Responsibility Areas:* Manage relationships with hotels by providing high levels of customer service and account management support* Answer any incoming queries from hotel (e.g. system problems, reservations, over-booking and invoicing)* Provide guidance to hotels in utilising and optimising our systems* Ensure timely follow-up of customer enquiries, with the hotel, by providing thorough feedback* Efficient handling and conversion of reservation calls and queries via phone and email* Take ownership of reservation calls and ensure the customers needs are met at all times* Handle and resolve hotel and customer complaints efficiently, whilst seeking guidance from the Customer Care Team Leader where necessary* Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner, resolving the problem through the most effective means* Represent Bookingcom in a professional manner to both the external and internal customer* Answer any incoming queries (about the system and reservations, etc) from customers* Liaison with the appropriate departments to gain relevant information, resolve problems or provide support* Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action (if necessary)* Ensure that all administration is completedPerson Specification:* 5 GCSEs (or equivalent) A-C* Some work experience or similar in a customer facing role (gained in any industry)* Good sales and customer service experience* Strong written and verbal English communication skills* Strong writtent and verbal fluent in one of the following languages: Spanish German French Dutch Portuguese* Articulate with excellent telephone manner* Efficient, organised and able to work on your own proactive initiative* An additional language would be desirable View full advert

Salary:	£0 per annum	Location:	Cambridge	Date posted:	17-Mar-2010

Customer Services Advisor - Danish Speaking Danish Customer Services Advisor Brighton We are recruiting for Danish Speaking customer service advisors on behalf of a world leader in its field within the FMCG industry. The successful candidate will be required to interact and communicate with our customers and provide expert knowledge to various business functions. Each Team Member looks after a portfolio of accounts ensuring that service levels are met and customer orders are delivered accurately and on time as well as ensuring that stock levels at the customers distributions centres / warehouses are within required levels. Team Members are in charge of stock levels and placing orders for the customer. Daily role responsibilities include; Duties Check incoming orders on the companys system for missing information and discrepancies Ensure stock is available Liaise with distribution to ensure order is delivered on time Make changes to orders as directed by customers Releasing orders Deal with enquiries from internal and external customers via fax, email and telephone Report writing The successful candidate must be fluent in the Danish language, reliable, personable and have the ability to build strong relationships as well as other key factors which include; Time management Ability to prioritise work Data analysis Relationship building Data manipulation Hands on approach Able to communicate effectively using best channels for purpose Confident communicator with the ability to challenge as required Customer focus Together with the above you must be proficient in MS office and have proven experience of using Excel and Outlook. Any experience of SAP is highly desirable. View full advert

Salary:	£18,000 per annum	Location:	Brighton	Date posted:	17-Mar-2010

Customer Services Advisor Our client is looking for a Customer Sales Advisor to take on a telephone based role within an office environment. The candidat will provide a high level of customer service to all of the business' account holders and will maximise company sales by promoting products and building relationships with both existing and new clients.Responsibilities:Promotion of company products, developing all existing accounts to maximum sales potentialIdentifying sales opportunitiesEnsuring full telephone coverage of all existing accountsTarget potential customers and develop new businessLiaising with field based colleagues to ensure sales targets are met and exceeded. Maintain excellent contact with clients/customersAbout you:A self-starter, able to work on own initiative and highly motivated Sales driven and with previous experience in similar roleSales/customer service experience in a target orientated fieldExcellent IT Skills, especially in Microsoft Word, Excel and Outlook?Strong relationship and customer building skills View full advert

Salary:	£19,000 per annum	Location:	Basildon	Date posted:	17-Mar-2010

Customer Support Advisor Selecta UK Ltd part of the Selecta Group, is the largest European Vending Operator with presence in 24 countries.Servicing 4,500 clients.Through our 10 regional offices located across the UK and Ireland we serve one million items from over 20,000 machines.Employing approximately 1,100 people in the UK and Ireland alone, people are our biggest asset.We care for our people and look after them in the same way they look after our consumers and clients.A vacancy has arisen at our Head Office in Basingstoke for a Customer Support Advisor to provide administration support to the Sales Teams within the business for both Regional and National Accounts.To also ensure all calls/emails to the Customer Support Desk are handled in an efficient, friendly and helpful manner adhering to the agreed service levels.The Customer Support Desk is an established part of our communications process and provides a vital link between strategic customers and their representatives requiring assistance. We also provide administration support to the Sales Teams within the business completing both tenders and proposals.The key tasks of the role of Customer Support Advisors are:To accurately and quickly log key details customer calls/enquiries and reassure clients of prompt action and follow the call through to closure by a feedback call to the customer.To ensure information on account details, products and customers are up to date and in an easy to reference format.To make outgoing customer courtesy calls, as determined by the Senior Customer Support Advisor.To complete/collate Technical Reports and Management Information for our National Account clients.To be able to use our Technical systems efficiently to ensure data is accurate and in a client facing format.To be able to manage own workload to ensure all reports are produced to the agreed deadlines.Produce Sales Proposals and Tenders for our Sales Teams, both Regional and National, on a daily basis ensuring both quality and accuracy are maintained in line with Company Brand Guidelines.Key Performance Indicators:- All calls answered within 15 seconds of receipt- 95% of all calls processed via the operator to conclusion and to be closed within 100% of the Customer Support Desk resolution time.Resolution time will depend on nature of calls.- Up keep of accurate systems procedures in line with departmental policyWe are looking for someone who is confident and and has a positive attitude to work and colleagues. You will have good attention to detail and will be capable of working under own initiative. The successful candidate will be conscientious and flexible with tasks and a strong team player. You will be able to prioritise your own workload and be an effective time manager. You will ideally have a minimum of 2 years office admin experience in a demanding and fast paced environment.You will ideally hold the following skills;- Fast, accurate keyboard skills- A polite and confident telephone manner- PC literate (knowledge of Excel, Power point and Word is necessary- Experience in a customer service environmentSelecta are an equal opportunities employer. View full advert

Salary:	£16,400 per annum	Location:	Basingstoke	Date posted:	17-Mar-2010

Contact Centre Agent Temporary position for approximately 6 months and then for right candidates will go permanentImmediate start, transport essentialPrevious customer services background is essentialGood keyboard skillsWorking knowledge of a PC environmentMust be flexible and able to work between 7am - 8pm View full advert

Salary:	£6.20 per hour	Location:	Bridgend	Date posted:	17-Mar-2010

Customer Services Co-ordinator Organisation DescriptionSupplier of medical equipmentJob DescriptionAn exciting opportunity has arisen at one of our clients a leading supplier of medical equipment based 10 mins from the centre of Wakefield.We are looking for an experienced customer service professional preferably with some supervisory/management experience to cover a maternity contract for 6 months.The ideal candidate must be able to clearly demonstrate a solid background in customer service preferably not from a financial institution, you must be a good people person with excellent computer skills.You must be available to start work immediately as my client is looking to fill this role within the next week.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Wakefield	Date posted:	17-Mar-2010

Part-Time Evenings Team Leader Team Leader - Part Time Mornings - S63A fantastic opportunity for part time contact centre team leaders has just come available.Are you the kind of person who strives to hit individual and team targets??? Then read on.....You will be working for a highly driven company with the expectations to ensure your team deliver excellent customer service on each and every call.The role will consist of feeding back on call quality, motivation, target progression and general day to day management of a team of part time evening advisors.This is a role that is very rewarding and will provide you with a great sense of achievement in a positive and forward thinking atmosphere. You will need to have good experience of managing people in a similar environment and be able to give examples of when you have managed for success, dealt with people issues, delivered fantastic customer service and above all, been successful yourself.Hours of work are will be between the hours of 9am and 1pm Monday to Friday with a day off and one weekend shift, but once these are confirmed they are unlikely to change.These are 20 hour permanent contracts and starting salary will be a minimum View full advert

Salary:	£17,000 per annum	Location:	Rotherham	Date posted:	17-Mar-2010

Operations Team Leader Working for this highly successful company in Whiteley, you will be responsible for all aspects of the teams performance, measured against current agreed service standards. Key responsibilities will include: Set objectives and manage performance of the team through 1:1 and coaching, including motivation, absence and performance appraisals Measure, monitor and oversee performance of the team, including identifying training requirements and ensuring solutions are provided Delivery and management of daily reporting to Head of Dept highlighting areas of concern and remedial planning Capacity planning to ensure adequate coverage at peak times Represent the business in client meetings etc. Manage quality and productivity of team outputs Act as a point of escalation for complaints and make appropriate decisions to resolve as required Maintain SLAs, including the quality of data entry Deputise for the manager in their absence Conduct duties in compliance with FSA and Data Protection guidelinesCandidate requirements: Experience in accident management, insurance or financial services preferred Must be able to communicate effectively at all levels and manage upward relationships Understand SLAs and procedures in other parts of the business Be able to organise the workflow of the team Be able to make decisions and deal with difficult situations and customers quickly and effectively Be aware of the financial implications of breach of procedure View full advert

Salary:	£22,000 per annum	Location:	Fareham	Date posted:	17-Mar-2010

Team Leader - Insurance The OrganisationA Global Insurance GroupThe Role Profile-To coach, mentor and develop a team of claims advisors deliveringoutstanding customer service to all customers-To be accountable for your teams completion of tasks and queries relating to motor claims-To contribute to the achievement of department objectives- Carry out timely one-to-ones with your team.- Deal with all escalated calls and complaints- To Conduct duties in compliance with FSA and Data Protection guidelinesCandidate ProfileYou will have experience of working in a senior or team Leader role, ideally in insurance.You may have experience with claims; Ideally these will be motor claims but this is not essential.You will be a motivational and positive leader.Due to the high volume of applicants we receive we may only be able to respond to successful applicants. View full advert

Salary:	£22,000 per annum	Location:	Whiteley, Fareham	Date posted:	17-Mar-2010

Retail / Sales Associate Experience - Immediate Start Do you have experience in the RETAIL or SALES industry and are looking for a CAREER rather than just a job?SOURCE MARKETING is looking to build its organization around high-energy, hardworking individuals with excellent COMMUNICATION skills. We respect the high level of people skills and hard work it requires to succeed in the service industry and we are looking for that experience to aid in servicing our clients.No more shift hours or doubles!No more folding sweaters and trousers!No more standing around waiting for customers to come to you!We are the NEWEST marketing and advertising firm in the BIRMINGHAM area. We develop unique marketing strategies for our clients to help increase their market share. We focus on cost-effective ways to market which has resulted in a HIGH DEMAND for our services.Recent SUCCESS has allowed us to open a new office in the area and we are looking to fill multiple positions in that location. NO EXPERIENCE NEEDED! We will train the right individuals.***WE ARE CURRENTLY HOLDING INTERVIEWS IN OUR COVENTRY LOCATION UNTIL OUR BIRMINGHAM OFFICE IS OPEN***BENEFITS*High Income Potential*Full Time Hours *Exciting Work Environment*Unlimited Growth Potential*Stability and Security**NOTE: This is NOT a retail position. We are looking for people with experience in this field to represent our clients in this industry.TO APPLYSend your CV to our HR Department immediately as we are currently interviewing candidates. Due to the amount of people looking for work in the Birmingham area we will only be able to contact local candidates. All candidates must be over the age of 18 and able to start work within a week.Multiple interviews may be required for those who are successful, including a full day interview with a member of the company before a final decision is made. (as this is still an interview no claims on compensation are offered). View full advert

Salary:	£0 per annum	Location:	Birmingham	Date posted:	16-Mar-2010

Client Services Executive Dutch Leading specialist is seeking candidates with Dutch language skills to service a portfolio of clients based in the Netherlands. This role is based in Oxfordshire, UK, therefore you will need to reside locally.Reporting to the Client Services Manager, the role will involve dealing with all aspects of queries, processing transactions, maintaining the integrity of the database, supplying information and updating clients on prices. You will also be involved in dealing with correspondence, ensuring KPI's are met and SLA's are adhered to, advising on new information and promoting and excellent customer service support.Excellent communication skills and the ability to interact at all levels are essential for this role, along with good team skills, effective work ethics and a strong customer service focus. You must also be fluent both written and oral with dutch language skills, have the ability to work to tight deadlines and have strong organisational skills. A self motivated and positive approach is key to this role.Contact Tamika at Hayden Marsh to apply or for further details.Please note: we will endeavour to respond to you as soon as possible. We would however like to make you aware that due to the high volume of applications we receive, we are only able to invite for interview those candidates whose skills and experience most closely match the job description. If you do not hear from us within two working days, unfortunately you will not have been successful. For more information about Hayden Marsh and to view our other current vacancies, please visit our website. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	16-Mar-2010

Client Services Executive Swedish Leading specialist is seeking candidates with Swedish language skills to service a portfolio of clients based in Sweden. This role is based in Oxfordshire, UK, so you will need to reside locally.Reporting to the Client Services Manager, the role will involve dealing with all aspects of queries, processing transactions, maintaining the integrity of the database, supplying information and updating clients on prices. You will also be involved in dealing with correspondence, ensuring KPI's are met and SLA's are adhered to, advising on new information and promoting and excellent customer service support.Excellent communication skills and the ability to interact at all levels are essential for this role, along with good team skills, effective work ethics and a strong customer service focus. You must also be fluent both written and oral with Swedish language skills, have the ability to work to tight deadlines and have strong organisational skills. A self motivated and positive approach is key to this role.Contact Tamika at Hayden Marsh to apply or for further details.Please note: we will endeavour to respond to you as soon as possible. We would however like to make you aware that due to the high volume of applications we receive, we are only able to invite for interview those candidates whose skills and experience most closely match the job description. If you do not hear from us within two working days, unfortunately you will not have been successful. For more information about Hayden Marsh and to view our other current vacancies, please visit our website. View full advert

Salary:	£18,000 per annum	Location:	Abingdon	Date posted:	16-Mar-2010

Banking Sales Advisor - Woking Organisation DescriptionWe value diversity and always recruit on meritJob PurposeTo provide a competent, efficient and friendly service to all branch customers, through identifying customers needs and providing appropriate solutions, referring to qualified staff where relevant, and ensuringthe bankspolicy and procedures are adhered to.Job DescriptionKey Competencies Carries out investment and cashiering duties as required, performing transactions for customers visiting or writing to the branch, and performing the role of balancing cashier on a rota basis. Keeps fully up to date with allthe banksprocedures, products and services, responding to customer enquiries received at the counter/sales desk, by post or telephone, referring to more experienced/qualified member of staff as appropriate. Identifies sales opportunities and customer needs through discussion and, if relevant, sells the appropriate products or service, referring to more experienced/qualified member of staff as appropriate. Takes on additional responsibilities and duties as required by group manager. Person SpecificationEssential Skills/Experience Able to handle customer queries, both face to face and over the telephone. Keyboard skills/cash handling experience. GCSEs in Maths and English at Grade C or equivalent/or equivalent work experience. Sales experience - CV must demonstratehistory ofup-selling to customers.Required to work Saturdays on a rota basis.If you are interested in this position please immediately select apply nowReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£16,000 per annum	Location:	Woking	Date posted:	16-Mar-2010

Swedish OR Finnish speaking Customer Services Advisor Swedish OR Finnish speaking Customer Services AdvisorOur client is a leading service provider in the beauty and cosmetics sector.To be based from their international head office in St Neots, near to Cambridge, they are looking to recruit a Swedish OR Finnish speaking (you must also be able to speak German) Customer Services Advisor.Your job will include the following duties and responsibilities: Receive incoming customer service calls in either Sweidsh OR Finnish, as well as German, speaking customers enquiries Process orders received via the telephone, fax, e-mail or internet Provide customer support to new and existing customer Use various internet sites to resolve delivery queries Promote the Company at events abroad and offer support to all areas of the businessTo be considered for the role, you must have the following skills and background: Fluency in Swedish OR Finnish, as well as German, both written and spoken Be able to demonstrate excellent Customer Service skills Have an excellent telephone manner Be able to work in a customer facing role Be able to work on their own initiative as well as part of a teamTo apply for this opportunity, please select Apply Now and email your CV to us immediately View full advert

Salary:	£17,500 per annum	Location:	Saint Neots	Date posted:	16-Mar-2010

Face to Face Client & Customer Service Representatives Immediate Openings for Face to Face Client & Customer Service RepresentativesThis year weve expanded across Yorkshire, Merseyside, and the North East. We work with one of the UKs leading telecommunications providers, charitable organizations and home renovation companies and they want us to continue to grow. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. Earnings are based entirely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you! View full advert

Salary:	£0 per annum	Location:	Liverpool	Date posted:	15-Mar-2010

Engineers Scheduler Engineer Schedulers required for immediate starts based in Chorlton!! You will be employed initially on a 3 month contract with a view to the position going permanent after this period You will be working as part of a team and managing the workloads for field based fabric maintenance engineers. You will be allocating specific jobs and re prioritising throughout the day, trying to ensure they work their area as efficiently as possible. You should have excellent organisational and communication skills, be able to keep one step ahead at all times and be able to build a rapport with engineers, customers and colleagues You should have experience of working within a similar coordinating/scheduling type role, ideally working with engineers or similar and have a strong, outgoing personality. Ritz Recruitment - Employment Agency View full advert

Salary:	£18,000 per annum	Location:	Manchester	Date posted:	15-Mar-2010

Service Controller Service Controller, Photocopy Service Controller, Enfield and Cheshunt, working a basic 40 hours per week, Monday to Friday and a salary of 16k - 18k per annum depending on experience, 20 days holiday per year plus Bank Holidays off and free parking. This is a fantastic opportunity for a Service Controller, Photocopy Service Controller.The main duties for the Service Controller, Photocopy Service Controller would involve the planning of Engineers daily calls, taking service calls from customers, logging on system and arranging service calls as well as booking stock in and out and keeping good inventory controls as well as some other administration tasks such as invoicing etc. A good understanding of mapping and the use of A-Z is however, vital for this role.The desired applicant must be a good communicator at all levels, polite and have excellent customer service skills. They must also be able to deal direct with engineers and be assertive. Also, a good level knowledge of PC skills is required and a good level of spoken and written English but we do give training for the successful candidate for this role of Service Controller, Photocopy Service Controller.We are a growing business and are looking to expand, so anyone joining the company will be part of our ongoing plans and future success.If you think you have the right skills for this role of Service Controller, Photocopy Service Controller please contact Nicole ASAP View full advert

Salary:	£18,000 per annum	Location:	Cheshunt, Waltham Cross	Date posted:	15-Mar-2010

Customer Service Representitive Our client is looking for a Customer Service Representative to support a busy centre. You will be the first point of contact to visitors and clients. Other duties will include, receiving and welcoming visitors in a courteous and professional manner. You will have to ensure that the reception area is kept tidy at all times. You must have a professional telephone manner and be able to communicate on all levels. All office admin to include filing, typing, faxing and photocopying. You must have excellent organisational skills as well as customer service.This is a permanent position, and the salary is View full advert

Salary:	£15,000 per annum	Location:	Slough	Date posted:	15-Mar-2010

Temporary Roles Interaction Recruitment are the UKs fasted growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR and Local Government sectors. As part of our continued growth we are currently recruiting for various temporary positions in and around the South Yorkshire area.We currently require candidates for fulltime and part-time positions in the following roles: Call centre both sales and customer service Various office based positions including reception, administration assistants, secretarial and legal secretaries. Catering staff, kitchen assistants, chefs and silver service waiting staff. Teaching Assistants, Level 2 and 3 and SEN experienced. Industrial, drivers and forklift truck drivers.Working with Interaction Recruitment you will benefit from: Competitive rates of pay. Your own personal recruitment consultant who can assist with your CV, market you to companies, assist you with interview techniques and support you during your employment Temp of the month scheme. Social Events. Comprehensive testing suite.You will be motivated, professional and able to provide suitable references.To apply for these roles please send an up to date CV or call Sarah Langan, Temporary Staffing Consultant. View full advert

Salary:	£0 per hour	Location:	Sheffield	Date posted:	15-Mar-2010

Spanish Customer Service Team Leader My Client is looking for a Spanish fluent speaking Customer Service Team Leader in Luton, Bedfordshire.Monitor KPI's and new procesees and procedures to improve certain areas within the businessManaging staff issuesAdministration DutiesYou will be first point of contact for any 2nd line customer service issues ( Complaint Handling )Provide support for overseas sales staffYou will must be able to:Speak Fluent Spanish as well as speaking fluent EnglishHave a solid supervisory work historyA proven Customer service backgroundExcellent MS office skills View full advert

