Desktop Engineer in Bath


An exciting opportunity has arisen to join this thriving organisation as a Desktop Engineer. If you have experience supporting a commercial business with it's technologies, and are looking for a varied role in a supportive team, then our Desktop Engineer position could be perfect for you.

The role is to support the business and its technologies, this will include supporting users remotely with a variety of IT issues, onboarding new starters, building and deploying laptops for new joiners. You will also help to support all office based and cloud infrastructure. The Desktop Engineer position sits within the Digital Team, so it would be advantageous if you have experience working closely with a Development team or at least have an understanding of their methodologies and working practices. The successful applicant will enjoy working as part of a team with excellent communication skills and the ability to communicate complex information to a diverse range of audiences.


Answer helpdesk tickets and escalate to the wider team when needed
Proactive maintenance for company Macs using reporting metrics, such as OS and app versions
Automate building new machines to minimise IT touchpoints
Onboard / offboard staff
Independently research and implement improvements for ongoing IT projects
Help maintain current systems: G Suite, Editshare, Sage, Munki (managed software centre), Moysle (MDM)
Keep all IT systems documentation updated
Remotely support users via remote desktop software
Asset management
Package apps for managed software centre
Support the design and implementation of projects
Train users on new software implementations
Collaborate with others in the team on larger projects
Skills and Experience Required:

Experience automating machine builds and app deployment via MDM software
1+ years IT Helpdesk experience (Mac / Linux experience here would be helpful)
Familiar with some hypervisors, AWS or GCP environments
Office365 or G Suite experience
Basic network troubleshooting
Good documentation skills/best practices
Personable and customer focused
Experience prioritising a varied workload and keeping to timescales on projects
Good written and oral communication skills
Additional, non-essential, Skills and Experience:

Experience working with Munki (Managed Software Centre) / Jamf
Experience Working with Moysle or similar MDM solution
Knowledge of Python, JS, Google scripts or working with APIs
Some experience with networking and assisting with physically organising equipment racks
Some experience with Asset Management systems would be beneficial
Experience working with AutoPKG, for app packaging and updating
Sage experience
Ideally you'll have some experience with Editshare - storage protocols and troubleshooting

Ad ID:
1 week ago
Joined: Jan 2021
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