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A1 Cars are looking for a full time taxi controller to join ourbusy and expanding taxi firm.
Ideally candidates should have some experience in this field of work, however this is not essential if you can show the right attitude and enjoy working in a busy office environment.Immediate start available.
Taking telephone calls from customers
Taking immediate and advanced bookings, including out of town trips.
Taking payments via the telephone by credit and debit card.
Dealing with customer enquiries & complaints.
General office duties.
Attention to detail.
Good common sense.
Good hearing and a clear telephone voice.
A confident and polite telephone manner.
The ability to work quickly and accurately under pressure.
Excellent customer service skills.
The ability to deal with difficult calls in a calm and professional manner.
Good time-keeping and reliability.
Positive attitude towards work.
The ability to work individually and as part of a team.
Knowledge of the St Ives area is desirable.
Basic IT / Computer Skills.
Have great attention to detail and accurate recording of information
Solve problems with driver and customers
Must be proactive and use their initiative at all times.
It is essential that you are reliable with good time keeping and also flexible as extra hours will sometimes be required for holiday cover.
Ability to multi-task, prioritise and manage time effectively.
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