Salary:	£20,000 per annum	Location:	Luton	Date posted:	15-Mar-2010

Sales Operations Manager This is a permanent position working for an international blue chip Consumer Electronics company.JOB DESCRIPTIONKey objectives? Manage reorganisation of department ? Quickly identify areas requiring support and write proposal, agree and execute (frequency tba)? Gain clear understanding of SCM and required associated KPI including but not restricted to SCI Capability/ Order Fill Rate/ Order Management Lead time? Work with division heads to ensure that product sales/supply plans are met in a timely manner? Work with Credit Manager and AR Financial Project Manager to integrate sales order into receivables workflows into a seamless processMain responsibilities? Managing team of 24 sales administrators and order processors? Sales analysis, reporting, and KPI management? Training and development of the team? Reverse logistics management? Stock/Logistics Management (third party warehousing)? Working in conjunction with sales/supply chain teams reviewing forecast/demand, ensuring efficient execution of supply plans? Process review, creation and enhancement? Understanding multiple channel/customer and global business strategies ? Regular direct interaction with key retail customers to discuss forecasting, promotional activity, supply issues whilst encouraging process developmentsPERSON SPECIFICATIONEssential skills requiredSAP ExcelCustomer service background within manufacturing or large distribution companyHas at least 2 years experience of over all management of a large team of 15+ Experience of call centre environment; used to managing/processing orders and stockUsed to working to deadlines, targets and KPIEssential Soft skillsNeeds a challenge; thrives on resultsMust have can do attitudeWilling to accept change; enjoys thinking about situations and working with others to create solutionsFlexible attitude; will delegate responsibility as appropriateGood with customers; internal and externalUsed to managing a large team; able to create team player environmentUsed to working with other departments on joint projectsIsnt precious about position; happy to join in and do the job View full advert

Salary:	£60,000 per annum	Location:	Chertsey	Date posted:	15-Mar-2010

Turkish Speaking Compliance Agent Organisation DescriptionOur client, works with Business Process Outsourcing, or BPO, which means their customers hand over part of their operations to them.Their centres provide customer service for Internet and media companies. The focus is on customer service and customer care, management of user-generated online content, and prevention of fraud and abuse.Job DescriptionThis is a key role within the Company as you will not only be dealing with Customers via the telephone and email, you will also be establishing relationships and liaising with various teams within the Company. You must be able to demonstrate a passion and enthusiasm to meet and excel Customer expectations and continuously go the "extra mile" We are looking for individuals who: Are committed to improving levels of customer service Thrive on working in a team environment Have good analytical approaches to problem solving Are flexible to differing shifts Have the ability to work in a Multicultural environment FluentinTurkish as well as 100% fluency in EnglishBoth languages need to be written and spoken fluently as tests will be carried out to ascertain your fluency.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£13,500 per annum	Location:	171 2nd Street, San Francisco	Date posted:	15-Mar-2010

Norwegian Speaking Compliance Agent Organisation DescriptionOur client, works with Business Process Outsourcing, or BPO, which means their customers hand over part of their operations to them.Their centres provide customer service for Internet and media companies. The focus is on customer service and customer care, management of user-generated online content, and prevention of fraud and abuse.Job DescriptionThis is a key role within the Company as you will not only be dealing with Customers via the telephone and email, you will also be establishing relationships and liaising with various teams within the Company. You must be able to demonstrate a passion and enthusiasm to meet and excel Customer expectations and continuously go the "extra mile" We are looking for individuals who: Are committed to improving levels of customer service Thrive on working in a team environment Have good analytical approaches to problem solving Are flexible to differing shifts Have the ability to work in a Multicultural environment Have fluency inNorwegian as well as 100% fluency in EnglishBoth languages need to be written and spoken fluently as tests will be carried out to ascertain your fluency.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£13,500 per annum	Location:	171 2nd Street, San Francisco	Date posted:	15-Mar-2010

Portuguese speaking Compliance Agent Organisation DescriptionOur client, works with Business Process Outsourcing, or BPO, which means their customers hand over part of their operations to them.Their centres provide customer service for Internet and media companies. The focus is on customer service and customer care, management of user-generated online content, and prevention of fraud and abuse.Job DescriptionThis is a key role within the Company as you will not only be dealing with Customers via the telephone and email, you will also be establishing relationships and liaising with various teams within the Company. You must be able to demonstrate a passion and enthusiasm to meet and excel Customer expectations and continuously go the "extra mile" We are looking for individuals who: Are committed to improving levels of customer service Thrive on working in a team environment Have good analytical approaches to problem solving Are flexible to differing shifts Have the ability to work in a Multicultural environment Fluent in Portugueseas well as 100% fluency in EnglishBoth languages need to be written and spoken fluently as tests will be carried out to ascertain your fluency.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£13,500 per annum	Location:	171 2nd Street, San Francisco	Date posted:	15-Mar-2010

Spanish & French Speaking Compliance Agent Organisation DescriptionOur client, works with Business Process Outsourcing, or BPO, which means their customers hand over part of their operations to them.Their centres provide customer service for Internet and media companies. The focus is on customer service and customer care, management of user-generated online content, and prevention of fraud and abuse.Job DescriptionThis is a key role within the Company as you will not only be dealing with Customers via the telephone and email, you will also be establishing relationships and liaising with various teams within the Company. You must be able to demonstrate a passion and enthusiasm to meet and excel Customer expectations and continuously go the "extra mile" We are looking for individuals who: Are committed to improving levels of customer service Thrive on working in a team environment Have good analytical approaches to problem solving Are flexible to differing shifts Have the ability to work in a Multicultural environment Have fluency inSpanish & French as well as 100% fluency in EnglishBoth languages need to be written and spoken fluently as tests will be carried out to ascertain your fluency.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£13,500 per annum	Location:	171 2nd Street, San Francisco	Date posted:	15-Mar-2010

Finnish Speaking Compliance Agent Organisation DescriptionOur client, works with Business Process Outsourcing, or BPO, which means their customers hand over part of their operations to them.Their centres provide customer service for Internet and media companies. The focus is on customer service and customer care, management of user-generated online content, and prevention of fraud and abuse.Job DescriptionThis is a key role within the Company as you will not only be dealing with Customers via the telephone and email, you will also be establishing relationships and liaising with various teams within the Company. You must be able to demonstrate a passion and enthusiasm to meet and excel Customer expectations and continuously go the "extra mile" We are looking for individuals who: Are committed to improving levels of customer service Thrive on working in a team environment Have good analytical approaches to problem solving Are flexible to differing shifts Have the ability to work in a Multicultural environment Have fluency inFinnish as well as 100% fluency in EnglishBoth languages need to be written and spoken fluently as tests will be carried out to ascertain your fluencyReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£13,500 per annum	Location:	171 2nd Street, San Francisco	Date posted:	15-Mar-2010

Banking Advisor - Winchester Organisation DescriptionHBOS is one of the UKs largest financial organisations with 33 of the biggest names in banking & finance coming under its umbrella. Between them these companies offer a wide range of competitive products to their customers.HBOS feel their success has been based on a set of CORE values which they feel set them apart from their competitors, these include: being open & honest, promoting a non-hierarchical culture, remaining results-driven through their Sales & their focus on consistently delivering a high quality customer service.Your benefits will include:* 22 days holiday (increasing to 30 dependant on length of employment)* Preferential Banking terms, including Personal loans, Mortgages & Insurance* Share Options* Money Purchase Pension* Life Assurance* Employee Reward Schemes* Flexible benefits Buying optionsJob DescriptionWorking in the banking hall of your branch, youll talk to customers about our products and services and help them find the right one for their needs. Its all about finding a balance between delivering the highest standards of customer service while also looking for opportunities to sell products to help the branch meet its sales targets.As you will be one of the first people customers talk to about their needs, you will play a key role in referring them to the specialists we have in each of our branches. For example, someone might want to find out about our mortgages, so youd then organise for them to see one of our mortgage advisers. Youll also need to keep an eye on what our competitors are offering so that you can highlight the benefits of our own products in comparisonPerson SpecificationYoull need to be friendly, helpful and able to put customers at ease so that they feel confident about your recommendations. The ability to spot a sales opportunity (and have the confidence to act on it) will be key, especially as you will have goals to achieve both personally and as part of the branch team. With that last point in mind youll also need to be a good team player whos motivated, by having targets to meet.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£16,388 per annum	Location:	Winchester	Date posted:	15-Mar-2010

Client & Customer Service Advisor - Immediate Start CUSTOMER SERVICECLIENT REPRESENTATIVE- IMMEDIATE STARTAbout Us:We are a marketing firm based in Leicester. Our clients rely on us as the ultimate compliment to their media based marketing campaigns. Weve recently developed a new member of our management team and will be diversifying our portfolio and looking to double in size over the next few months. Openings are available involving: marketing, sales, public relations, customer service, and business development.Our Openings:As acustomer serviceclient representative, you will begin by helping our clients gain new, profitable customers by taking the time to meet with them in person B2B & B2C. You will be involved in marketing campaigns where youll be introducing our clients products and services to the general public. Previous marketing and sales experience is not required because our clients run educational workshops and provide relevant training materials. Once youre able to successfully produce results for our clients, you will become more involved in other aspects of our marketing campaigns.Requirements/ Recommendations:All applicants must be at least 18 years of age and eligible to work in the UK. We are looking for candidates with strong communication skills, who enjoy interacting with people, and can contribute in a team environment. Hours and pay vary based on campaign and responsibility and will be covered during the interview process, but since earnings are based entirely on results, we are looking for candidates with a solid work ethic and desire to succeed.~ TO APPLY ~Please send a copy of your CV and a covering letter with your availability and objective to Joanne for consideration. We will contact eligible candidates as soon as possible to arrange interviews. If your initial interview is a success, you will be invited to spend a full day in the field with an experienced member of our team before we reach a final decision. Since this is still part of the interview process, you will not be entitled to compensation. View full advert

Salary:	£0 per annum	Location:	Leicester	Date posted:	15-Mar-2010

Collections Team My client are a well known collections organisation based in the heart of Leeds.THE ROLEWorking as part of their successful collections team, you will be responsible for the recovery of debt by contacting customers, asking questions to understand their circumstances and negotiating final settlement of their debt or arranging an appropriate repayment schedule. THE PERSONYou will have a positive attitude and a real winner's mindset; You will be a focused, target-driven individual with excellent communication and negotiating skills and you will be able to anticipate customers' needs and resolve sensitive financial problems fairly and professionally. You will have a common sense approach, a strong work ethic and a desire to learn.HOURS flex over 3-5 days Saturdays are mandatory!Part time trainingMonday - Thursday 4:00pm - 8:00pmFriday 4:00pm - 7:00pmSaturday 8-2pmThe hours are flexible, and can be a min of 15 hours per week and max of 25 hours per week.Please contact Laura Finlay on or email your CV to Req104826/AGY View full advert

Salary:	£9,200 per annum	Location:	Leeds	Date posted:	15-Mar-2010

Customer Service And Sales Advisor Organisation DescriptionAn exciting opportunity has arisen within one of the UKs leading financial organisations. Based in a state of the art contact centre in Belfast, successful candidates will be using their exceptional customer service skills to provide quality products and services to valued Lloyds Banking Group customers. Excellent prospects and the opportunity to develop your skills are available to those who wish to pursue a career in banking. You will be rewarded for your commitment and drive with an excellent benefits package.Job DescriptionKey responsibilities and duties: To be the primary point of contact for customers, delivering a high-quality effective telephone banking service. Investigating and understanding customer requirements in order to effectively identify and promote alternative and more complex products where applicable. Handle, from start to finish, enquirys from customers concerning existing and new accounts. To progress cases as appropriate via verbal communication with other internal parts of the Bank. Resolve customer complaints escalating where necessary. Maintain awareness of service levels and deliver consistently to service standards. To accurately and efficiently administer all relevant paperwork and post call wrap up. To consistently achieve productivity targets. Contribute/assist in championing the need for continuous improvement. To be an active team member taking on additional responsibilities where appropriate in order to support others and promote excellent customer service. To effectively identify and progress sales opportunities related to customer needs Your 35 hour week will predominantly be from Monday to Friday on a shift pattern between 8am - 8pm and will also invole some weekend working.Person SpecificationCompetencies required:You must have: Confident telephone manner Basic keyboard skills Ability to communicate in a clear and concise mannerAnd: Excellent customer service skills Experience in a sales environment Self motivation and a desire to succeed Attention to detail Be able to adapt to change and uncertainty Team work Ability to meet and be driven by targetsReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£22,200 per annum	Location:	Belfast	Date posted:	15-Mar-2010

Telesales Executive Organisation DescriptionA leading vehicle supplier with offices in Avonmouth are currently looking for a telesales excutive to join their team.Job DescriptionThe key duties of the role will include:- Contacting customers who have come in to the office to make enquiries- Calling customers who have made enquiries through the website- Following up information that has been sent out- Assisting the sales team on a day to day basis- Working towards Sales targets & KPIsPerson SpecificationThe successful candidate will have previous telesales experience and be confident in this type of role. You should have excellent customer service skills and able to communicate effectively at all levels.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£20,000 per annum	Location:	Avonmouth, Bristol	Date posted:	15-Mar-2010

Customer Service Openings for Immediate Start IMMEDIATE OPENINGS IN BRISTOL FOR FACE TO FACE CLIENT & CUSTOMER SERVICEREPRESENTATIVES:All Customer Focused Experience Considered - Full Product Training Available!Last year we expanded across Yorkshire, Merseyside, and the North East and have just opened our newest office in Bristol. We work with a varied portfolio of clients and they want us to continue to grow in 2010. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. A strong work ethic is recommended since earnings are based entirely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you!(THIS OPENING IS NOT BASED IN A CALL CENTRE, WE PROMOTE FOR OUR CLIENTS TO THE PUBLIC FACE TO FACE) View full advert

Salary:	£0 per annum	Location:	Bristol	Date posted:	14-Mar-2010

Call Centre Operative Organisation DescriptionFantastic opportunity to work within a secure sector as a Call Centre OperativeAre you looking for a new challenge in the Warwickshire area?Do you have previous customer service and sales experience? Do you have a confident telephone manner?Our rapidly expanding business in the heart of Warwickshire is looking to recruit a number of Call Centre Operatives. Job DescriptionReporting to the team leader, you must be able to work accurately and follow internal processes and procedures. As a Call Centre Operative in the New Notifications department, you will be expected to take initial customer notifications according to internal procedures and complete accompanying electronic documentation in internal software system. You will be required to work quickly and accurately, using the internal systems in order to answer customer queries and to carry out administration of the notification process. In this role, you will work as part of a team to ensure a set conversion rate for referrals is achieved. A soft-sale sales technique is necessary for this role. Person SpecificationApplicants will ideally have:- Proven soft-sales and up selling experience- Customer service experience including both verbal and written correspondence- An empathetic approach to their work - Good IT skills, including experience of MS Word, Excel and Outlook.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£15,000 per annum	Location:	Warwick	Date posted:	14-Mar-2010

Customer Services Advisor Organisation DescriptionThis is a large organisation looking for the right person to join their team on a contract basis.The contract will be up until July 2010, however this may be extended to cover for an existing permanent employee. You must be available immediately and be able to work in Slough.Job DescriptionMain job objectivesTo ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly, efficiently, in a professional manner and in line with clients internal procedures.To ensure that any Key Performance Indicators (KPI), as specified by client are met.To ensure that administrative tasks are completed in relation to the work conducted for client, as specified by the Team Leader and or line managers.To adhere to company policies and procedures.Team ObjectivesTo ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly, efficiently, in a professional manner and in line with clients internal procedures.To ensure that any Key Performance Indicators (KPI), as specified by client are met.To deliver this service to client within the agreed financial parameters and budgets.To provide Project Management and HR Support to the team members, project and contacts at client wherever necessary.Duties/ResponsibilitiesAccepting high volumes of telephone calls and emails from customers and dealing with them in a polite and friendly way.To assess the nature of incoming calls and emails and respond in an appropriate manner offering advice in accordance with current policy.To accurately record all essential information in the customer management system. To refer customers to the Regional Customer Relations Managerwhen the enquiry requires further investigation.Resolve cases through initial contact.Resolve a large volume if cases per day through simple intervention.During quieter periods of telephone traffic to make outgoing calls to customers as required.Make outbound calls to dealers as required.To remain flexible and react to changing volume demands of incoming telephone traffic.Person SpecificationKnowledge/ExperienceCall centre experience requiredCustomer Services experience requiredExperience of using IT systems within an office environment preferredKnowledge of the automotive industry an advantageSkillsBasic IT skills requiredExcellent telephone manner requiredExcellent verbal and written communication skills requiredAudio-typing skills requiredGood interpersonal skills requiredBehavioursShould be well presented with a friendly and welcoming dispositionBehave in a fair, reasonable and respectful manner towards all team-workers, colleagues and management staff as well as customers, clients and respondentsShould conduct themselves in an appropriate manner at all times and know the importance of the confidentiality that some tasks may involve.Demonstrate a willingness to learn new skills.Flexible, proactive & innovative approach to work in order to meet companys needsHelp maintain a clean, safe and healthy working environment. Ensuring that every effort is made to prevent personal injury to yourself and others.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Slough	Date posted:	12-Mar-2010

Customer Service Assistant/ New Customer Acquisition CLIENT AND CUSTOMER SERVICE OPENINGS - CUSTOMER SERVICE ASSISTANTS/ NEW CUSTOMER ACQUISITION!Pace Direct is a marketing firm in Sheffield working with clients in customer service industries throughout Yorkshire. We help them deliver their message to their customers at a fraction of the cost of the mass media. Our goals include diversifying our client portfolio and expanding throughout the UKand Europe in 2010.In order to keep up with high demand for our services, we're looking for people with experience working with customers to help represent our clients. We provide full product training to ensure you develop confidence in their new role and are able to use your current strengths and skills.YOU WILL BE INVOLVED IN ALL ASPECTS OF: Promotional Marketing / Face to Face Customer Service Individual Sales/ Account Management CampaignandClient CoordinationAdvancement opportunities are available for top performers and will be based on results, responsibility and professionalism, not seniority! We will be looking to develop team leaders and campaign managers over the next few months and we always promote from within. If you thrive in a performance driven environment and are looking for a new chanllenge, we'd love to hear from you!APPLICATIONS:Applicants must be over 18 years of age, available for full time hours,and should be dressed smart with confident communication skills since we meet directly with our clients' customers face to face. We also recommend a strong desire to succeed and a solid work ethic since earnings and advancement are based entirely upon results. We may invite you to spend a full day in the field with an experienced representative to gain a better understanding of the responsibilities involved. Participants will not be entitled to compensation as this is part of the interview process.Interested applicants should send their CV for immediate consideration. View full advert

Salary:	£0 per annum	Location:		Date posted:	12-Mar-2010

Customer Services Advisor Organisation DescriptionThis is a large organisation looking for the right person to join their team on a contract basis.The contract will be up until July 2010, however this may be extended to cover for an existing permanent employee. You must be available immediately and be able to work in Slough.Job DescriptionMain job objectivesTo ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly, efficiently, in a professional manner and in line with clients internal procedures.To ensure that any Key Performance Indicators (KPI), as specified by client are met.To ensure that administrative tasks are completed in relation to the work conducted for client, as specified by the Team Leader and or line managers.To adhere to company policies and procedures.Team ObjectivesTo ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly, efficiently, in a professional manner and in line with clients internal procedures.To ensure that any Key Performance Indicators (KPI), as specified by client are met.To deliver this service to client within the agreed financial parameters and budgets.To provide Project Management and HR Support to the team members, project and contacts at client wherever necessary.Duties/ResponsibilitiesAccepting high volumes of telephone calls and emails from customers and dealing with them in a polite and friendly way.To assess the nature of incoming calls and emails and respond in an appropriate manner offering advice in accordance with current policy.To accurately record all essential information in the customer management system. To refer customers to the Regional Customer Relations Managerwhen the enquiry requires further investigation.Resolve cases through initial contact.Resolve a large volume if cases per day through simple intervention.During quieter periods of telephone traffic to make outgoing calls to customers as required.Make outbound calls to dealers as required.To remain flexible and react to changing volume demands of incoming telephone traffic.Person SpecificationKnowledge/ExperienceCall centre experience requiredCustomer Services experience requiredExperience of using IT systems within an office environment preferredKnowledge of the automotive industry an advantageSkillsBasic IT skills requiredExcellent telephone manner requiredExcellent verbal and written communication skills requiredAudio-typing skills requiredGood interpersonal skills requiredBehavioursShould be well presented with a friendly and welcoming dispositionBehave in a fair, reasonable and respectful manner towards all team-workers, colleagues and management staff as well as customers, clients and respondentsShould conduct themselves in an appropriate manner at all times and know the importance of the confidentiality that some tasks may involve.Demonstrate a willingness to learn new skills.Flexible, proactive & innovative approach to work in order to meet companys needsHelp maintain a clean, safe and healthy working environment. Ensuring that every effort is made to prevent personal injury to yourself and others.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Slough	Date posted:	12-Mar-2010

