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Assistant Reception Manager in Belton
Description:
We are currently recruiting for an Assistant Reception Manager to join our highly successful team at Belton Woods, Grantham.
Based in modern surroundings you will be required to contribute to the hotels success. You should have a warm, personable nature, can do attitude and eye for detail.
It is essential that you understand our guest's requirements and are able to adapt both yourself and your team to ensure these are met.
You will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest's expectations.
You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards.
In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. In return we will offer you second to none career opportunities.
Why choose us?
We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly.
If you are truly passionate about a career in hotels then we want to hear from you.As an expanding company with new hotels in the pipeline and a commitment to grow our future General Managers from within we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way
Our rising star programme is how we put our money where our mouth is.
Twice a year we review all of our teams against our high performance behaviours:
Inspirational
Driven
Commercial
Detailed
Resilient
If you stand out as the best in these areas and show potential then you will quickly be spotted to participate in this programme.
Were passionate about developing talent. We run yearly competitions within each function, whilst highlighting our Rising Starts and Up & Coming Stars of the future.
Apart from this we offer some amazing benefits such as free Gym membership to our health and fitness business which includes state of the art gym equipment as well as discounted shopping and stays within our hotels.
To be successful in your application for the position of Reception Manager, you must possess the following:
Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
Lead, coach and motivate staff to encourage and obtain maximum commitment and excellent service so that they continue to develop and maximise their individual and team potential.
Deal efficiently with all reservation requests, confirmation of bookings and special requests.
Ensure wages/costs and expenditure is within budget through forward planning and effective use of Payroll.
Ensure you and the Reception team strictly operate the hotel cash-handling and security procedures and report any discrepancies immediately.
Knowledge of Opera would be advantageous.
