Service Co-ordinator (Clarriots Care Lincolnshire North) in Louth

Lucy Clark 

Posting for 10+ years

Louth

Ad ID: 26902501

Ended

Description:

Job Title:Service Co-ordinator
Location:Manby, Lincolnshire
Salary:£18,500 OTE

Clarriots Care are a UK based Health & Social Care organisation providing a range of care and support to people within their own homes and to other organisations. The company has also recently launched our franchise business and are working to become one of the UK's leading Care Franchises. Due to continuous growth we require a talented sales executive to join their successfully expanding team.

The primary role of the Service Co-ordinator is to co-ordinate the arrangement of care and other services to our clients. You will be expected to take responsibility with arranging and communicating staffing resource in order to effectively meet the needs of our customers, managing the referral process, conducting interviews, inducting new team members and motivating the team. You must be adaptable and excellent at relating to people.

Responsibilities include:

Customer service and support;
Communicate regularly with customers, resolving queries and assisting with support as required;
Provide an enjoyable experience of Clarriots Care through clear communication, a cheerful attitude by being polite and professional;
Ensure that our customers support is delivered on time regularly and that they are informed of any changes;
Recognise complaints from customers, representatives and employees, and report such complaints;
Maintain thorough and accurate records for all telephone calls and correspondence including incidents, accidents and safeguarding concerns;
Create rosters and schedules to organise service delivery to our clients;
Assist in recruiting team members and building up teams of staff;
Motivating our team and provide key support to retain and empower our team;
Ensure team members are appropriately trained prior to service delivery;

For this position we are looking for individuals who meet the following criteria:

Excellent communication skills;
Excellent customer service skills;
Ability to handle pressure and work towards deadlines;
Professional and polite approach;
Strong networking skills;
Ability to prospect new clients;
Excellent writing skills;
Creative and innovative approach to their work;
Ability to form new ideas, create plans and implement them;
Ability to relate to people from a range of different backgrounds and build an excellent rapport with them;
Be target driven;
Negotiation techniques;
Work well within a team and autonomously.



About Clarriots Care:

We established our business in 2008 with only 5 members of staff and by 2014 we now employ over 80 staff.
We are one of the most diverse Health & Social Care Providers in the UK, offering 18 different services to our clients including Personal Care, Social Care, Domestic Care, Training Services, Recruitment Services, Pet Care and many other services.
We have recently launched our franchise business whereby franchise owners will deliver the Clarriots standards in their own exclusive territory.
We are looking to expand our service delivery coverage across Lincolnshire and we are seeking Service Co-ordinators to assist in co-ordination services across this area.