LIBRARY WARDENS Job DescriptionOur client urgently requires Library Wardens to cover various shift patterns over a 10 week period. To provide basis user support in the Library and Computing Centre during non-core opening hours, by maintaining security to the building, controlling access, undertaking regular patrols and facilitating adequate compliance to health and safety regulations. To undertake routine opening and closed own procedures. To complete all essential documentation and submit reports using supplied forms as required. To undertake any other duty pertinent to the grade of the post that might be requested at any time.You must have a flexible approach and be able to work on own initiative as well as within a team.The hours of work are Monday to Sunday (24/7)- Example - 24:00 - 08:00/ 08:00 - 16:00/ 16:00 - 24:0024:00 - 09:30/ 21:00 - 24:00/06:00 - 10.30Car parking facilities provided. Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7.53 per hour	Location:	Huddersfield	Date posted:	12-Mar-2010

Emergency services telephonist Job DescriptionOur client is a message handling organisation that work with both the public and private sector and they are seeking 2/3 candidates to work with their organisation covering weekend shifts. You will be expected to work set shifts that operate anytime on these two days. You willhandle large volumes ofcalls and follow pre scripted formats ensuring compliancy is maintained at all points.Excellent customer services skills required as well as proven telephone skills and a good typing speed.You will need to be 100% reliable and be able to work the set shifts each weekend.Lovely organisation, car parking onsite is available.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7 per hour	Location:	Hellesdon, Norwich	Date posted:	12-Mar-2010

Online Customer Support Executive **18k Bromley**hours - 8.45 - 5 / 9 - 5.15PurposeTo build and maintain excellent working relationships with new and existing clients with the aim of increasing and maintaining use of the online system in accordance with business targets whilst providing a consistently high level of service.KEY RESPONSIBILITIES:Act as primary contact for the online system and be the primary inbound and outbound telephone contact for clients Promote the benefits of the on-line system and provide guidance to clients on its use Champion excellent customer service, taking ownership of on-line process and continually reviewing for efficiency improvements Understand external/internal client needs and work with team to meet these needs Pro-actively sellcompany's residential on-line policies Develop successful client relationships through regular and effective communication Establish contact with potential new customers and existing clients to encourage and improve usage and gain their feed back on the service provided and any new products. Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met Identify and handle exception items and participate in the resolution of problems/issues Update, maintain and prioritise a database of current and potential prospects in order that all potential business is identified Produce daily, monthly, yearly management reports for both internal and external customers Accompany Account Managers to meetings and presentations and become involved in promotional activities where necessary Act as a point of contact for corporate accounts and present externally, as required by manager. Answer all telephone enquiries and send marketing material when required Assist in mail / email campaigns and convert potential business Undertakes other reasonable duties as assigned by line manager Continual development of industry / marketplace knowledgePERSONAL QUALITIES Excellent communication skills with the ability to liaise at all levels Ability to organise own time and prioritise workload to tight deadlines whilst still maintaining a high attention to detail Ability to focus on specific targets and demonstrate target achievement Ability to seek out new opportunities and develop through to fruition Willingly provides help and support for others Understands the clients business and develops a partnership approach to problem resolution Remains positive despite difficulty, disappointment and when under pressure Builds rapport with colleagues, contributing to the effectiveness of the team Is open to change and demonstrates flexibility Can express facts/ideas clearly in writing Demonstrates a can do attitude Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learnABOUTYOUYou will be professional and confident and be able to demonstrate a proven track record within a busy, fast paced, customer focused environment.As a champion of customer service, you will possess a flair for rapport building with clients and understand the importance of continually having to exceed customer expectations. As well as being a clear and confident communicator, you will possess exceptional organisational skills and administrative skills, be flexible and adaptable and an excellent team player. You will have a pro-active approach to your work and be ready to rise to new challenges. A good working knowledge of Microsoft Office Suite is also essential in this role.You must be committed to achieving results of a high quality and be confident and adaptable in a rapidly changing environment.Above all, to be successful in this role you will show determination, enthusiasm and a positive working attitude come what may. For this you will be rewarded with the opportunity for a successful career within an expanding global company. View full advert

Salary:	£19,000 per annum	Location:	Bromley	Date posted:	12-Mar-2010

- **18k Bromley **hours - 8.45 - 5 / 9 - 5.15PurposeTo build and maintain excellent working relationships with new and existing clients with the aim of increasing and maintaining use of the online system in accordance with business targets whilst providing a consistently high level of service.KEY RESPONSIBILITIES:?Act as primary contact for the online system and be the primary inbound and outbound telephone contact for clients? Promote the benefits of the on-line system and provide guidance to clients on its use? Champion excellent customer service, taking ownership of on-line process and continually reviewing for efficiency improvements? Understand external/internal client needs and work with team to meet these needs? Pro-actively sell company's residential on-line policies ? Develop successful client relationships through regular and effective communication ? Establish contact with potential new customers and existing clients to encourage and improve usage and gain their feed back on the service provided and any new products. ? Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met? Identify and handle exception items and participate in the resolution of problems/issues? Update, maintain and prioritise a database of current and potential prospects in order that all potential business is identified? Produce daily, monthly, yearly management reports for both internal and external customers ? Accompany Account Managers to meetings and presentations and become involved in promotional activities where necessary ? Act as a point of contact for corporate accounts and present externally, as required by manager. ? Answer all telephone enquiries and send marketing material when required? Assist in mail / email campaigns and convert potential business? Undertakes other reasonable duties as assigned by line manager? Continual development of industry / marketplace knowledgePERSONAL QUALITIES Excellent communication skills with the ability to liaise at all levels? Ability to organise own time and prioritise workload to tight deadlines whilst still maintaining a high attention to detail? Ability to focus on specific targets and demonstrate target achievement? Ability to seek out new opportunities and develop through to fruition? Willingly provides help and support for others? Understands the clients business and develops a partnership approach to problem resolution? Remains positive despite difficulty, disappointment and when under pressure? Builds rapport with colleagues, contributing to the effectiveness of the team? Is open to change and demonstrates flexibility ? Can express facts/ideas clearly in writing? Demonstrates a ?can do? attitude? Is aware of personal development needs and raises issues with manager to help improve effectiveness. Takes on board comments about development needs and is always willing to learnABOUT YOUYou will be professional and confident and be able to demonstrate a proven track record within a busy, fast paced, customer focused environment.As a champion of customer service, you will possess a flair for rapport building with clients and understand the importance of continually having to exceed customer expectations. As well as being a clear and confident communicator, you will possess exceptional organisational skills and administrative skills, be flexible and adaptable and an excellent team player. You will have a pro-active approach to your work and be ready to rise to new challenges. A good working knowledge of Microsoft Office Suite is also essential in this role.You must be committed to achieving results of a high quality and be confident and adaptable in a rapidly changing environment.Above all, to be successful in this role you will show determination, enthusiasm and a positive working attitude come what may. For this you will be rewarded with the opportunity for a successful career within an expanding global company.Req105001/AGY View full advert

Salary:	£0 per annum	Location:	Unit G6 Powerhub Business Centre, Maidstone	Date posted:	12-Mar-2010

Meter Reader (living in Slough/Windsor) Job DescriptionYOU MUST BE A DRIVER, WITH A CLEAN LICENCELIVING IN THE SLOUGH OR WINDSOR AREAAVAILABLE FROM 1.4.2010 UNTIL JUNE 2010 AND WILLING TO COMMITYOU MUST BE ABLE TO BE FULLY CRB CLEAREDWhat is the purpose of this role?To read both domestic and commercial meters. You will have the ability to ensure that tight schedules are met in order that the department achieves itstarget and obtains all the relevant details for billing.What makes this role unique?This is an exiting opportunity to join a large team of Meter Readers obtaining meter reads from both domestic and commercial customers. You will be provided with a van and will be able to manage your own workload. Regular contact with customers in the field along with other teams within the Company means that excellent communication skills and a desire to provide quality customer service is essentialWhat will this role involve?Taking meter readings using a hand held terminal and downloading the information at the end of the day. You will need to have the ability to ensure that tight schedules are met in order that the department achieves itstargets and obtains all the relevant details for billing. There will be an element of lone working and manual handling.What are we looking for?Highly self-motivated people, able to take on responsibility and work for long periods without supervision. You should have proven planning and prioritising skills and an enthusiastic approach to your work. You will require a mature approach, logical problem solving skills and be able to remain calm and efficient when under pressure. You will need to be flexible with your work. Ideally, you will have experience of working within a field environment, good local knowledge of the area, and some technical understanding, although these are not essential, as training will be provided.Hours: 36 hours per week in total. 4 days between Mon and Friday and EVERY Saturday 9am to 4.30pmReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7 per hour	Location:	Windsor	Date posted:	12-Mar-2010

Customer Services Advisor Organisation DescriptionThis is a large organisation looking for the right person to join their team on a contract basis.The contract will be up until July 2010, however this may be extended to cover for an existing permanent employee. You must be available immediately and be able to work in Slough.Job DescriptionMain job objectivesTo ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly, efficiently, in a professional manner and in line with clients internal procedures.To ensure that any Key Performance Indicators (KPI), as specified by client are met.To ensure that administrative tasks are completed in relation to the work conducted for client, as specified by the Team Leader and or line managers.To adhere to company policies and procedures.Team ObjectivesTo ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly, efficiently, in a professional manner and in line with clients internal procedures.To ensure that any Key Performance Indicators (KPI), as specified by client are met.To deliver this service to client within the agreed financial parameters and budgets.To provide Project Management and HR Support to the team members, project and contacts at client wherever necessary.Duties/ResponsibilitiesAccepting high volumes of telephone calls and emails from customers and dealing with them in a polite and friendly way.To assess the nature of incoming calls and emails and respond in an appropriate manner offering advice in accordance with current policy.To accurately record all essential information in the customer management system. To refer customers to the Regional Customer Relations Managerwhen the enquiry requires further investigation.Resolve cases through initial contact.Resolve a large volume if cases per day through simple intervention.During quieter periods of telephone traffic to make outgoing calls to customers as required.Make outbound calls to dealers as required.To remain flexible and react to changing volume demands of incoming telephone traffic.Person SpecificationKnowledge/ExperienceCall centre experience requiredCustomer Services experience requiredExperience of using IT systems within an office environment preferredKnowledge of the automotive industry an advantageSkillsBasic IT skills requiredExcellent telephone manner requiredExcellent verbal and written communication skills requiredAudio-typing skills requiredGood interpersonal skills requiredBehavioursShould be well presented with a friendly and welcoming dispositionBehave in a fair, reasonable and respectful manner towards all team-workers, colleagues and management staff as well as customers, clients and respondentsShould conduct themselves in an appropriate manner at all times and know the importance of the confidentiality that some tasks may involve.Demonstrate a willingness to learn new skills.Flexible, proactive & innovative approach to work in order to meet companys needsHelp maintain a clean, safe and healthy working environment. Ensuring that every effort is made to prevent personal injury to yourself and others.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Slough	Date posted:	12-Mar-2010

Telesales Supervisor Overall responsibility Primarily, the role requires an experienced Supervisor/Team Leader to mentor, motivate and monitor the telesales team to reach performance targets. Part of this role will also include management of a personal set of accounts, mainly targeting new business and identifying target and drift accounts.Sales:To organise and supervise outbound telesales operation To set sales targets and incentives along with directors and communicate to allTo monitor daily achievement of targets working closely with the team to help them achieve To monitor individuals performance, analyse telephone statistics, report findings to senior management, on a weekly basis and discuss performance with relevant members of staffTo ensure the team are making the recommended / targeted number of calls per day, hour if necessary To ensure proper company procedures for sales, making calls, recording information etc, are adhered to at all timesTo collate information on sales, call cycles, target accounts and discuss with individuals daily where appropriateTo provide assistance in management of individuals customer database identifying accounts that need targeted with suggestions on ways to improve sales in these accounts To routinely organise adhoc telesales activity and analyze results To recognise opportunities and have the ability to train individuals to deal with objectionsTo organise and conduct daily / weekly sales meetingsTo provide induction and ongoing training on a personal and team level To train, encourage and develop new members of staff, ensuring the full appropriateTraining programme is carried outTo manage a database of drift accounts personallyTo be resourceful in finding new sales leads and manage ongoingPersonnel:To assist with recruitment of new members of staffTo teach members of staff how to deal with customers appropriately using correct telephone mannerEssentialsPC Microsoft Office and Internet literateExcellent written and verbal communication skills and tenacity and ability to speak to individuals on all levels.Fantastic organisational skills with a keen eye to detailAbility to work individually or part of a team.Honest and reliable.At least 1 years cold calling experienceDrive, ambition and self motivation.The CandidateThe candidate must have experience of supervising or leading a telesales teamThe candidate would ideally have cold calling and retention experience gained in a fast paced environment. Strong sales, negotiation and customer service skills must, with ability to see beyond problems to gain solutions.The Individual must be highly motivated and must be able to keep a positive attitude toward working with difficult and frustrating solutions. View full advert

Salary:	£22,000 per annum	Location:	Redhill	Date posted:	12-Mar-2010

LETTINGS NEGOTIATOR Lettings Negotiator required to join our successful, growing lettings agency. You will join a small, committed, hard working team and your primary objective, against which you will be constantly judged, will be to let properties. You will do this by: 1. responding to tenant enquiries received by phone and email. 2. maintaining a database of waiting tenants. 3. attending viewings with potential tenants. 4. following up people have viewed. 5. negotiating deals between landlord and tenant. The ideal candidate for this role will: 1. be naturally enthusiastic, energetic, articulate. 2. approach life with a can do attitude, and enjoy making your own luck. 3. be friendly, outgoing, and able to adapt quickly to different types of people. 4. be commercially aware, able to listen, influence, and persuade. 5. be impeccably presented and unfailingly polite. Applicants should also note: 1. Results matter. You will be under significant pressure to perform consistently, and will be the type of person that thrives on this. 2. Although your total weekly hours should not exceed 40, you will need to work every Saturday (in exchange for a day off in the week) and also work until 7pm some weekdays. 3. You will support the rest of the team and the business, as required. 4. Experience of lettings or estate agency is not essential, or necessarily beneficial. Experience of working hard in a customer facing environment to achieve results certainly is. You MUST have a full clean driving license and will drive a company car. You will be expected to commute to Northampton for initial training. During this period your working day will inevitably be longer than usual. View full advert

Salary:	£16,000 per annum	Location:	Rugby	Date posted:	12-Mar-2010

Face to Face Client & Customer Service Representatives Wanted Immediate Openings for Face to Face Client & Customer Service Representatives:This year weve expanded across Yorkshire, Merseyside, and the North East. We work with one of the UKs leading telecommunications providers, charitable organizations and home renovation companies and they want us to continue to grow. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. Earnings are based entirely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you! View full advert

Salary:	£0 per annum	Location:	Newcastle Upon Tyne	Date posted:	12-Mar-2010

Face to Face Client & Customer Service Representatives Immediate Openings for Face to Face Client & Customer Service RepresentativesThis year weve expanded across Yorkshire, Merseyside, and the North East. We work with one of the UKs leading telecommunications providers, charitable organizations and home renovation companies and they want us to continue to grow. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. Earnings are based entirely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you! View full advert

Salary:	£0 per annum	Location:	Liverpool	Date posted:	12-Mar-2010

New Customer Service Openings in 2010! Immediate Start! Immediate Openings for Face to Face Client & Customer Service RepresentativesAll Customer Focused Experience Considered - Full Product Training Available!Last year we expanded across Yorkshire, Merseyside, and the North East. We work with a varied portfolio of clients and they want us to continue to grow in 2010. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. A strong work ethic is recommended since earnings are based entirely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you!(THIS OPENING IS NOT BASED IN A CALL CENTRE, WE PROMOTE FOR OUR CLIENTS TO THE PUBLIC FACE TO FACE) View full advert

Salary:	£0 per annum	Location:	Liverpool	Date posted:	12-Mar-2010

Customer Experience Analyst Our client is currently seeking to recruit a Customer Experience Analyst to cover a three month contract. The successful individual will be responsible for ensuring key performance objectives are met through accurate resource allocation, along with identify and analyse key results and trends, driving constant performance improvements, with measuring results against business plan and addressing issues arise with the service delivery. Part of the role will also include analysis of historical contact volumes, modeling of future volumes and development of contact centre volumes forecast for first six months of contract Essential Skills & Requirements: Experience of analysis and forecasting within a large customer service environment and/or a multi channel contact centre Ability to develop and utilise statistical information to improve service including performance monitoring of service targets. Previous experience of conducting briefing and de-briefing sessions with resourcing staff A passion for the highest level customer service Able to deliver results whilst working under pressure Advanced MS Excel skills (ie SQL & Pivot Tables), plus knowledge of systems such as Business Objects Strong analytical background, with high numeracy skills Knowledge of root-cause analysis Strong planning, co-ordination and organisation skills Previous customer satisfaction survey analysis. Excellent communications skills, with the ability to build strong business relationships Strategic thinker, with strong integrity Desirable Skills & Requirements: Fluent in a second language - Spanish, Italian or French Experience of working with outsourced service partners Degree educated Additional Information: Working within a successful well established organization, with ongoing plans for growth across the business Initially three month contract Available for an immediate start Full time working hours, Monday to Friday Electronic timesheet process for minimum admin Full contractual support At abrs we are committed to being an inclusive organisation that provides equality of opportunity to all in terms of employment, recruitment and the service we provide to our customers. As part of our monitoring process we would be grateful if you could complete an optional equality and diversity form on the abrs website about-equalityanddiversity.asp. All information provided will be kept confidential and only used to provide an overall profile analysis for abrs. View full advert

Salary:	£100 per day	Location:	Luton	Date posted:	12-Mar-2010

Senior Reporting Analyst / MI Manager Fixed Term The RoleAs Senior Reporting Analyst / MI Manageryou'll manage and control the delivery of end-to-end reporting and analysis for a particular segment / area of the business.Included within this is the scoping of any analysis or reporting requirements. A clear understanding and articulation of data requirements and either the generation of the report / analysis themselves or requirements are then passed into the central production function.You'll also be responsible for interpretation of results and stakeholder management.You'll be responsible for the delivery of critical business analysis to drive improvements in effectiveness and efficiency of customer services.Included within this is statistical analysis looking at the relationship of data and driving an understanding of drivers and products.This role is Fixed Term for 6 months initially.Must HavesTo be considered for this role you must be able to demonstrate the following: Detailed knowledge of data sourcing and ETL processing together with good SQL experience Expert knowledge in EXCEL and Access with very strong VBA skills Proficient atdata mining, reporting and analysis using tools such as Crystal Reports, Business Objects, SAS, SPSS Strong Communication and presentation skills People Management in a Contact Centre / MIenvironment Nice to HavesIt would be great if you could also display: Great report writing skills Database Administration knowledge within an SQL environment Expert SAS knowledge The DepartmentAs part of business planning and improvement the role holder will be working in a diverse environment responsible for driving initiatives and improvements through proficient high end analytics.Additional Job Board Text div div>For more information on this role please contact span style="font-size: 10pt; font-family: Ari View full advert

Salary:	£0 per annum	Location:		Date posted:	12-Mar-2010

Customer service executive Hendon between 16,000 to 18,000 Customer Service ExecutiveMy client is based in Hendon and develops award-winning education software for UK schools.Duties Mainly answering incoming calls and dealing with customer (is not a switchboard role of answering an transferring) this person will deal with the caller call is usually to do with an order, credit control, tech support where unable to deal with call, will transfer to relevant person. Sometimes making outgoing calls to customers from our database to assist with credit control. Emailing customers Maintaining excellent customer rapport Able to make incoming sales will learn in depth the products to be sold Will update our database during each call Working within a busy teamHours: Monday to Friday 8.30am -5.30pmSalary: View full advert

Salary:	£18,000 per annum	Location:	Hendon	Date posted:	12-Mar-2010

Sales Advisor The RoleWe currently have some new and exciting full time vacancies available within ourInbound Sales Small Medium Enterprise department .As an Inbound Sales advisor, you'll be part of a challenging and busySales team that is one of the most important, friendly and close knit teams in the business, taking calls, hittingchallenging targets and delivering thehonest and friendly service we're famous for.Dealing with inbound calls from Orange businesscustomers, you willpromote new and exisiting Orange productsand services andwill contribute to making our customers happy by matching them to the right products and reminding them all about the great benefits Orange can provide - in a simple, straightforward and honest manner.You'll need to feel at home speaking to and building a good rapport with people, just as you'll need to be clued up with all Orange products and services. Show us you can retain and close a sale politely and efficiently as well as achieving excellent levels of customer satisfaction and we will give you a basic salary plus a commissionscheme that reflects and rewards your performance - as a top earner, you could achieve up to27k.In addition, you will also be part of a training program that recognises your talents and your job needs.Working in a fast paced environment, you will use listening, communication and selling skills to assess customer's needs, gauge their level of interest and make appropriate recommendations. Converting calls into sales, you'll reach challenging targets in addition to helpng your team achievegroup targets - and enjoy the benefitsthat come with our success.So if you havethe drive and determination,you could be just what we are looking for. Must HavesTo be considered for this role you must be able to demonstrate the following:- provenexperience in a fast paced sales environment experience of working to challenging targets span style="font-family: A View full advert

Salary:	£0 per annum	Location:	Central Library, Northumberland Square, North Shields	Date posted:	12-Mar-2010

Property Services Coordinator Johnson Controls is a world class employer where ingenuity and excellence are welcome. We are a global market leader in automotive experience, building efficiency and power solutions with over 140,000 employees in 125 countries. For over a century, Johnson Controls has been working to find new ways to improve the places where people live, work and travel, which in turn gives our employees the chance to change the world. At Johnson Controls, youll be challenged to innovate and encouraged to ap...Johnson Controls has an exciting opportunity for a Property Services Coordinator to join their team based in London. The successful candidate will be responsible for the general management of day to day operational activities within the scope of the integrated contract for the properties / corporate portfolio of buildings under management. The Role of the Property Services Coordinator: Provide a primary contact for all matters relating to operational service delivery on a day to day basis Ensure all critical services supporting the client's core business are maintained to an agreed standard Ensure the site Facilities Manager is fully informed of exceptional issues Understand the contract terms and conditions and customer expectations at a detailed level and takes ownership for the outcomes Responsible for ensuring Service Level Agreements are met Ensure effective communication on all aspects between client, customer and performance partners Control and manage budgets to an agreed annual plan and report any out of line situations Co-ordinate and manage all aspects of performance measurement for supplier and incentive schemes relating to the account Ensures key elements of Client and Johnson Controls HSSE culture are lived and developed throughout the operations managed Ensure all services are delivered in compliance with Health & Safety legislation Provide, lead and support where necessary Incident Management & Business Incident Process Proactively implement service development initiatives and corrective action plans Continually review current processes and working practices and actively encourage an environment of innovation and continuous improvement The ideal Property Services Coordinator should have/be: Must be educated to a good standard and be self motivated Essential to possess qualities to lead, motivate and inspire your delivery team Able to represent Johnson Controls at a professional level to Senior Client Staff Must be IT literate and possess excellent written and verbal communication skills Essential to possess Innovative qualities and highly capable of taking an active lead role within a dynamic team Must be able to identify and resolve issues and challenges to meet/exceed the expectations of our customer and clients A full UK driving license is essential. Ref Number: 045433 Benefits: We offer a competitive salary and comprehensive benefits together with genuine opportunities for you to develop your skills and build on your career. Our employees enjoy working in an environment that offers great advancement opportunities, including award winning training programmes, great benefits such as pension, healthcare, health insurance and much more.. View full advert

Salary:	£0 per annum	Location:	London	Date posted:	12-Mar-2010

Call Centre Manager Organisation DescriptionWe are seeking an experienced Manager to manage the outbound call-centre. To ensure staff requirements are met to provide effective support to Sales and Marketing campaigns. To play a key role in assisting with the delivery of successful campaigns to increase growth and profitability of the company.Job DescriptionHas a good demonstrable experience of Call Centre Management in an outbound environmentHas proven successExperienced people managerPossesses a confident telephone manner and is able to deal effectively and appropriately at a variety of levelsExcellent written communication skillsUse of Microsoft Office applications in particular Word, Excel and Outlook and IT applicationsAbility to prioritise workload and undertake a diverse range of tasks as requiredFull training on all in-house computerised systems will be given.The successful candidate will be expected to develop product knowledge specific to the business.HOURS OF WORK: Mon Fri 40 hours between 10am 9pm as required Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£36,000 per annum	Location:	Torquay	Date posted:	12-Mar-2010

Customer Service Manager Customer Service Manager. Aylesbury, Bucks.A successful organisation based in central Aylesbury, are currently looking to recruit a Customer Service Manager due to an internal promotion. The role would suit an indiviudal who has plenty of previous man management experience and who ideally has worked within the Financial Services Industry although for the right applicant this is not essential.Duties will include:To plan and manage departmental/staff workflows in order to ensure all SLAs are met and where possible exceededEnsure all staff are trained on each process and able to operate to agreed competency levels at all timesEnsure staff are trained and familiar with theQuality Management System and operate to work instructions at all timesEnsure staff are motivated and are able to reach their individual potentialTo set targets to continually improve the financial performance of the department and the business For further job details please email your CV. View full advert

Salary:	£30,000 per annum	Location:	Aylesbury	Date posted:	12-Mar-2010

Customer Care Agent Our client is looking to recruit an additional Customer Care Agent at their ideally located premisis in Byfleet.The ideal candidate will have experience in customer care or dealing with client enquiries by telephone or in person.It is essential that you can work well in a busy department and are able to communicate clearly and effectively with all customers and provide excellent customer service.In addition you will be required to look after individual customer accounts and ensure any potential further business is passed to the relevant department on order to maximise business.A good geographical knowledge would be an advantage.Starting salary is View full advert

Salary:	£16,000 per annum	Location:	Byfleet, West Byfleet	Date posted:	12-Mar-2010

Scheduling Assistant Organisation DescriptionMy client in Old Town are recruiting a Scheduling Assistant to join their busy team. This is a fanastic opportunity if you looking to career.Job DescriptionDuties Include:Appointments - contacting clients to arrange suitable appointmentsOpticians Schedule - Arranging appointments for each optician to complete their dayConfirming - Ringing back clients on day to confirm appointments and make adjustments Rescheduling - appointments re-scheduled or cancelled. Opticians schedule arranged for best serviceMap knowledge - to arrange opticians day so travelling times are kept to minimum and day spent effectively.Person SpecificationYou will need to have previous customer service experience within retail or office environmentYou must be competent on IT packages including Microsoft |Word and ExcelStrong communication skills and able to work as part of team and individually.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£12,000 per annum	Location:	Swindon	Date posted:	12-Mar-2010

Admin Assistant provide first class customer service to the NFUM and its customers in line with Key Performance Indicators. To provide Operations support to the NFUM and the NFUM Account TeamAccountabilities: what are the deliverables?To build excellent relationships with NFUM customers and staff To contribute to the delivery of the team targets by achieving own set objectives To ensure all tasks are completed to the highest level of standards and in line with contractual Key Performance Indicators To build an excellent internal network with key RSA stakeholders in order to influence our service proposition To facilitate quotations for new business enquiries To liaise with RSA Engineering Sales Territories and to provide operations support for NFUM To live and breathe our proposition bringing to life our core values of protecting people and protecting business To provide admin support to the Account Manager and the rest of the NFUM Account TeamWhat do I need to be successful?Must be an excellent communicator Manage internal and external customer expectations Facilitate relationships across other areas of the Engineering Business and with customers Use relevant technology Understands how own area contributes to the business result Interpret and apply best practice against agreed procedures Able to balance the requirements of the customer against the needs of the business Awareness of engineering inspection regulations and procedures desirable but not vital as full training will be given Personal SkillsEnergetic and self motivated. Ability to work as part of a small team as the successful candidate will be operating in our Customers environment Takes initiative to ask questions and uses problem solving skillswhilst negotiating with customers must be able to "think on their feet" Works hard to provide an efficient and effective service to others Is able to prioritise and organise own workload effectively Is friendly and positive when working with people Resilient - stays calm when dealing with a range of demands from a number of external and internal customers You will be working alongside the RSA NFUM Account Team and will be a key contact for customers, underwriters and RSA Engineer Surveyors. You will be based in our customers office in Stratford Upon Avon where you will provide excellent customer service. You will deal with and process new business enquiries, renewals and general queries. You will be speaking to customers on the phone and sometimes face to face and be building strong relationships with them. This is an exciting new phase for our contract with the NFUM and you will be involved in bringing to life aspects of our new proposition. The role will be demanding at times however you will be part of a first class team dealing with our largest customer with huge growth opportunities.Flexible some UK travel will be involved (e.g. for team meetings) View full advert

Salary:	£16,500 per annum	Location:	Stratford-Upon-Avon	Date posted:	12-Mar-2010

Swedish Speaking Customer Service Representative Our client based in Staines, Middlesex is a large International Blue Chip organisation and are currently recruiting for a Swedish Speaking Customer Service Professional who also speaks English fluently, The candidate must be fluent in Swedish and English Spoken and Written The candidate must be able to start work at 7.30am and be able to do a 7.30 - 4.00 shift to keep inline with the time diffrences between Sweden and the UK The salary for this role is paying cicra View full advert

Salary:	£22,000 per annum	Location:	Staines	Date posted:	12-Mar-2010

Customer Services Support Organisation DescriptionThis position is split within 2 roles. It will involve commuting to High Wycombe on a regular basis soit is essential to be able to drive.Whilst working within Slough:To ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly.To ensure that administrative tasks are completed in relation to the work conducted.Whilstworkingwithin High Wycombe:To support other departments within the organisation to deliver quality work to clients within the specified deadlinesTo assist with data collection, data validation, report production and ad hoc research tasksTo assist with ensuring reception is manned at all times to ensure the phone and doors are always answered promptly and that visitors are welcomedTo act as a resource for other departments to assist with administrative tasksTo help to meet financial and performance related targetsTo offer support to all Senior Management staffTo assist Services Manager with departmental obligationsMarketing experience is advantagousJob DescriptionWhilst at SloughAccepting high volumes of telephone calls and emails from customers and dealing with them in a polite and friendly way.To assess the nature of incoming calls and emails and respond in an appropriate manner offering advice in accordance with current policyTo accurately record all essential information in the customer management system.To refer customers to the Manager when the enquiry requires further investigation and following up with a manager within predetermined time parameters.Resolve cases through initial contact.Resolve a large volume if cases per day through simple intervention.During quieter periods of telephone traffic to make outgoing calls to customers as required.Make outbound calls to line managers as required.To remain flexible and react to changing volume demands of incoming telephone traffic.Whilst at High WycombeData entry, scanning & data validation of postal questionnaires returnedReport production (DTP) and ad hoc DTP tasks for Research teamsProvide reception cover to include client hospitalityVarious administration tasks for all departments to include transcriptions, report checking, mail shotsAssisting Services Manager to include purchasing, stock control, filing and health & safety tasksAssisting all departments with a variety of ad hoc office administration tasksPerson SpecificationShould be well presented with a friendly and welcoming dispositionBehave in a fair, reasonable and respectful manner towards all team-workers, colleagues and management staff as well as customers, clients and respondentsShould conduct themselves in an appropriate manner at all times and know the importance of the confidentiality that some tasks may involve.Demonstrate a willingness to learn new skills.Flexible, proactive & innovative approach to work in order to meet companys needsHelp maintain a clean, safe and healthy working environment.Ensuring that every effort is made to prevent personal injury to yourself and others.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Slough	Date posted:	12-Mar-2010

Customer Service Advisor/ New Customer Acquisition CLIENT AND CUSTOMER SERVICE OPENINGS - CUSTOMER SERVICE ADVISORS/ NEW CUSTOMER ACQUISITION!Pace Direct is a marketing firm in Sheffield working with clients in customer service industries throughout Yorkshire. We help them deliver their message to their customers at a fraction of the cost of the mass media. Our goals include diversifying our client portfolio and expanding throughout the UKand Europe in 2010.In order to keep up with high demand for our services, we're looking for people with experience working with customers to help represent our clients. We provide full product training to ensure you develop confidence in their new role and are able to use your current strengths and skills.YOU WILL BE INVOLVED IN ALL ASPECTS OF: Promotional Marketing / Face to Face Customer Service Individual Sales/ Account Management CampaignandClient CoordinationAdvancement opportunities are available for top performers and will be based on results, responsibility and professionalism, not seniority! We will be looking to develop team leaders and campaign managers over the next few months and we always promote from within. If you thrive in a performance driven environment and are looking for a new chanllenge, we'd love to hear from you!APPLICATIONS:Applicants must be over 18 years of age, available for full time hours,and should be dressed smart with confident communication skills since we meet directly with our clients' customers face to face. We also recommend a strong desire to succeed and a solid work ethic since earnings and advancement are based entirely upon results. We may invite you to spend a full day in the field with an experienced representative to gain a better understanding of the responsibilities involved. Participants will not be entitled to compensation as this is part of the interview process.Interested applicants should send their CV for immediate consideration. View full advert

Salary:	£0 per annum	Location:		Date posted:	12-Mar-2010

Client Services/ Customer Service Advisor CUSTOMER SERVICEADVISORSWANTED FOR IMMEDIATE START IN NORWICH!FULL PRODUCT TRAINING IS PROVIDED ALONG WITH TRAVEL & ADVANCEMENT OPPORTUNITIES! At SMS our objective is to increase public awareness and market share for our clients in various service based industries. As a compliment to our clients traditional forms of mass media advertising we are able to acquire new, profitable customers on the spot through direct marketing campaigns (b2b & b2c). Our clients are looking for us to double the size of our teams in 2010, so were looking to grow ASAP!CUSTOMER SERVICEADVISORSWILL BE INVOLVED IN ALL ASPECTS OF: Marketing / Customer Service Sales/ Account Management Campaign / Client Coordination Team Leadership/ TrainingExperience working in this field is not required since all candidates will be taught necessary skills during client/ campaign workshops. Advancement is determined by specific criteria, so all new starts have a complete understanding of the development cycle. A desire to achieve individual targets is essential since earnings are based entirely upon results. Advancement is based on merit, results and professionalism, not seniority.FOR CONSIDERATION:Please send a current CV, including your best local contact number. Please specify when you are available to start because immediate starts will be contacted first. All applicants should be at least 18 years of age, seeking a full time commitment, and available to interview within 72 hours.INTERVIEW DETAILS:Candidates selected for interviews will be asked to dress smart and bring a printed CV. Since we represent clients to the public, we may ask you to spend a full day in the field with an experienced representative before an offer is made. This is still considered part of the interview process and no claims for compensation will be accepted. This day is helpful in determining if the opening is right for you! View full advert

Salary:	£0 per annum	Location:	Norwich	Date posted:	12-Mar-2010

Customer Service Advisor Due to continued expansion, a highly successful motor insurance organisation based in Leeds is looking to appoint an experienced Customer Service Advisor.Our client boasts an impressive and continually growing client base, state of the art technology and a talented workforce. Working within a supportive and busy team, you will take responsibility for a variety of tasks split between administration and telephone work. Duties will include taking bookings in relation to hire vehicles, managing rentals, arranging and managing vehicle movements, and dealing with queries and complaints. You will play an integral role in managing suppliers and building strong relationships with key customers, whilst working to tight deadlines. You will interact competently with all customers, suppliers and colleagues and provide high levels of customer service at all times. It is essential to the role that you have an excellent telephone manner, keen attention for detail and the ability to multi-task and work effectively under pressure. Previous insurance experience is not essential, although this would certainly be advantageous. Most importantly, you will be bright, customer service driven and possess a confident and proactive approach to work. You must also be able to demonstrate empathy to your customers who may be feeling particularly distressed at the time of an accident or breakdown. Our client offers a superb working environment, a wealth of career prospects and ongoing training and support. There are very few companies that can offer the long-term prospects of this firm where your career development is only limited by your ambition. You will receive a competitive basic salaryof 16 thousand pounds, an impressive performance related annual bonus, together with a comprehensive benefits package including private medical insurance and company pension.Due to the location of my client, it is preferable if you can drive, as access by public transport is very limited.Aston Charles Ltd - The open and honest, consultative approach to General Insurance Recruitment For more jobs like this, or for more information on how we may be able to help you in your search for a new job, please visit our website. View full advert

Salary:	£16,000 per annum	Location:		Date posted:	12-Mar-2010

Part Time Customer Service Agent My client based in West Leeds are a world leader in their field. They are currently looking to recruit a number of part time Customer Service Agents on an ongoing temporary basis. Working within the in-bound call team you will be receiving calls from customers and dealing with any issues and queries as required. Candidates must have excellent communication skills, a good telephone manner speaking clearly and concisely to a range of customers, be confident and be available to start work immediately. The shifts patterns will be as follows:- Monday to Friday 8.00am - 12.00pm (25 hrs) OR Monday to Friday 2.00pm - 7.00pm (30 hrs). Candidates applying MUST be flexible with these hours as they could change at short notice, therefore anyone who must only work specific hours unfortunately will not be suitable for this role as the client does require flexibility to cover busy periods and absence. Also, for the first week you MUST be able to work full time hours (9.00am - 5.00pm) to complete the company's mandatory training programme. Sewell Moorhouse acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. View full advert

Salary:	£7 per hour	Location:	Leeds	Date posted:	12-Mar-2010

Customer Advisor CashierWe have opportunities in this role in Kirby Stephen.It all starts with youWhen a customer walks into one of our branches, they want to be able to get their hands on all the great products and services Barclays has to offer with a minimum of fuss. And the first people they come to are our Cashiers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgement to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Barclays.What you'll give our customersThe service at some other banks leaves you thinking the Cashier was more interested in serving the next customer (then the next, then the next after that). At Barclays, you'll put the emphasis squarely back on the customer you're serving. That might mean performing a transaction quickly and politely so they can get on with their day. Or it could mean asking the right questions to understand their needs so you can introduce them to one of our specialists - a Mortgage Advisor or Personal Banker, for instance. By treating every customer as an individual, you'll not only help you and your team meet and beat your targets; you'll also ensure every customer walks out the door feeling properly cared for.What you'll get in returnHelp our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.What you'll needThe success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role,you'll need proven experience of customer service (ideally in a sales environment) with the interpersonal skills and initiative to quickly resolve any customer issues that come up. Of course, any prior knowledge of banking products and services would be handy - but what we're really looking for are people who know that great service is as much about listening as it is about talking.We'll judge you on your ability and nothing else.Careers built around customers. View full advert

Salary:	£12,410 per annum	Location:	Kirkby Stephen	Date posted:	12-Mar-2010

Customer Services Support Organisation DescriptionThis position is split within 2 roles. It will involve commuting to High Wycombe on a regular basis soit is essential to be able to drive.Whilst working within Slough:To ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly.To ensure that administrative tasks are completed in relation to the work conducted.Whilstworkingwithin High Wycombe:To support other departments within the organisation to deliver quality work to clients within the specified deadlinesTo assist with data collection, data validation, report production and ad hoc research tasksTo assist with ensuring reception is manned at all times to ensure the phone and doors are always answered promptly and that visitors are welcomedTo act as a resource for other departments to assist with administrative tasksTo help to meet financial and performance related targetsTo offer support to all Senior Management staffTo assist Services Manager with departmental obligationsMarketing experience is advantagousJob DescriptionWhilst at SloughAccepting high volumes of telephone calls and emails from customers and dealing with them in a polite and friendly way.To assess the nature of incoming calls and emails and respond in an appropriate manner offering advice in accordance with current policyTo accurately record all essential information in the customer management system.To refer customers to the Manager when the enquiry requires further investigation and following up with a manager within predetermined time parameters.Resolve cases through initial contact.Resolve a large volume if cases per day through simple intervention.During quieter periods of telephone traffic to make outgoing calls to customers as required.Make outbound calls to line managers as required.To remain flexible and react to changing volume demands of incoming telephone traffic.Whilst at High WycombeData entry, scanning & data validation of postal questionnaires returnedReport production (DTP) and ad hoc DTP tasks for Research teamsProvide reception cover to include client hospitalityVarious administration tasks for all departments to include transcriptions, report checking, mail shotsAssisting Services Manager to include purchasing, stock control, filing and health & safety tasksAssisting all departments with a variety of ad hoc office administration tasksPerson SpecificationShould be well presented with a friendly and welcoming dispositionBehave in a fair, reasonable and respectful manner towards all team-workers, colleagues and management staff as well as customers, clients and respondentsShould conduct themselves in an appropriate manner at all times and know the importance of the confidentiality that some tasks may involve.Demonstrate a willingness to learn new skills.Flexible, proactive & innovative approach to work in order to meet companys needsHelp maintain a clean, safe and healthy working environment.Ensuring that every effort is made to prevent personal injury to yourself and others.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Roundwood House, High Wycombe	Date posted:	12-Mar-2010

Customer Services Support Organisation DescriptionThis position is split within 2 roles. It will involve commuting to High Wycombe on a regular basis soit is essential to be able to drive.Whilst working within Slough:To ensure that all incoming calls and emails are answered and all subsequent enquiries are dealt with quickly.To ensure that administrative tasks are completed in relation to the work conducted.Whilstworkingwithin High Wycombe:To support other departments within the organisation to deliver quality work to clients within the specified deadlinesTo assist with data collection, data validation, report production and ad hoc research tasksTo assist with ensuring reception is manned at all times to ensure the phone and doors are always answered promptly and that visitors are welcomedTo act as a resource for other departments to assist with administrative tasksTo help to meet financial and performance related targetsTo offer support to all Senior Management staffTo assist Services Manager with departmental obligationsMarketing experience is advantagousJob DescriptionWhilst at SloughAccepting high volumes of telephone calls and emails from customers and dealing with them in a polite and friendly way.To assess the nature of incoming calls and emails and respond in an appropriate manner offering advice in accordance with current policyTo accurately record all essential information in the customer management system.To refer customers to the Manager when the enquiry requires further investigation and following up with a manager within predetermined time parameters.Resolve cases through initial contact.Resolve a large volume if cases per day through simple intervention.During quieter periods of telephone traffic to make outgoing calls to customers as required.Make outbound calls to line managers as required.To remain flexible and react to changing volume demands of incoming telephone traffic.Whilst at High WycombeData entry, scanning & data validation of postal questionnaires returnedReport production (DTP) and ad hoc DTP tasks for Research teamsProvide reception cover to include client hospitalityVarious administration tasks for all departments to include transcriptions, report checking, mail shotsAssisting Services Manager to include purchasing, stock control, filing and health & safety tasksAssisting all departments with a variety of ad hoc office administration tasksPerson SpecificationShould be well presented with a friendly and welcoming dispositionBehave in a fair, reasonable and respectful manner towards all team-workers, colleagues and management staff as well as customers, clients and respondentsShould conduct themselves in an appropriate manner at all times and know the importance of the confidentiality that some tasks may involve.Demonstrate a willingness to learn new skills.Flexible, proactive & innovative approach to work in order to meet companys needsHelp maintain a clean, safe and healthy working environment.Ensuring that every effort is made to prevent personal injury to yourself and others.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£17,000 per annum	Location:	Roundwood House, High Wycombe	Date posted:	12-Mar-2010

Customer Service Advisor Our client, a National Building Society are looking to recruit a SENIOR Customer Advisor to join their team in Branch. Working35 hours per week - Mon - Fri9-5 & Sat 9am-1pm (Rota Basis) -40 Saturdays within the year - Time off in lieu. The ideal applicant will have experience of dealing with customers in a retail / service environment, the ability to communicate effectively at all levels and the desire to work in a target orientated company. Candidates must have previous experience of telesales and working to targets in aBuilding Society, Bank or Financial ServicesOrganisation- A team worker who sees themselves as an innovative problem solver / solution provider. Someone who is able to absorb new information quickly and accurately and enjoys working within an ever changing environment. Must be accurate, numerate and computer literate and have a flexible attitude to working outside normal hours should the need arise. Responsible to: Branch Manager - Main duties to include - Generate and follow through sales opportunities (personal callers and by telephone) so that personal and team targets are met - Welcome, help and assist customers in order to build customer loyalty and maximise sales opportunities - Assisting the Branch Manager in building and maintaining excellent customer relationships - Support and, as appropriate train team colleagues so that good team spirit is maintained and branch targets are met - Suggest and follow through ideas to improve the systems, public image and appearance of the branch - Assist Branch Manager in ensuring that the branch operates in line with standards - Keep up to date with the latest products and market developments so that accurate and useful information is given to the customers - Look for the opportunities to take on responsibilities and undertake training over and above the standard required - Perform all cash and banking transactions quickly and accurately and in accordance with the Societys Security Policy to build customer loyalty and maximise sales - There is the opportunity for progression within the company and staff are rewarded for their individual performance. There are four levels of Customer Adviser and movement through the levels is based on performance and the meeting of various competency requirements - Stakeholder Pension Scheme - Life Asurance - 25 Days hols per year and several other excellent benefits available. EXCELLENT opportunity to join an established and successful brand. View full advert

Salary:	£0 per annum	Location:	Croydon	Date posted:	12-Mar-2010

Customer Service Advisor Organisation DescriptionA leading Financial Services organisation based in Beckenham are looking for a number of Customer Services Advisors to join their growing team.Job DescriptionYou will be responsible for taking a number of in-bound calls dealing with customers question and queries. The main focus of the role is to work to Service Level Agreements and deal with your customers queries in a timely fashion. You will be working as part of a team in this busy call centre environment giving advice over the phone.Person SpecificationThe ideal candidate must have excellent communication skills along with having call centre experience. You must be able to work within a team and enjoy dealing a high volume of calls. Within this role you must also be demonstrate that you have experience of dealing with customers within a customer service/call centre environment.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£16,500 per month	Location:	Beckenham	Date posted:	12-Mar-2010

Customer Service Adviser Customer Service AdviserMy clients business is based around their enviable reputation for personal service . They are currently recruiting for a Customer Service Adviser that still cares and takes the time to talk and build relationships.The successful candidate will be self motivated with good time management skills and will be able to evidence written and verbal communication skills.The position is varied and offers the opportunity to use both customer service and administration skills.If you are interested in the vacancy and have customer service skills coupled with excellent IT and verbal/written communication skills then please apply View full advert

Salary:	£18,000 per annum	Location:	Beaworthy	Date posted:	12-Mar-2010

Customer Service Consultant Our Client is currentlylooking for a CS Consultant to helpthem deliver first class customer service, providing help & guidance totheir customers on insurance based products. Applicants must be self motivated and have the ability to prioritise their own workload between calls and administration in order to provide the best possible service fortheir customers.For applications to be considered you must be able to demonstrate; previous experience in a customer facing or telephone based role ability to manage, take responsibility and prioritise own workload commitment to achieving targets and ensuring resolution for the customer a warm yet professional telephone manner and you must be a good listener.The benefits of working forthem are: Monday to Friday only NO WEEKEND WORK OR SHIFT ROTAS core working hours 9am till 5pm full and ongoing produce, sales and IT system training View full advert

Salary:	£16,000 per annum	Location:	Beckenham	Date posted:	12-Mar-2010

Banking Premier Customer Adviser to 23K plus bonus <p>A leading bank in the UK and nationally is recruiting Premier Customer Adviser for its modern contact centre. Dealing with Premier Customers you will deliver a service designed to give customers additional support including 24 hour banking, advice on products and rates as well as building relationships.</p> <p>You will schedule calls with existing and new Premier Customers to conduct an individual review of their accounts. Once you have carried out the review you will be able to identify the customers banking needs and discuss products and services. It is a targeted sales environment.</p> <p>To apply for the role you need to have previous sales experience and have worked towards targets. You will need exceptional communication and customer service skills. You will need a clear credit history as checks will be made upon offer of employment and be able to commit to the working pattern which is, 5 days (8 hours shifts) Monday to Sunday 7am to 10pm.</p> <p>The role has an attractive salary of £18,000 to £20,000 plus performance bonus. Other benefits include pension scheme, mortgage subsidy, free parking, games room, subsidised gym, plus much more. All discussed at interview. <br />  </p> View full advert

Salary:	£20,000 per annum	Location:	Edinburgh	Date posted:	12-Mar-2010

Italian Speaking Customer Service Representative Italian Speaking Customer Service RepresentativeLocation: Milan, ItalyRef: JG28Our client, a leader in its field is currently seeking to recruit a Italian Speaking Customer Service Representative for their offices in Milan, ItalyJob RoleOur Clients Milan office requires an Italian Customer Service Representative. You will have strong customer service skills and be able to complement the team.The role will require you to:Explain our repair procedure and other options available to customersComplete the invoicing for jobs and giving updates on customer items and answer any email queries.Liaising with the workshop for progress on repairs and stock availability.Meeting targets and promoting first class customer service.Explore new product opportunities and liaise directly with customers to achieve this.The CandidateThe candidate should:You must have a minimum of 2 years experience in the relevant skill areas. Knowledge of the automotive sector would be useful and computer skills are essential. Italian must be your most fluent language and good English essential. Permission to work in France is also essential. Experience in the automotive sector is highly desirableSalary: Up to 25,000 euros + great benefits includingPension plan25 days holidayOpportunity to travelChance for advancement to management level------------------------------------------------------------------------------------------------------------Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. View full advert

Salary:	£25,000 per annum	Location:	Via Magellano, 1, Milano	Date posted:	12-Mar-2010

Banking Premier Customer Adviser to 23K plus bonus A leading bank in the UK and nationally is recruiting Premier Customer Adviser for its modern contact centre. Dealing with Premier Customers you will deliver a service designed to give customers additional support including 24 hour banking, advice on products and rates as well as building relationships. You will schedule calls with existing and new Premier Customers to conduct an individual review of their accounts. Once you have carried out the review you will be able to identify the customers banking needs and discuss products and services. It is a targeted sales environment. To apply for the role you need to have previous sales experience and have worked towards targets. You will need exceptional communication and customer service skills. You will need a clear credit history as checks will be made upon offer of employment and be able to commit to the working pattern which is, 5 days (8 hours shifts) Monday to Sunday 7am to 10pm. The role has an attractive salary of View full advert

Salary:	£23,000 per annum	Location:	Swansea	Date posted:	12-Mar-2010

Entry Level Sales & Customer Service Representatives ~ Entry Level Management Opportunity ~ Immediate Start ~ No Experience Necessary ~Do you?* Work best in a competitive, team-oriented environment* Sell yourself and like to be rewarded for your efforts* Self-motivated, possessing strong leadership skills* Thrive on achieving the goals you set for yourselfWe are the leading direct marketing company in Manchester with a proven record of being on the cutting edge of what our consumers need. Our focus is on using innovative marketing strategies to create and build a name for our clients.Our success has been a direct result of our ability to reach the people. When it comes to growing our business, it begins with the individuals that represent our clients. Rather than demographically targeting markets, we research those areas where our clients lack exposure. Our goal is to saturate those markets, building on the existing client base.We now have NEW opportunities open for career minded men and women that are looking for a management opportunity. Our sales people average over 75% repeat business because of the products we are able to offer. We are looking for individuals that have a passion for sales and motivating others; those people that are hard working and open minded; those people that are fighters and strategists.Regardless of what you college major is or what experience you have, you can become part of our sales team and grow your career.We are looking for sports minded individuals that are motivated, have upbeat personalities, work great on a face to face level and face adversity head on. Our opportunities are all entry level so we are willing to take on an applicant from various backgrounds as long as they are willing to put in the drive to see themselves succeed. Compensation and growth are built on personal results only!All positions are FULL TIME & candidates must be 18+. Due to amount of people looking for jobs in Manchester, multiple interviews may be required including a full day interview with a representative of our company (this is still a period of observation & will have no claims for compensation). View full advert

Salary:	£0 per annum	Location:	Manchester	Date posted:	12-Mar-2010

Customer Service Skills Wanted at Manchester Marketing Firm! CUSTOMER SERVICE SKILLS WANTED AT MANCHESTER MARKETING FIRMOpportunities are available in Manchester for people who are looking to put their customer service skills to practical use. If you are looking for a rewarding challenge and are excited about rapid advancement, wed love to hear from you! Our office is growing and our clients want us to increase representation to help them increase market share across the Greater Manchester area. We also aim to expand into 3 nearby markets in early 2010, so advancement opportunities will be available!Entry-Level Openings Involve: Customer Service & Client Relations (Field & Office Based) Marketing & Sales Presentations (Field Based) Developing Time Management Skills Internal and External CommunicationsRapid Advancement Opportunities Involve: All Responsibilities & Skills Listed Above Team Leadership & On-site Training (Field & Office Based) Application Tracking & Reporting (Office Based) Recruitment & Educational Workshops (Office Based) Additional Daily Business Operations (Office Based)Full product training is provided, so people with limited experience will be considered. All applicants must be at least 18 years of age and able to work both independently and with a team. Strong communications skills and a professional image are required since we target potential customers where they work, live and shop. Earnings are based completely on results, so candidates should also possess a strong work ethic and a whatever it takes attitude! All openings begin at an entry-level stage with potential for rapid advancement based on your results, not seniority.SEND US YOUR CV TODAY FOR IMMEDIATE CONSIDERATION!Ifyour firstinterview is successful, you will be invited back to shadow a Representative in the field for a full day to gain an understanding of the responsibilities involved. You will not be authorized to participate in any sales and therefore not entitled to compensation. We will look to make a final decision when you return to the office. This is very helpful in determining if the opening is right for you!Thisopening is not based in a callcentre - we are looking for people to service our clients face to face. View full advert

Salary:	£0 per annum	Location:	Manchester	Date posted:	12-Mar-2010

Customer Service Advisor An award winning Outsourcing Company is recruiting Customer Service Advisors to work on behalf of a leading telecommunications company. The successful applicants must have an excellent telephone manner, be able to deliver outstanding customer service, in a professional manner. They must have a can do attitude be flexible in their working hours and have a good working knowledge of Microsoft packages.The contact centre is based in the centre of Manchester, you will work 40 hours a week on a flexible shift pattern of 5 days out of 7. The operating hours for the contact centre are Monday to Friday 08.00 to 21.00, Saturday 08.00 to 20.00and Sunday 09.00 to 18.00.This is a temporary to permanent role, the starting pay rate will be View full advert

Salary:	£7 per hour	Location:	Manchester	Date posted:	12-Mar-2010

Call Centre Manager Organisation DescriptionWe are seeking an experienced Manager to manage the outbound call-centre. To ensure staff requirements are met to provide effective support to Sales and Marketing campaigns. To play a key role in assisting with the delivery of successful campaigns to increase growth and profitability of the company.Job DescriptionHas a good demonstrable experience of Call Centre Management in an outbound environmentHas proven successExperienced people managerPossesses a confident telephone manner and is able to deal effectively and appropriately at a variety of levelsExcellent written communication skillsUse of Microsoft Office applications in particular Word, Excel and Outlook and IT applicationsAbility to prioritise workload and undertake a diverse range of tasks as requiredFull training on all in-house computerised systems will be given.The successful candidate will be expected to develop product knowledge specific to the business.HOURS OF WORK: Mon Fri 40 hours between 10am 9pm as required Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£36,000 per annum	Location:	Torquay	Date posted:	12-Mar-2010

French Speaking Customer Care Respresentative A great opportunity has arisen to work for a leading company based on the outskirts of Ashford. Our client is looking for a customer care representative with excellent French language skills to liaise with customers regarding their orders and increase sales. Your primary responsibility will be that of developing relationships with customers, taking accurate orders and managing ordering problems through incoming and outgoing calls. Candidates should have experience of working in a busy and challenging environment, with a proven background in solving problems and working accurately to deadlines. You must be self-motivated with an excellent customer focused approach and be able to work as part of a team. You must have excellent IT skills to include MS office. New Appointments Group is committed to diversity, equality and opportunity for all. View full advert

Salary:	£19,000 per annum	Location:	Ashford	Date posted:	10-Mar-2010

Customer Service Administrator Organisation DescriptionWorking in partnership with the UKs leading provider of financial training we are currently recruiting for a Customer Service Administrator to work withinthis busy environment. The company has 27 locations throughout the UK and after 50 years of delivering successful training they now look after more than 48,000 students a yearJob DescriptionAs a Customer Service Administrator you will be required to provide students with a first class service in relation to student support and ensure every opportunity is taken to sell additional products and services.You will:- Deal with enquiries efficiently and professionally- Provide accurate and effective assistance to students- Maintain up to date company knowledge and exercise this in all queries.- Build rapport with students at every opportunity and promote further products.- Identify cross-selling opportunities.- Deal with course and order-related queries and liaise with tutors- To maintain and update accurately the student management systems to include enrolments, orders, deferrals, exam results, prospective students etc- Initiate desptach of material through the student management system and handle confidential information in a sensitive mannerPerson SpecificationThe successful applicant will:- Have experience of working in an office or customer services environment- Have previous experience or working with Microsoft Office and Outlook- Be able to work evenings and weekends as required- Have excellent communication skills, both verbal and written- Possess excellent problem solving skills- Manage their time effectivelyIn return you will receive a salary of View full advert

Salary:	£16,000 per annum	Location:	Leeds	Date posted:	10-Mar-2010

Customer Service Assistant Our client, a leading company in the mobile industry, is looking for an enthusiastic candidate to join their customer services team. The role is initially temporary, but may go permanent.Purpose of Job:To provide a first line customer service to internal and external clients and customers and provide an efficient and organised facilities/internal office support/administration service to the organisation.Principal Accountabilities (responsibilities and duties):Providing a first point of contact for customers, via phone and email Complaint HandlingLogging customer faults and passing through to appropriate personTracking of customer faults Operating the CRM system to create ticket numbers and following these upOrganising systems additions for keywords and short-codes and putting together of contractsRetrieve and send reports and delivery receipt reports to clients, end users and internal usersCompiling of weekly stats reports to clientsPrompt dealing with regulatory issuesInternal office management:oConference/Meeting room bookings/diary managementoOrganising business refreshments as requiredoOrdering/stocking of coffee machine and other sundries as requiredOffice equipment organisation/maintenance:oFranking machine liaison with post office re collections, credit, and showing people how to useoPhoto-copier liaison with service/maintenance companyoStationery cupboard organisation/purchasing Travel Bookings, air, taxi etc as requiredDealing with reception and other ad hoc administrative dutiesDecision Making Authority:Day to day decision making regarding first line customer service to ensure customer satisfaction. Able to manage own workload, prioritising tasks and customer faults to deliver excellent customer serviceExperience, Qualifications and Technical Knowledge:Good general standard of educationCompetent user of Microsoft Office including Excel Experience gained within a customer services environment View full advert

Salary:	£18,000 per annum	Location:	High Wycombe	Date posted:	10-Mar-2010

Implementation Support Assistant Job DescriptionOur prestigious Oil and Gasclient have an immediaterequirement for an Implementation Support Assistant. This is an on-going temporary assignment located west of the city centre.This is a full-time position working 37.5 hours a week, the client also offer some degree of flexibilitywith start and finish times.Duties Include:* Making and receiving phone calls from worldwide locations* Dealing with all quieries from office inbox* Maintaining team website* Accessing and processing data from companies* Contacting IT consumers within the companyCandidates must have:* Previous customer service experience* A good telephone manner* Exceptional communication skills* A good level of Microsoft Office experience including Excel and Outlook* Direct administration experience* The ability to pick up new skills, procedures and processes quicklyIf you would like to apply for this position pleaseforward an updated CV to melanie.begg@reedglobal.com or apply online.Please Note: I am only able to accept CV applications for this positionReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£9 per hour	Location:	Aberdeen	Date posted:	10-Mar-2010

Customer development executive CUSTOMER DEVELOPMENT EXCECUTIVEJOB DESCRIPTION / ROLE PROFILEworking for an international based laabelling and accesories company for the luxury fashion and apparel industry we require a candidate who is customer service orientated ideallywith a fashion background, a strong account handler who pays a high level of attention to detail.OBJECTIVE OF THE ROLE : To provide administrative support to the Sales Manager, assisting them with every day duties.LOCATION: North LondonMAIN TASKS & RESPONSIBILITIES:? To liaise with staff in Worlwide offices on everyday basis, chasing samples, informations, quotations etc? To correspond with customers on a professional level? To keep a sampling file in Excel up to date, adding images, prices, information constantly? To scan images for the website? To keep saless managers informed and assisting them with any queries? To prepare approval cards with samples? To prepare catalogues with our products for customers? To file paperwork and ensure the office is kept organized? To screen phone calls and handle queriesSKILLS & EXPERIENCE REQUIRED:? Have to be able to work towards deadlines? Remain calm and professional when under pressure? Successfully prioritise workload? Ability to work on own initiative and as part of a team? Demonstrate that the individual can be proactive? Must have flexible approach? The work can be pressurised and requires skills in prioritising and working to tight schedules? Excellent communication skills, telephone and via e-mail? Have to be very organized? Must be punctualTECHNICAL, EDUCATIONAL & SPECIALIST SKILLS REQUIRED:? Good IT skills? MS Outlook? MS Excel? MS Word? You may require to accompany the Sales Manager on the odd day trip so a valid passport is required? FULL TRINING TO BE GIVENmust be available for interviews asap and start work within 1weeks notice.please note that due to the high level of expected responses we cannot accept telephone applications on this occasion. please send your cv with photo to the email address provided. View full advert

Salary:	£18,000 per annum	Location:	London	Date posted:	10-Mar-2010

Night Shift Helpdesk Operator in Surbiton A fantastic opportunity has arisen for a Night Shift Helpdesk Operator to join a successful organisation based in Surbiton. The purpose of this position is to maximise sales opportunities and resolve technical queries as they are received by the helpdesk. You will be providing a high level of customer service and support to both internal and external clients. Duties will include: Responding to inbound queries and orders via phone, e-mail, fax and post Making outbound calls to resolve queries Resolving queries as quickly and efficiently as possible Following up on queries and making sure they are passed to the relevant person as necessary Fulfilling client orders and requests Taking opportunity to up-sell to clients promoting other products where appropriate Providing a point of contact for the Account Manager Maintaining the database & project work as required The ideal candidate will have previous experience of working night shifts and you will be available to work throughout the following hours; 15:45 - Midnight / Midnight - 08:00 either Sun - Thu or Mon - Fri but some flexibility is essential. You will have previous experience of working with people, be results driven and excel at meeting customer expectations. You will be a confident communicator who is able to build relationships with people at all levels who is focused on achieving your set goals. Good PC knowledge and window based software is also required. This position is offering a competitive base salary night shift allowance bonus. To apply for this position you must have the right to work in the UK permanently and live within a 10 mile radius of Surbiton, Surrey. la creme is acting as an employment agency and business in relation to this position and we regret that we can only respond to those applicants who most closely match the criteria of the role. View full advert

Salary:	£20,000 per annum	Location:	Surbiton	Date posted:	10-Mar-2010

Account Manager PeopleServe Opportunities Account Managers competitive salary plus bonus scheme.PEOPLESERVE is determined to be the best welfare to work provider in the UK by providing excellent support to our customers, employers and stakeholders to improve skills and abilities of unemployed individuals and moving them into sustainable employment.What will you be doing as an Account Manager: You will be responsible for building key accounts with local and national employers. Promoting all PeopleServe products and services and identifying and designing employer led recruitment and training requirements for business growth and development. Proactively source new vacancies within the local area through sales calls, face to face meetings, mail shots, job fairs and other related initiatives. Secure job interviews and convert these into long term and sustainable employment opportunities for the customer. What are we looking for: For this role we are looking for hard working, motivated and creative individuals who are prepared to work to tight deadlines and under pressure. You must have drive, passion and the ability to inspire and empower our customers to succeed in sustainable employment, with the ultimate goal to improving their lives and personal development. Key skills required to the job: Previous experience within a sales environment is essential with experience of the welfare to work sector advantageous. In addition to this you will have good organisational skills, strong attention to detail and the ability to provide innovate ideas. You will also possess strong communication skills, the ability to work on your own initiative and be able to identify key market opportunities. Coupled with strong influencing and negotiation skills which will allow you to forge and maintain internal and external relationships supported by good IT skills. View full advert

Salary:	£24,000 per annum	Location:	Stafford	Date posted:	10-Mar-2010

Training Services Team Leader Leading service driven organisation are looking to recruit a forward thinking, people driven Training Services Team Leader to lead their growing team of Customer Service Representatives. Working for a growing and dynamic organisation, you will be a front line position, fully accountable for ensuring SLAs are met with a major corporate client they work on behalf of.A positive and driven character, you will be able to demonstrate an exemplary background in people management within a customer service environment. Working closely with other departments (in particular the sales / new business team), you will also possess the ability to manage client expectations (both over the phone and face-to-face).This is a very busy role, where attention to detail and flexibility is key. Offering a considerable package, this is an opportunity to progress your career. Experience of the training sector would be preferable, although by no means essential.Due to the nature of being the Lead Client Account Manager for this team, you will also have a set revenue based target (as well as other targets relating to set SLA's). This is the reason for a considerable bonus being payable on top of the base salary.Based in Bracknell (Berkshire), this role is commutable from locations such as Reading, Ascot, Wokingham, Camberley, Sandhurst, Maidenhead and Windsor. Due to time constraints, only successful applicants will be contacted for this specific vacancy. Please apply via this website to be considered for this role.Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role. View full advert

Salary:	£35,000 per annum	Location:	Bracknell	Date posted:	10-Mar-2010

Meet and Greet!!! A fantastic opportunity to join one of the largest dealerships in their industry is waiting for YOU .Our client is looking for a very outgoing enthusiastic character to take up the role of Meet and greet!In this role you will have the responsibility for being the first point of contact, meeting all customers entering the site with a friendly and welcoming manner, showing them to the reception area, organising the car park area to make sure cars can have access to an easy entrance and exit.... you will also be able to earn bonus upon identifying damage on vehicles entering the site!!!The successful individual MUST HAVE A FULL DRIVING LICENSE as well as excellent organisational skills, if you have what it takes to make a success of this role we would like to hear from you, APPLY NOW!!!!***PLEASE NOTE THAT ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED*** View full advert

Salary:	£13,000 per annum	Location:	Watford	Date posted:	10-Mar-2010

New Customer Service Openings in 2010 - Immediate Starts! Immediate Openings for Face to Face Client & Customer Service RepresentativesAll Customer Focused Experience Considered - Full Product Training Available!Last year we expanded across Yorkshire, Merseyside, and the North East. We work with a varied portfolio of clients and they want us to continue to grow in 2010. Theres never been a better time to join our organization!Opportunities are available for experienced or inexperienced customer service client representatives. If you are looking for a new rewarding challenge and are excited about rapid advancement, wed love to hear from you. No specific experience is necessary because full product training is available along with on-site coaching.You will have the opportunity to learn: Face to Face Customer Service Skills Basic Marketing & Sales Skills Team Leadership / Training Daily Business OperationsAll applicants must be at least 18 years of age and able to work both independently and with a team. Our representation techniques involve B2B, B2C & Event Based set-ups, so you will need to have strong communications skills and be willing to expand your comfort zones. We target potential customers where they work, live and shop as a means of increasing market share for our client. A strong work ethic is recommended since earnings are based entirely on results, so if youre excited about a new opportunity, wed love to meet you!IMMEDIATE STARTS ARE WELCOME! SEND US YOUR CV TODAY FOR CONSIDERATION!- - - Interviews - - -Following initial interviews,some candidates will then be invited back to shadow a representative in the field for a full day to gain an understanding of the responsibilities involved. Since you are not permitted to actively participate in any sales, you will not be entitled to compensation. We will look to make a mutual final decision when you return to the office. Weve found that this is very helpful in determining if the opening is right for you!(THIS OPENING IS NOT BASED IN A CALL CENTRE, WE PROMOTE FOR OUR CLIENTS TO THE PUBLIC FACE TO FACE) View full advert

Salary:	£0 per annum	Location:	Newcastle Upon Tyne	Date posted:	10-Mar-2010

Trainee Conveyancer A well established company in Leicester are looking for people to train as Conveyancers.No legal experience is necessary as full training is given.The ideal candidate will have previous customer service experience, a professional telephone manner and must be able to meet deadlines.The main duties are:Liaising with clients, professionals and third parties over the telephone.Meeting all deadlines.Achieving own targets.Building a rapport with a variety of people.An interest in Law would be desirable.This is a temporary full time position with the possibility of it becoming permanent.If you are interested in applying for this position then please send your CV to Emma-Rose. View full advert

Salary:	£0 per annum	Location:	Leicester	Date posted:	10-Mar-2010

Customer Service Administrator Organisation DescriptionWorking in partnership with the UKs leading provider of financial training we are currently recruiting for a Customer Service Administrator to work withinthis busy environment. The company has 27 locations throughout the UK and after 50 years of delivering successful training they now look after more than 48,000 students a yearJob DescriptionAs a Customer Service Administrator you will be required to provide students with a first class service in relation to student support and ensure every opportunity is taken to sell additional products and services.You will:- Deal with enquiries efficiently and professionally- Provide accurate and effective assistance to students- Maintain up to date company knowledge and exercise this in all queries.- Build rapport with students at every opportunity and promote further products.- Identify cross-selling opportunities.- Deal with course and order-related queries and liaise with tutors- To maintain and update accurately the student management systems to include enrolments, orders, deferrals, exam results, prospective students etc- Initiate desptach of material through the student management system and handle confidential information in a sensitive mannerPerson SpecificationThe successful applicant will:- Have experience of working in an office or customer services environment- Have previous experience or working with Microsoft Office and Outlook- Be able to work evenings and weekends as required- Have excellent communication skills, both verbal and written- Possess excellent problem solving skills- Manage their time effectivelyIn return you will receive a salary of £16000 per annum, 25 days holiday rising to 28 with service, non-contributory pension scheme, health scheme, company bonus etc. If you would like to apply or require further information please contact the Leeds branch on 0113 2368956 or submit your CV.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£16,000 per annum	Location:		Date posted:	10-Mar-2010

Customer Experience Director / Customer Services Director Customer Experience DirectorOur client is the UKs leader in their field, they have won two accountancy age awards, three Best Companies awards and twice been the highest ranked professional services company in the Sunday Time Best Companies to Work For awards but this still isnt enough.They are now looking to hire an energetic, dynamic, experienced and passionate Customer Experience Director to develop, lead and deliver their customer service strategy. Commercial Experience and Awareness is essential.Due to massive double digit growth for the past decade and my clients marketing leading position, they are now looking to formalise their commitment to remarkable customer services by adding this new position to their senior management team. This role reports directly to the Managing Director and forms part of their executive management team.This is very much a hands on role, you wont be restricted by layers of bureaucracy or red tape and you will be able to use all your experience and well honed skills with total freedom. This is a rare opportunity to shine and really make a difference in an already strong, dynamic and customer service oriented organisation.Due to the entrepreneurial nature of the companys ownership there will be plenty of scope to develop and demonstrate your skills across an entire group of companies.Responsibilities- Primary focus will be to shape the future customer services strategy of the business.- Identifying short, medium and long-term opportunities that further enhance the companys dominant market position. - Ensure the continued delivery of a remarkable customer experience throughout the entire company- Develop not only a can do but also a delighted to attitude and culture within the group. - Train, motivate and generate enthusiasm within all employeesSkills and experience Be able to turn our customers into Raving Fans. Ability to think strategically and creatively and be able to implement your ideas across a multi region network. Understand the huge impact customer service has on not only the financial side of the business but also the general health of the company. Have a strong history of applying industry leading and modern techniques to achieve well defined performance related targets. Must have a strong ability to work well with others at all levels motivating and inspiring World Class Customer Experience skillsYou will be based in their Hemel Hempstead head quarters but will also travel across the UK.Package is View full advert

Salary:	£80,000 per annum	Location:	Hemel Hempstead	Date posted:	10-Mar-2010

Team Manager The RoleAt Orange we pride ourselves on brilliant customer service and Team Managers play a big part in making this happen. Service is often the first contact a customer will have with Orange, so its a big task to meet the high level of service they expect, so youll need to lead and inspire a team ofCSRs to solve the customers queries and issues whilst working towards the wider Service objectives.Youll be accountable for the performance of your team so youll coach and develop, manage and motivate whilst continually driving up productivity to achieve agreed Customer Service levels. There will also be the need to work with a wide range of departments to resolve the more complex customer issues.Day to day youll communicate key issues to your team, deal with any performance management and coaching issues via 1-2-1s not to mention dealing with a few escalations. Put simply youll be the first point of contact for your team when they have any questions or concerns. The right person for this role will be customer focused with a proven ability to create direction to lead and motivate others. Youll have experience in a similar role of managing people in a service driven environment. We want to offer a customer service thats so good it stands out from the rest. Must HavesTo be considered for this role, you must be able to demonstrate the following: past experience of team management in the service industry strong coaching and training skills knowledge of call centres systems, process and toolsNice to HavesIt would be great if you could also display: excellent communications skills strong knowledge of tariffs, products and services View full advert

Salary:	£0 per annum	Location:		Date posted:	10-Mar-2010

Exam Invigilator Job DescriptionI am currently recruiting Examination Invigilators to work in the East London Area from approx April - June.The hours will be irregular. Sometimes just mornings, afternoons and occasionally all daySuccessfulapplicants will have excellent communication skills, be able to follow instruction and be of a very smart appearance.Experience within an educational environment would be beneficialIdeally you will be in possession of a CRB certificate no older than 3 months. A Reed CRB will be applied for upon successful completion of trainingDue to the high level of response for this assignment, only applicants who fit the relevent criterea will be invited to interview.Please see below:Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£8 per hour	Location:	Bow	Date posted:	10-Mar-2010

Facilities Administrator Our client is a national company with great offices in Cardiff, they currently have an opening for an office administrator. The role is offered on a permanent basis.Job Description:Provide administration support to all departments within the businessGeneral data input of figuresProcessing purchase invoicesPhotocopying documents and associated paperworkFiling correspondence Typing letters and reportsMaintaining company systems Managing agreements, orders and queries.Person Specification:Excellent IT skillsFirst class communications skills High level of data entry abilities Flexible attitude to the work placeProfessional and helpful Able to work alone as well as part of a team Can work to deadlines View full advert

Salary:	£13,000 per annum	Location:	Cardiff	Date posted:	10-Mar-2010

Resource Planning Analyst An experienced Resource Planning (Capacity) Analyst with extensive contact centre planning required for a large UK business with career potential.Company / Role Overview:This is a tremendous career opportunity within a large organisation demonstrating high employee engagement and one of the UK's best places to work in the Sunday Times 2009 'Top 20 Best Big Companies to work for' Survey Excellent numeric and analytical ability proven in a contact centre analyst role Qualification or experience to demonstrate high level of numeracy Experience with building and analysing models using Microsoft Office tools Experience of using Dialler and Workforce Management toolsKey Responsibilities:Using Aspect WFM, Avaya and Genesys Telephony systems you will be responsible for the following deliverables. Drive forecast accuracy and develop variance analysis techniques Provide an effective short to long term resource planning solution in order to improve our resource planning capability on an intraday basis Drive key links between customer service and operations sectors to improve the customer experience Maintain, roll-out and improve the day to day management of Work-force management tools Effectively communicate and influence at all levels from groups of agents through to Centre Managers Constantly challenge yourself and the Team on methods of working to ensure the service delivered is world class Ensure the provision of accurate and effective management information Create and analyse bespoke MI to find new ways to support the business in the requirement for, and delivery of, new initiatives Focus on delivering service levels on a daily and weekly basis Identify improvements to the planning process and make recommendations for changeKey Skills / Experience required: Contact centre resource planning experience and high level of Numeracy Exposure to SAS or similar data mining and reporting software Sound grasp of one or more programming language(s) Excellent communication skills both written and oral. Superb Stakeholder Management techniques Proven time-management skills. Extensive experience in effectively managing customer expectation. Able to cover the hours 0600-2300 Monday to Sunday on a rotational basis Package: To View full advert

Salary:	£24,000 per annum	Location:	Edinburgh	Date posted:	10-Mar-2010

Banking Administrator - Financial Organisation DescriptionThis is an excellent opportunity for an experienced Administrator who wants to further your Administration career by working for our rapidly expanding client based in the heart of Warwickshire. To be successful in this role you will need to be experienced of working within a target-driven environment, however while fast pace is important, accuracy is paramount.Job Description Reporting to your team leader, as administrator you will use internal software systems (including banking systems) to complete your work tasks, in accordance with processes and procedures. As Administrator you will accurately and meticulously follow internal processes and procedures to input and transfer data within electronic forms in the internal software system, and to spot errors and self-audit. As Administrator create and send detailed correspondence via phone and email, to a variety of external third parties including solicitors. Correspondence may include queries, case progress and client updates, and in some instances, there may be a requirement to investigate case backgrounds. Work with and understand, various figures such as asset and cost values. Administer financial account actions such as payments, transfers, account closures and account dormancy. Work to targets, Key Performance Indicators (KPIs) and service levels agreed for team.Person SpecificationTo be successful in this Administrator role: You must be able to manage your own workload, prioritise, and take responsibility for your own tasks, in accordance with strict deadlines - excellent organisational skills are vital and punctuality is key, as time will need to be utilised effectively. You must be capable of working under pressure, whilst ensuring extremely high levels of accuracy and attention to detail at all times. You will need to be able to work competently with figures. You must have excellent communication skills and be able to liaise confidently with clients and third parties such as solicitors, via both phone and written correspondence, and as part of a team of administrators you must be able to demonstrate excellent grammatical skills.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£15,000 per annum	Location:	10 Oakley Wood Road, Leamington Spa	Date posted:	10-Mar-2010

Implementation Support Assistant Job DescriptionOur prestigious Oil and Gasclient have an immediaterequirement for an Implementation Support Assistant. This is an on-going temporary assignment located west of the city centre.This is a full-time position working 37.5 hours a week, the client also offer some degree of flexibilitywith start and finish times.Duties Include:* Making and receiving phone calls from worldwide locations* Dealing with all quieries from office inbox* Maintaining team website* Accessing and processing data from companies* Contacting IT consumers within the companyCandidates must have:* Previous customer service experience* A good telephone manner* Exceptional communication skills* A good level of Microsoft Office experience including Excel and Outlook* Direct administration experience* The ability to pick up new skills, procedures and processes quicklyIf you would like to apply for this position pleaseforward an updated CV to melanie.begg@reedglobal.com or apply online.Please Note: I am only able to accept CV applications for this positionReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£9 per hour	Location:	Aberdeen	Date posted:	10-Mar-2010

Resource Planning Analyst Resource Planner. An experienced Resource Planning Analyst is required for the commercial arm of a global not for profit organisation. The purpose of the role is to maximise sales opportunities and minimise costs through the efficient management of schedules and resources. Based in the company call centre, the successful applicant will ensure targets are achieved, analyse schedules and identify areas of improvement and opportunity for increasing sales. You will manage the planning and allocation of resources within the business and ensure all teams are aware of this through accurate reporting. To apply for the role you must have experience of working in a similar position, have strong commercial awareness and demonstrate expert levels of the use of excel spreadsheets. You must be able to communicate at all levels and compile effective results. Please email your CV to and for more information call and ask for Jonathan. This vacancy is being handled by Mandeville Recruitment, part of Randstad, who act as an employment business and employment agency and are registered in England and Wales no 4462540. Registered office address First Floor, Regent Court, Laporte Way, Luton, Beds, LU4 8SB. In the event that you are contacted for a role, please note that as part of the registration process you shall be required to provide Mandeville Recruitment with proof of identity as well as proof of eligibility to work in the United Kingdom. View full advert

Salary:	£18,000 per annum	Location:	Manchester	Date posted:	10-Mar-2010

Corporate Receptionist Corporate Receptionist:Our Receptionists are trained to deliver an outstanding level of customer service that surpasses any you would receive within a 5 star hospitality environment. Their objective and focus, is Service. To be responsive, efficient and professional delivering Service through our people. On all our sites, our clients and their tenants truly know the meaning of Service!Competencies Required:* Excellent interpersonal skills * Understand the role of teamwork in providing a quality service * Motivated and enthusiastic * The ability to communicate effectively with a wide range of people * Professional personal presentation * Reliability * Able to use own initiativeOur Company:Office Concierge was formed in 1995 as a direct response to a clear need to enhance reception facilities at demanding office buildings in both the City and West End.Our immediate objective was to provide a new and refreshing form of service. This was to deliver hand picked personnel to make up our Concierge Team. Our clients range from large property companies to corporates and managing agents.Our objective and focus, is Service. To be responsive, efficient and professional delivering Service through our people. Wherever our staff operate, our clients will truly know the meaning of Service View full advert

Salary:	£21,000 per annum	Location:	London	Date posted:	10-Mar-2010

Customer Service Manager Welcome to @Work Recruitment...the award winning recruitment agency based in the heart of East Anglia. We are currently recruiting on behalf of an established company based in Stowmarket. Our client is looking for a passionate, innovative Customer Service Manager to join their pro-active team.Who are we looking for?If you have experience managing a customer service team or sales team we want to hear from you. Ideal candidates will be comfortable working in a high call volume environment and will be able to keep their team motivated and focused. You will have strong time management skills and be able to deal with escalated complaints and queries. View full advert

Salary:	£20,000 per annum	Location:	Stowmarket	Date posted:	10-Mar-2010

Customer Services Manager Customer Services ManagerOur client, a highly progressive and successful market leader is looking to recruit a proactive, experienced and dedicated Customer Services Manager to compliment their expanding Operations Department.Reporting directly to the Managing Director, key responsibilities will include managing a team of administrators, overseeing the implementation of a new customer service division including recruitment and training of 20+ call centre staff, identifying and improving upon any problem areas within the administration department and resolving any escalated queries. You will also be responsible for the production of management reports together with all compliance.The successful candidate will have a proven background within managing a call centre or customer service department together with the ability to work in a highly pressurised environment with an incredibly busy work schedule and new challenges presented daily. You must be able to multi task effectively, feel comfortable in liaising with people at all levels and display a dedicated work ethic.This is a unique opportunity for an ambitious customer services manager to expand their skill set within a forward thinking company who will provide full training and support with plenty of opportunities for internal progression. View full advert

Salary:	£35,000 per annum	Location:	Chorley	Date posted:	10-Mar-2010

Technical Support Team Manager Organisation DescriptionPurpose Manages a team of Technical Support staff providing excellent customer experience efficiently and effectively. To maximise customer service, satisfaction, retention and growth by delivery of service excellence.Job DescriptionKey Result Areas Operational/Service ManagementManage resource to ensure adequate cover to meet operational Service Levels, targets and lead-times. Investigate and resolve customer escalations/complaints according to agreed procedure to include the preparation of incident reports in conjunction with the Operations Manager.Oversee interaction between Technical Support team and the NOC in order to ensure quality and consistency of service during handover.Undertake ongoing analysis/ review of call traffic and ticket lifecycles to identify trends make recommendations and oversee implementation of service/ resource improvement plans to ensure business and customer requirements are met.Drive inter-departmental communication in order to ensure consistency of service and support delivered to the customer.Undertake ongoing analysis/ review of customer and internal SLAs to ensure that resolutions are affected in line with agreed parameters.Oversee the clear and concise communication of both planned maintenance and unplanned outages to the customer base, acting as prime customer interface where required.Provide input and approvals to the Change Control processes as they would affect direct and indirect customers systems.Act as Technical Support representative for new Product / Project work. Involvement throughout the projects to ensure all aspects affecting Technical Support are considered thoroughly and delivered effectively.Act as a point of escalation for Complex Hosting customers, VIPs and Premium customers to resolve ongoing technical/service issues and prepare and agree technical action plans in line with hosting specialists. Personnel Development/ManagementRecruit and retain staff in line with best practise and company policy to suitably resource the Technical Support function.Lead, support, coach, train and develop a team of Technical Support staff in the delivery of excellent technical support, maximising the performance and productivity of the individuals and the team.Ownership and management of knowledge base and delivery/ development of full technical training curriculum.Oversee the agreement of individual and team KPIs, along with ongoing development and performance management plans.Service Quality ManagementConduct regular quality checks on staff through monitoring/observation techniques to ensure a professional, high quality level of service delivery - provide feedback to enable performance development for individual/team.Ongoing review of systems and processes in place in order to ensure systems and tools which improve the level and quality of service and support delivery.Act as reference and senior escalation point for the daily support of customers and the Technical Support team members.Person SpecificationBusiness or IT degree or equivalent experience. Extensive line management experience. Excellent communication skills written and verbal. Knowledge of the telco and ISP industry Good working technical and network knowledge. Able to manage conflicting priorities and respond to business needs Credibility with senior business executives Ability to understand data to identify trends and performance issues. The ability to communicate relevant information relating to company performance and product changes concisely and positively to the Technical Support Team. Ability to work under pressure Strong customer excellence empathy Ability to adapt to ever changing technology in an evolving market Commercial awareness.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£29,000 per annum	Location:	Exeter	Date posted:	10-Mar-2010

English speaking call centre agents Organisation DescriptionAn international Banking and Finance organisation located in MaltaJob DescriptionDealing directly with UK customers and under limited supervision, provide quality service toexisting customers ona full line of products and services including online banking, telephone banking, ATM, deposit accounts, check cards, through direct telephone contact. This includes promptly responding to customer inquiries, resolving customer problems on a timely basis, identifying their personal financial needs andrefering bank products and services. Full and comprehensive training will be given to successful applicants. The position will involve shift work on a rotaating shift pattern.Person SpecificationGenerally speaking, youll need to be personable, confident and able to understand our customers and colleagues well enough to find solutions and spot new opportunities as they arise. Youll need to be capable of working on your own but with a team orientated attitude, as well as being naturally keen to meet targets and improve customer service.Youll also need to exhibit good attention to detail, along with a methodical, conscientious approach to completing tasks.Successfulcandidates will enjoy keeping busy and sustaining a high level of energy over a long period of time; driven to achieve challenging targets and keen to improve their own performance. They will be sensitive and understanding towards others; prepared to go out of their way to help. A conscientious approach is important in the Customer Service role, where it is important that deadlines are met and tasks are completed. Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£0 per annum	Location:	171 2nd Street, San Francisco	Date posted:	10-Mar-2010

Customer Service Advisor (Part-time) Job DescriptionA prestigious High Street Building Society in Wolverhampton are looking to recruit a part-time Customer Service Advisor.Job PurposeTo provide a competent, efficient and friendly service to all branch customers, through identifying customers needs and providing appropriate solutions, referring to qualified staff where relevant, and ensuring C&G policy and procedures are adhered to.Key Competencies Carries out investment and cashiering duties as required, performing transactions for customers visiting or writing to the branch, and performing the role of balancing cashier on a rota basis. Keeps fully up to date with allprocedures, products and services, responding to customer enquiries received at the counter/sales desk, by post or telephone, referring to more experienced/qualified member of staff as appropriate. Identifies sales opportunities and customer needs through discussion and, if relevant, sells the appropriateproduct or service, referring to more experienced/qualified member of staff as appropriate. Takes on additional responsibilities and duties as required by group manager. Essential Skills/Experience Able to handle customer queries, both face to face and over the telephone. Keyboard skills/cash handling experience. GCSEs in Maths and English at Grade C or equivalent/or equivalent work experience.The position is part time, 21hours Tuesday, Wednesday and Thursday ( 9am - 5pm) and some Saturdays on a rota basis (9am-12pm)..Offer of employment will be subject to credit checks and satisfactory referencing.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£6.90 per hour	Location:	Wolverhampton	Date posted:	10-Mar-2010

Customer Service Advisor Job DescriptionA prestigious Banking Organisation are recruiting Customer Service Advisors to work at their offices in Pendeford in Wolverhampton.Advisors will be based within a busy call centre environment, they will be required to handle inbound customer queries relating to existing mortgage accounts. Successful applicants will be expected to action customer requests whilst they are on the phone and as such will demonstrate excelletn administrative skills. Duties will include producing closing statements for mortgage accounts, calculating and generating Redemption statements and amending payment details.The ideal candidate will be Customer Service focused with excellent communication skills, both written and verbal. They must be able to demonstrate attention to detail and be computer literate. Our client is looking for Customer Service Advisors who will display a positive attitude and proessionalism at all times.Training will last for 4 weeks and will be Monday - Friday 9am - 5pm. Once trained, Advisors will be required to work 35 hours between 8am - 8pm Monday - Friday and between 9am - 1pm on Saturdays.After an initial probationary period of 3 months, these roles will be ongoing.If you wish to apply please forward your CV and Covering Letter to victoria.foster@reedglobal.com, or apply online.Offers of employment will be subject to satisfactory credit checks and referencing.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7.01 per hour	Location:	Wolverhampton	Date posted:	10-Mar-2010

Customer Service Advisor Job DescriptionA prestigious Banking Organisation are recruiting Customer Service Advisors to work at their offices in Pendeford in Wolverhampton.Advisors will be based within a busy call centre environment, they will be required to handle inbound customer queries relating to existing mortgage accounts. Successful applicants will be expected to action customer requests whilst they are on the phone and as such will demonstrate excelletn administrative skills. Duties will include producing closing statements for mortgage accounts, calculating and generating Redemption statements and amending payment details.The ideal candidate will be Customer Service focused with excellent communication skills, both written and verbal. They must be able to demonstrate attention to detail and be computer literate. Our client is looking for Customer Service Advisors who will display a positive attitude and proessionalism at all times.Training will last for 4 weeks and will be Monday - Friday 9am - 5pm. Once trained, Advisors will be required to work 35 hours between 8am - 8pm Monday - Friday and between 9am - 1pm on Saturdays.After an initial probationary period of 3 months, these roles will be ongoing.If you wish to apply please forward your CV and Covering Letter to victoria.foster@reedglobal.com, or apply online.Offers of employment will be subject to satisfactory credit checks and referencing.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£7.01 per hour	Location:	Wolverhampton	Date posted:	10-Mar-2010

Customer Service Co-Ordinator Job DescriptionDue to expansion, our client is looking for two Customer Service Co-ordinatorsjoin the team on a Temp to Perm basis.The ideal candidate must be available immediately and have a wealth of customer service experience.Candidates must have excellent communication skills, written and verbal and be able to work within a fast paced environment.The role will consist in processing orders and making sure all SLAs are adhered to.The successful candidate will be dealing with all levels of customers internally and externally to make sure orders are received and delivered in a timely manner and also deal with any problems or complaints which may arise.It is essentail that candidate who apply have excellent keyboard skills, are IT literate, can pick up bespoke systems quickly and are accurate with excellent attention to detail.This role is varied, interesting and rewarding.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£16,500 per annum	Location:	Welwyn Garden City	Date posted:	10-Mar-2010

Customer Services Assistant Organisation DescriptionMy client is looking to recruit an experienced Customer Service Assistant working with the Customer Services Department reporting to the Customer Services Supervisor.Job DescriptionThe primary purpose of this role is to provide a direct sales interface and administrative support to existing/potential customers, the external sales team and the customer services team.In this role they will be responsible for the preparation of quotations and order entry (including contract review).They will also be required to work on projects and enquires generated by the external sales team.Person SpecificationInterested applicants must be able to adopt a flexible approach to their workload, assume new responsibilities as appropriate and must haveoffice basedcustomer service experience, data entry experience as well as being computer literate- usingMS Office.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£20,000 per annum	Location:	Twickenham	Date posted:	10-Mar-2010

Insurance Advisor Organisation DescriptionThis specialist Personal Lines Insurance Broker, with a long established name and dynamic image, is currently looking for a polished candidate with an in depth understanding of insurance products and impeccable client service handling skillsJob DescriptionYou will be managing the day to day insurance requirements of new and exisiting clients while upholding a strong, clean and professional service.The role will require you to make a significant impact on clients, both meeting and exceeding client expectations in the delivery of services. This job is an opportunity to work as an integral part of a company that aims to make their clients delighted, not only with what the employee has done but the manner it which is was achieved.Core Duties:- Respond quickly and effectively to client requests relating to their insurance policies- Process new business, mid-term adustments and renewals on the clients behalf- Arrange insurance cover as agreed with the client- Develop a positive relationship with the client- Follow all the branch procedures to protect the client- Ensure relationships with your insurers are enhanced through your professionalismPerson SpecificationThe successful candidate must have a good insurance background and want to deal with client on a face-face basis, with the flexibility to work on Saturday mornings.You must display the following competencies:Insurance knowledge and FSA knowledgeStrong customer service skillsEnjoy being a team playerExcellent communication skillsGood time managementMotivated and efficientProfessional ImageYou must be able to commit to working a rota of Saturday mornings until 12 noon. Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£23,000 per annum	Location:	Thatcham	Date posted:	10-Mar-2010

Insurance Advisor - Personal Lines Organisation DescriptionWould you like a new and exciting position within insurance?My client is a specialist Personal Lines broker with branches stretching across the South of England, equating in a highly success business with excellent career propects.The Thatcham based office is currently looking to recruit a professional, dynamic and eager candidate to work alongside their personal lines advisorsJob DescriptionYou will be dealing with multiple disciplines of Personal Lines insurance - home, motor, travel etc. within a team of professional and experienced insurance advisors.As a member of this team you will be responsible for quoting and selling insurance based products to clients both over the telephone and face-to-face, offering them outstanding quality of service whilst understanding their individualneeds.Person SpecificationYou will have a strong understanding of personal lines insurance, ideally having worked in a similar environment with strong face-face customer handling skills.For this role you will need to be able to demonstrate:Exceptional customer service skillsKnowledge of insuranceGood IT skillsAbility to work in a high-pressured environmentWillingness to work on a Saturday morning.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£23,000 per annum	Location:	Thatcham	Date posted:	10-Mar-2010

Customer Advisor Organisation DescriptionHBOS is one of the UKs largest financial organisations with 33 of the biggest names in banking & finance coming under its umbrella. Between them these companies offer a wide range of competitive products to their customers.HBOS feel their success has been based on a set of CORE values which they feel set them apart from their competitors, these include: being open & honest, promoting a non-hierarchical culture, remaining results-driven through their Sales & their focus on consistently delivering a high quality customer service.Your benefits will include:* 22 days holiday (increasing to 30 dependant on length of employment)* Preferential Banking terms, including Personal loans, Mortgages & Insurance* Share Options* Money Purchase Pension* Life Assurance* Employee Reward Schemes* Flexible benefits Buying optionsJob DescriptionThe role of Customer Advisor is based in a central Brighton HBOS branch. Working with visiting customers offering outstanding Customer Service whatever their needs may be, youll be helping them to find what they are looking for & suggesting alternative ways for them to use the services, without needing to queue up for the counter. As well as dealing with customers as they come into the branch, youll also look for opportunities to promote the product range & refer customers to specialist members of the branch team for further information. In summary, you role is to deliver the highest standards of customer service whilst generating & building business for the bank.Person SpecificationThe skills that you will need to be successful in the role of Customer Advisor are Exceptional Customer Service skills,SalesDriven & Self motivated & be a great Team Player.Previous banking experience is not required as you will be fully trained in your new role however, you will be able to demonstrate your experience in the above skills.Full time - 35 hours per week and may involve a Saturday shift rota.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£16,245 per annum	Location:	Sutton	Date posted:	10-Mar-2010

Claims Co-Ordinator Job DescriptionWe are currently looking for an experienced Administrator to join a large Financial Organisation in Stockport.This excellent opportunity is the stepping stone for you to progress into the banking sector. Based on a large site which is easy accessible by public transport and by car.Duties will include:Dealing promptly with all allocated workBasic administration duties i.e. photocopying, filing and faxing.Communication of information effectively and sensitively at all times.Answering of phone calls and passing to relevant party.Making outbound calls and liaising with customers/clients etcKey Skills:Accurate and efficient typing.Ability to comprehend and carry out instructionsAbility to work effectively within a team environment.Good knowledge of word processing, spreadsheet and email applications.Ability to work independently and prioritise work.Minimum experience of 6 months in an office environmentExcellent telephone mannerKey Competencies:Ability to prioritise workload and work under pressure, meeting strict deadlines.Able to make sound judgements where appropriate but willing to seek assistance where required.Team player able to encourage others to contribute to teams achievements.Hours: Full TimeN.B- This role is subject to a credit checkReed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£8.50 per hour	Location:	Stockport	Date posted:	10-Mar-2010

Job Broker Job Brokers competitive salary plus bonus scheme.PEOPLESERVE is determined to be the best welfare to work provider in the UK by providing excellent support to our customers, employers and stakeholders to improve skills and abilities of unemployed individuals and moving them into sustainable employment.What you will be doing as a Job Broker: Achieve job entry targets as specified in each individual contract. Achieve monthly financial targets for both job outcomes and sustainability both individually and as a team. Maintain the ongoing relationships with the customer and the employer. Manage a caseload of customers to ensure all requirements of the customer journey are fulfilled and S.M.A.R.T objectives achieved. Proactively source new vacancies within the local area through sales calls, face-to-face meetings, mail shots, job fairs and other related initiatives. Engage on a 1-2-1 basis with our customers and to be a central point of contact throughout, you will identify opportunities and support them through the interview and selection process. Provide post employment support which may include sourcing additional qualifications and in work support.What are we looking for: For this role we are looking for hard working, motivated and creative individuals who are prepared to work to tight deadlines and under pressure. You must have drive, passion and the ability to inspire and empower our customers to succeed in sustainable employment, with the ultimate goal to improving their lives and personal development. Key skills required to the job: Previous experience within a sales environment is essential with experience of the welfare to work sector advantageous. In addition to this you will have good organisational skills, strong attention to detail and the ability to provide innovate ideas. You will also possess strong communication skills, the ability to work on your own initiative and be able to identify key market opportunities. Coupled with strong influencing and negotiation skills which will allow you to forge and maintain internal and external relationships supported by good IT skills. View full advert

Salary:	£24,000 per annum	Location:	Stafford	Date posted:	10-Mar-2010

Repsonse Desk Co-ordinator Due to expansion an opportunity has arisen to join thisfriendly and fast growing services company as a Response Desk Coordinator.Key Responsibilities: To answer calls promptly, to liaise with clients following calls through to a resolution within agreed SLA timeframes To accurately input customer data into the Optim data base updating information through to the closure of the call To liaise with OEMs and operational managers to ensure that all issues relating to the specific clients needs are understood, and when appropriate highlight areas of concern to the relevant members of staff Implement and maintain departmental processes, procedures and systems that ensure the effective delivery of all services To support running of accurate monthly, quarterly & annual KPI reports for each client To provide cover and support to the Response Desk Manager as and when required including to cover breaks and annual leaveKnowledge, Skills and Experience Requirements Excellent telephone skills and the ability to communicate effectively when dealing with operational managers, employees at all levels Intermediate IT skills to include Excel, Word and Outlook Must be self motivated with a flexible can do attitude and the ability to work under pressure Good timekeeping Must be able to identify and implement change Good inter-personal skills, must be able to work as part of a team as well as individually, when required View full advert

Salary:	£15,500 per annum	Location:	Reading	Date posted:	10-Mar-2010

Telephone Service Officer The Royal Bank of Scotland Group is full of talented people working closely together in teams driven by success. We have a range of service operations with big brand names like NatWest, Direct Line and Royal Bank of Scotland. Our Customer Service Teams deliver the best possible service to our customers and in return, we make sure they enjoy their own success. Whether you’re answering account or financial queries, or offering advice on the many RBS products and services, we’ll need you to be able to assess the customers requirements and deal with them efficiently, professionally and always in a helpful and clear way. Sometimes this will mean referring customers directly to another department and sometimes you will contact the product department and refer them directly to the customer, updating the account record accordingly. Understanding the importance of our security protocol and your knowledge of our products and services will be key but we’re not worried if you don’t already have extensive customer service/telephone service experience. We'll give you industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers. We offer up to 15% incentive bonus. You’ll need to bring confidence, energy and a competitive spirit that’ll see you get results. We want people who will push to exceed their targets, keep 100% motivated and help both customers and colleagues alike see us continue our success. At RBS we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance. View full advert

Salary:	£20,100 per annum	Location:		Date posted:	10-Mar-2010

Telephone Service Officer The Royal Bank of Scotland Group is full of talented people working closely together in teams driven by success. We have a range of service operations with big brand names like NatWest, Direct Line and Royal Bank of Scotland. Our Customer Service Teams deliver the best possible service to our customers and in return, we make sure they enjoy their own success. Whether you’re answering account or financial queries, or offering advice on the many RBS products and services, we’ll need you to be able to assess the customers requirements and deal with them efficiently, professionally and always in a helpful and clear way. Sometimes this will mean referring customers directly to another department and sometimes you will contact the product department and refer them directly to the customer, updating the account record accordingly. Understanding the importance of our security protocol and your knowledge of our products and services will be key but we’re not worried if you don’t already have extensive customer service/telephone service experience. We'll give you industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers. We offer up to 15% incentive bonus. You’ll need to bring confidence, energy and a competitive spirit that’ll see you get results. We want people who will push to exceed their targets, keep 100% motivated and help both customers and colleagues alike see us continue our success. At RBS we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance. View full advert

Salary:	£19,400 per annum	Location:	., Middlesbrough	Date posted:	10-Mar-2010

Customer Service Advisor - Immediate Start! Entry Level Customer Service Experience Needed!We are seeking individuals with customer service experience. We find individuals with customer service experience enjoy regular interaction with people and have a genuine desire to succeed and advance.We are a marketing firm located inLiverpool City Centreand are in need of extra help! We have increased our clients market share and brand awareness through the ability to target new tiers of distribution and focus campaigns according to our new clients needs. Sales methods include B2B, B2C and events - meeting with customers where they work, live and shop.We have places available immediately; we will provide full, hands-on training for the right people, in the following categories: Customer Service Sales Advertising/MarketingThe successful candidates accepted for this customer service opportunity will ideally possess the following attributes: Leadership Great Customer Service Skills Ambition Great Work EthicAll applicants must be 18+ years of age, available for full time hours.Packages are entirelybased on resultsand you must be able to beinterviewed within 48 hours. Successful candidates will be invited back for a full day interview with a member of the company before a final decision is made. View full advert

Salary:	£18,000 per annum	Location:	Liverpool	Date posted:	10-Mar-2010

Banking Administrator - Data Inputter Organisation DescriptionThis is an excellent opportunity for an experienced Administrator who wants to further your Administration career by working for our rapidly expanding client based in the heart of Warwickshire. To be successful in this role you will need to be experienced of working within a target-driven environment, however while fast pace is important, accuracy is paramount.Job Description Reporting to your team leader, as administrator you will use internal software systems (including banking systems) to complete your work tasks, in accordance with processes and procedures. As Administrator you will accurately and meticulously follow internal processes and procedures to input and transfer data within electronic forms in the internal software system, and to spot errors and self-audit. As Administrator create and send detailed correspondence via phone and email, to a variety of external third parties including solicitors. Correspondence may include queries, case progress and client updates, and in some instances, there may be a requirement to investigate case backgrounds. Work with and understand, various figures such as asset and cost values. Administer financial account actions such as payments, transfers, account closures and account dormancy. Work to targets, Key Performance Indicators (KPIs) and service levels agreed for team.Person SpecificationTo be successful in this Administrator role: You must be able to manage your own workload, prioritise, and take responsibility for your own tasks, in accordance with strict deadlines - excellent organisational skills are vital and punctuality is key, as time will need to be utilised effectively. You must be capable of working under pressure, whilst ensuring extremely high levels of accuracy and attention to detail at all times. You will need to be able to work competently with figures. You must have excellent communication skills and be able to liaise confidently with clients and third parties such as solicitors, via both phone and written correspondence, and as part of a team of administrators you must be able to demonstrate excellent grammatical skills.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£15,000 per annum	Location:	Leamington Spa	Date posted:	10-Mar-2010

Customer Service Advisor - Immediate Start! Entry Level Customer Service Experience Needed!We are seeking individuals with customer service experience. We find individuals with customer service experience enjoy regular interaction with people and have a genuine desire to succeed and advance.We are a marketing firm located inLeicester City Centreand are in need of extra help! We have increased our clients market share and brand awareness through the ability to target new tiers of distribution and focus campaigns according to our new clients needs. Our methods include B2B, B2C and events based marketing (meeting with customers where they work, live and shop)We have places available immediately; we will provide full, hands-on training for the right people, in the following categories: Customer Service Sales Advertising/MarketingThe successful candidates accepted for this customer service opportunity will ideally possess the following attributes: Leadership Great Customer Service Skills Ambition Great Work EthicAll applicants must be 18+ years of age, available for full time hours.Pay is entirely based on results as is advancement and you must be able to beinterviewed within 48 hours. Successful candidates will be invited back for a full day interview with a member of the company before a final decision is made, this will be an unpaid assesment. View full advert

Salary:	£18,000 per annum	Location:	Leicester	Date posted:	10-Mar-2010

Customer Services Advisor PART TIME CUSTOMER SERVICES ADVISOR - 20 HOURS (MUST BE ABLE TO SPEAK DUTCH/GERMAN)Trueshopping Ltd, one of the UK's leading online department stores is looking to recruit a Customer Services Advisor to assist with the European (Dutch/German) section of the business.The Role:You will be part of a small but vibrant team and must have the ability to work as part of a team whilst still having the ability to work under your own initiative.You must have an excellent telephone manner and be able to deal with all nature of enquires from our customersYou will be responsible for communicating with Dutch/German customers by telephone and through online enquiries, so the ability to speak fluently in these languages is essential.The ability to work under pressure and to tight deadlines whilst providing quality of service is a must.You must be computer literate with knowledge of MSWord, ExcelHours of work: Monday to Friday 8.30am - 12.30pm (20 hours)Salary to be discussed at interview View full advert

Salary:	£11,000 per annum	Location:	Burnley	Date posted:	10-Mar-2010

Bank Advisor Organisation DescriptionOur financial services clientrequire competent and an enthusiasticcustomer serviceadvisorYou willprovide an efficient and friendly service to all branch customers, through identifying customers needs and providing appropriate solutions, referring to qualified staff where relevant, and ensuring company policies are adhered to.Job Description Carries out investment and cashiering duties as required, performing transactions for customers visiting or writing to the branch, and performing the role of balancing cashier on a rota basis. Keeps fully up to date with the companys procedures, products and services, responding to customer enquiries received at the counter/sales desk, by post or telephone, referring to more experienced/qualified member of staff as appropriate. Identifies sales opportunities and customer needs through discussion and, if relevant, sells the appropriate product or service, referring to more experienced/qualified member of staff as appropriate. Takes on additional responsibilities and duties as required by group manager.Person SpecificationEssential Skills/Experience- Able to handle customer queries, both face to face and over the telephone.- Keyboard skills/cash handling experience.- GCSEs in Maths and English at Grade C or equivalent/or equivalent work experience.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£13,360 per annum	Location:	Bude	Date posted:	10-Mar-2010

Corporate Customer Services Advisor - Immediate start Job DescriptionMUST BE ABLE TO COMMIT FOR A MINIMUM OF 1 YEAROur client based in Bracknell are looking for an experienced Customer Services Advisor to work within a small team.You will be responsible for:* Handling and respondingto complaintsvia letter to customers* Resolving queries and complaints* Liaising with Account Managers* Formatting templates for written responses* Writing letters* Taking queries via the phone from customers This role is 90% written responses and 10% phone work.The successful candidate will have proven letter writing skills when responding to complaints, ideally within a busy call centre.The ideal candidate will have a high standard of written skills, combined with the ambition and drive to succeed.This is a pressurised role and will suit someone who is highly organised, enthusiastic and self motivated.Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£8.50 per hour	Location:	Bracknell	Date posted:	10-Mar-2010

Customer Care Advisor NWM is a well established and highly successful Payroll Services company providing a high quality customer driven service to a UK wide market. We currently have a vacancy for a Customer Care Advisor in our team to be based at our offices in the heart of Westbourne, Bournemouth.To succeed in this fast paced work environment, you will need todemonstrate excellent customer service skills, be an effective communicator, able to build rapport,computer literate and have a great work ethic.A financial services background would be beneficial but not essential. View full advert

Salary:	£0 per annum	Location:	Bournemouth	Date posted:	10-Mar-2010

HOTEL RESERVATIONS CONSULTANTS - DERBY My client - a leading Business Travel Company is looking for Hotel Reservation Consultants to join their office in Derby. This is a great opportunity to break into Business Travel and work for a very well known company with an enviable reputation. We are looking for candidates who have excellent Customer Service experience - not necesarily in Travel. Contact / Call centre experience is also preferred as you will be working in their fast paced contact centre taking inbound calls from their clients. Excellent customer service skills and a professional and polite telephone manner are pre-requisites . Working Monday to Friday, with many benefits inc free parking. There are 3 shifts - 8am to 4.30pm, 9 to 5.30pm and 10 to 6.30pm - these are done on a rota basis. Progressive Personnel is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit PLEASE NOTE, WE ARE ONLY ABLE TO CONTACT CANDIDATES THAT ARE SHORT LISTED FOR THIS ROLE BUT WE MAY REGISTER YOUR CV ON OUR DATABASE AND CONTACT YOU ABOUT SUITABLE ROLES IN THE NEAR FUTURE. IF YOU DO NOT WISH TO REGISTER WITH PROGRESSIVE PERSONNEL, PLEASE EMAIL WITH NO REGISTRATION IN THE SUBJECT LINE View full advert

Salary:	£0 per annum	Location:	East Midlands	Date posted:	10-Mar-2010

Customer Relations Executive Complaints Make the most of your skills in communication and diplomacy with this rewarding role.About the rolePart of a specialist team, you’ll handle customer complaints and ensure that they are dealt with in a fair and consistent manner. It’s a crucial role that will see you dealing with a range of complaint types, many of which could be quite complex and require attention to detail and effective customer communication. You will be expected to investigate complaint cases to our own rigorous standards and follow defined complaint handling procedures. We expect that you will be equally at ease in dealing with customers over the phone as well as in writing and committed to ensuring a fair and equitable outcome for both the customer and the company. You will also find yourself liaising frequently with other parts of the business and external stakeholders such as the Financial Ombudsman. It will be down to you to ensure that each case – no matter how complex – is resolved in a timely fashion.About youGiven the nature of this role, you’ll need a mature and professional approach. You’ll be dealing with customers at a difficult time, so the ability to listen and empathise is crucial. At the same time you’ll need to be logical and analytical when dealing with complex complaint cases. You’ll have to decide on the pertinent points of each case, arrive at sound judgements, be able to justify your recommendations and communicate effectively with our customers in writing. A meticulous planner, you’ll also need a keen eye for detail and be expected to manage your own case load of complaint cases. We expect you to demonstrate a collaborative approach to working. Knowledge of Section 75 or PPI products would also be a distinct advantage.About usBarclaycard is one the world’s leading, most innovative and fastest-growing payments companies. Even in the current economic climate, our business performance is outstanding. Our plan to own the world of simple payments means we’re constantly thinking ahead, launching groundbreaking initiatives and making it easier both for customers to buy things and for businesses to accept payments. As our Cardiff business triples in size, it will have an increasing role to play in making us even more successful. About your rewardsAs well as absorbing, stretching work and an empowering culture, you can look forward to joining an organisation that ensures fantastic prospects by promoting a genuine two-way commitment to development. The financial rewards are impressive too. Your competitive salary is backed by some of the most attractive benefits in the industry, including contributory pension after 12 months service, private healthcare, sharesave scheme and flexible working hours. We’re based in a superb modern building close to major transport links, lively towns and some outstanding countryside. View full advert

Salary:	£16,572 per annum	Location:	Cardiff	Date posted:	10-Mar-2010

Telephone Service Officer The Royal Bank of Scotland Group is full of talented people working closely together in teams driven by success. We have a range of service operations with big brand names like NatWest, Direct Line and Royal Bank of Scotland. Our Customer Service Teams deliver the best possible service to our customers and in return, we make sure they enjoy their own success. Whether you’re answering account or financial queries, or offering advice on the many RBS products and services, we’ll need you to be able to assess the customers requirements and deal with them efficiently, professionally and always in a helpful and clear way. Sometimes this will mean referring customers directly to another department and sometimes you will contact the product department and refer them directly to the customer, updating the account record accordingly. Understanding the importance of our security protocol and your knowledge of our products and services will be key but we’re not worried if you don’t already have extensive customer service/telephone service experience. We'll give you industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers. We offer up to 15% incentive bonus. You’ll need to bring confidence, energy and a competitive spirit that’ll see you get results. We want people who will push to exceed their targets, keep 100% motivated and help both customers and colleagues alike see us continue our success. At RBS we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance. View full advert

Salary:	£19,400 per annum	Location:	Cardiff	Date posted:	10-Mar-2010

Italian Speaking Customer Services Specialist This is a unique opportunity to be part of an international team of customer service specialists. As well as possessing excellent customer relations skills you will be fluent in Italian and English.You will also be required to work Monday to Friday, 7.45am to 3.45pm.The Duties: Operating in a call centre environment answering calls and progressingclients requests and taking ownership over client needs. Working with a corporate client base looking for concierge solutions. Delivering effective and unique solutions to customer enquiries. Recording all details accurately on the client database, reflecting call backtimes and availability of suppliers. Share knowledge on travel destinations, special interests and suppliers andinput these into the Knowledge Database.The Person: Must speak fluent Italian and English. Must possess experience of providing over the telephone customer service. Excellent communication and interpersonal skills. Capable of working with a customer database and MS Office. Must be proactive and demonstrate initiative; able to reliably accomplish multiple tasks. View full advert

Salary:	£14,000 per annum	Location:	Peterborough	Date posted:	10-Mar-2010

EMEA Order Fulfillment & Customization planning Manager Job DescriptionOrder Fulfillment:Monitor EMEA Backlog of customer orders in order to optimize Revenue Order cycle time Constrain managementMRP / Customization Planning : Manage production planning for printers & supplies with our 3PL located in Belgium. Plan and procure local components for customization Manage inventory replenishment to the EMEA DCs (SAF / Turkey) Manage OEM customersContinuous Process improvement Order Fulfillment/ Planning Drive change Contribute actively to process improvements & harmonizationLeadership / management : Developteammembers s skills through coaching(around 15 persons) Takes personal responsibility for teams success; provides clear direction; inspires others; prevents and resolves conflicts; encourages others to maximize performance Develop a climate of trust where feedback is spontaneously sought and accepted as a constructive way of improving Person SpecificationEDUCATION & EXPERIENCE University Graduate / Specialized in Supply Chain, Logistics or Business Administration or Economy +8 years of experience in Supply chain (either in planning management, order management) is a must Experience in an international environment Experience in a matrix organization Experience in people management (min team of 10) is a mustREQUIREMENTS : PERSONAL CHARACTERISTICS Resistant to stress Good Cross Functional Communication & interpersonal skills Sense of priorities & customer urgency (Ability to act quickly in case of issues) Able to adapt to different culturesREQUIREMENTS : TECHNICAL SKILL MS Office skills. SAP experience in Supply Chain modules would be a plusLANGUAGESREQUIRED and Level : English Advanced Working proficiency level Reed Specialist Recruitment Limited is an employment agency and employment business View full advert

Salary:	£0 per annum	Location:	Budapest	Date posted:	10-Mar-2010

Team Manager Sales About UsWith companies ranging from Littlewoods, Kays and Very through to Marshall Ward and Woolworths .co .uk, selling 400 national and own brands such as Nike, Diesel, Miss Sixty, Dyson, Bosch and Sony, Shop Direct has something for everyone. We have a turnover of £1.6 billion and 5 million customers, we’re the largest home shopping and online retailer in the UK. Some 56% of our products are now sold online – and we’re on track to hit our target of 80% by 2010/2011. In fact, we want to become the home of online retail. And you could help us to get there.About the RoleAs a forward-thinking business it’s essential that we deliver a first class customer service through our employees. You will be responsible for leading, motivating and managing a team of sales advisors. Through effective, well delivered 1-1s, team meetings and performance management activity, your team will develop and fulfil their true sales potential. It’s all about coaching and developing in a professional and proactive style. With the support of your manager you will play a vital role in the delivery of Shop Direct Contact Centres long and short term business goals. About YouWith an understanding of the retail industry and the home shopping element you will be self motivated and passionate about people. Enthusiastic, with strong interpersonal skills, you will lead by example and drive forward sales through service. With a can do attitude you will thrive within a challenging and fast paced environment. Able to lead by example, adjust your style to suit the occasion and deliver solutions to further enhance and deliver sales revenue View full advert

Salary:	£0 per annum	Location:	Preston, Duns	Date posted:	10-Mar-2010

Team Manager Sales About UsWith companies ranging from Littlewoods, Kays and Very through to Marshall Ward and Woolworths .co .uk, selling 400 national and own brands such as Nike, Diesel, Miss Sixty, Dyson, Bosch and Sony, Shop Direct has something for everyone. We have a turnover of £1.6 billion and 5 million customers, we’re the largest home shopping and online retailer in the UK. Some 56% of our products are now sold online – and we’re on track to hit our target of 80% by 2010/2011. In fact, we want to become the home of online retail. And you could help us to get there.About the RoleAs a forward-thinking business it’s essential that we deliver a first class customer service through our employees. You will be responsible for leading, motivating and managing a team of sales advisors. Through effective, well delivered 1-1s, team meetings and performance management activity, your team will develop and fulfil their true sales potential. It’s all about coaching and developing in a professional and proactive style. With the support of your manager you will play a vital role in the delivery of Shop Direct Contact Centres long and short term business goals. About YouWith an understanding of the retail industry and the home shopping element you will be self motivated and passionate about people. Enthusiastic, with strong interpersonal skills, you will lead by example and drive forward sales through service. With a can do attitude you will thrive within a challenging and fast paced environment. Able to lead by example, adjust your style to suit the occasion and deliver solutions to further enhance and deliver sales revenue View full advert

Salary:	£0 per annum	Location:	Bolton	Date posted:	10-Mar-2010

Team Manager Sales About UsWith companies ranging from Littlewoods, Kays and Very through to Marshall Ward and Woolworths .co .uk, selling 400 national and own brands such as Nike, Diesel, Miss Sixty, Dyson, Bosch and Sony, Shop Direct has something for everyone. We have a turnover of £1.6 billion and 5 million customers, we’re the largest home shopping and online retailer in the UK. Some 56% of our products are now sold online – and we’re on track to hit our target of 80% by 2010/2011. In fact, we want to become the home of online retail. And you could help us to get there.About the RoleAs a forward-thinking business it’s essential that we deliver a first class customer service through our employees. You will be responsible for leading, motivating and managing a team of sales advisors. Through effective, well delivered 1-1s, team meetings and performance management activity, your team will develop and fulfil their true sales potential. It’s all about coaching and developing in a professional and proactive style. With the support of your manager you will play a vital role in the delivery of Shop Direct Contact Centres long and short term business goals. About YouWith an understanding of the retail industry and the home shopping element you will be self motivated and passionate about people. Enthusiastic, with strong interpersonal skills, you will lead by example and drive forward sales through service. With a can do attitude you will thrive within a challenging and fast paced environment. Able to lead by example, adjust your style to suit the occasion and deliver solutions to further enhance and deliver sales revenue View full advert

Salary:	£0 per annum	Location:	Worcester	Date posted:	10-Mar-2010

Due Diligence Manager Debt Management and Financial Services, multi Site operation. This company have a very impressive growth record and are cutting edge in their field.Due to expansion the role of ensuring Due Diligence and Pricing during the purchase of Portfolios needs to be separated from the sales department and steered in a data driven Direction, therefore this is a totally new role. This role will be responsible for undertaking on-site client audits and communicating findings to Pricing Committee in order to drive optimal commercial pricing decisions.The Ideal Candidate, as well as being analytical and inquisitive will also have exceptional interpersonal skills enabling them to manage the data purchasing process effectively; flagging up any discrepancies in data and ensuring the full picture is apparent before the purchase.Key Responsibilities: Owner of target pricing data from receipt into the business, through to pricing committee, and hand off of formatted data to the operational team. Key point of contact with client during pricing process for data transmission, data queries and data clarification. Undertaking high level data analysis to form basis of Due Diligence Carry out on-site due diligence of pricing data and internal collection processes and strategies at the vendors as necessary to understand the pricing file, and identifying pertinent information to help the business make informed pricing decisions. Validating quality of data supplied by prospective clients Deliver business communications regarding all sales Manage post sale process to book accounts on to operational system, including chairing the cross-functional portfolio book-on meeting held for all successful portfolio acquisitions. Primary financial support for Sales & Marketing Director, including: Variance and pipeline reporting on asset purchase performance versus budget Reporting and analysis on market trends and reviewing and updating competitor financial performance Attending Pricing Committees, and where necessary deputising for Head of Pricing and Modeling. Managing all documentation and internal communications regarding each due diligence, including retaining all pricing minutes and supporting data presented and produced to support the pricing decisionKey Skills / Experience required: Previous experience in debt purchase/financial services industry Analytical and able to decipher large amounts of Data and find discrepancies. Understanding of operational collections processes Diplomatic and personable. Package: Circa £40k + Bonus + Benefits View full advert

Salary:	£40,000 per annum	Location:	2655 Robert Fowler Way, San Jose	Date posted:	10-Mar-2010

Customer Service Assistant Customer satisfaction is a big part of any business. Customers determine the size and strength of a business and even its longevity. Thats why in this economy our client representatives are in high demand. Weve proven ourselves to be the best, most reliable source of new customer acquisition for our current clients.As a result of our continuous efforts, our clients experience increased market share and, more importantly, increased revenue. Theyre looking for us to double in size in 2010!Were looking for individuals with a professional, dynamic approach to customer service plus an appetite to be better and achieve more. Youll need to be confident working in customer service, general service environments and sales. Were looking for individuals who can listen as well as talk who can take intelligence from every customer conversation and feed it back to drive better service and insights for our clients.If you think you have what it takes to take your customer service skills to the next level don't delay APPLY NOW.Candidates should ideally live within the Nottingham area and be able to work full time hours.To apply for our opening, please email us a copy of your CV. All applications will be reviewed, but we will be contacting local candidates available for an immediate start first. All applicants must be 18+ years of age, available for full time hours, comfortable working on a performance based structure and able to interview within 72 hours.Multiple interviews will be required for successful candidates, spending a full day with a member of the company before a final decision is made. View full advert

Salary:	£16,500 per annum	Location:	Sheffield	Date posted:	8-Mar-2010

Customer Service Assistant Customer satisfaction is a big part of any business. Customers determine the size and strength of a business and even its longevity. Thats why in this economy our client representatives are in high demand. Weve proven ourselves to be the best, most reliable source of new customer acquisition for our current clients.As a result of our continuous efforts, our clients experience increased market share and, more importantly, increased revenue. Theyre looking for us to double in size in 2010!Were looking for individuals with a professional, dynamic approach to customer service plus an appetite to be better and achieve more. Youll need to be confident working in customer service, general service environments and sales. Were looking for individuals who can listen as well as talk who can take intelligence from every customer conversation and feed it back to drive better service and insights for our clients.If you think you have what it takes to take your customer service skills to the next level don't delay APPLY NOW.Candidates should ideally live within the Nottingham area and be able to work full time hours.To apply for our opening, please email us a copy of your CV. All applications will be reviewed, but we will be contacting local candidates available for an immediate start first. All applicants must be 18+ years of age, available for full time hours, comfortable working on a performance based structure and able to interview within 72 hours.Multiple interviews will be required for successful candidates, spending a full day with a member of the company before a final decision is made. View full advert

Salary:	£18,000 per annum	Location:	Nottingham	Date posted:	8-Mar-2010

IMMEDIATE OPENINGS! Customer Service Client Representatives!! We are diversifying our portfolio and increasing representation for our current clients. If you consider yourself a people person and youre looking for a structured career path, we may be able to help you gain valuable experience in the business world!OUR CURRENT OPENINGS: We are currently seeking to fill a number of openings with marketing, sales, and customer service all rolled into one. We are also looking for driven management trainees to complete our intense Management Preparation Programme over the next 6-10 months. Our client representatives are in high demand because we acquire new customers for our clients on the spot and have delivered consistent results throughout the UK.We provide all necessary training, so experience is not necessary, but strong communication skills and the desire to learn as you grow are a must!As a client representative, you will be delivering our clients messages to their target market face to face (B2B & B2C). You will learn how to effectively explain our clients services, answer questions, and complete new customer registrations in person.Advancement andearningsare based entirely uponthese results, so we recommend a strongwork ethic and competitive drive. If youre looking to set the foundation for a business career, channel your drive and ambition towards something, and prove you have what it takes to succeed, apply today!~ TO APPLY ~Please send a copy of your CV and your career objectives for consideration. We will contact candidates as soon as possible to arrange interviews. Local candidates available to start straight away will take precedence. All applicants should be at least 18 years of age and seeking full time hours. Multiple interviews may be involved including a full open day in the field with a member of our team. This day is arrangedto ensure the role is right for you and therefore participants are not entitled to wages. View full advert

Salary:	£0 per annum	Location:	Southampton	Date posted:	6-Mar-2010