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MDS Aero Support Corporation is an engineering-based organization whose primary focus is the supply of test facilities and test systems for aviation, industrial, and marine gas turbine engines. Certified to both ISO 9001 and 14001 standards, MDS has supplied turnkey engine test facilities, test support equipment, data acquisition systems, and engineering services to a variety of industries and organizations around the globe since 1985.
MDS Aero Support Corporation, a world leader in the design and construction of gas turbine engine test equipment and facilities, has a requirement for a Technical Services Representative - Derby, UK.
Reporting to the Business & Project Manager at our site in Derby, UK, the Technical Services Representative (TSR) will provide professional technical support to MDS's global customers from inception to conclusion, including: communications, status updates, enhancements and root cause analysis where applicable. This position is full time in Derby, UK.
Provide technical and engineering support to MDS's customers in the operation, repair and enhancements of MDS-supplied products, during warranty and support phases.
Receive, analyze & understand customer queries and align the right resources in MDS to drive a timely resolution.
Solve issues with knowledge, testing, data collection and root cause analysis.
Understand customers' service requirements and provide actionable technical and business solutions to enable "best in breed" results.
Prepare and provide reports on the status of customer issues and opportunities.
Provide feedback and continuously work towards improving support services to ensure a high degree of customer satisfaction.
Prepare warranty budgets.
Use MDS administration systems to capture issues, engage resources and track costs (i.e. PLM).
Work in accordance with appropriate Work Instructions and Company Standard and Administrative Procedures.
Travel at short notice and for extended periods.
Visit customer sites to install/carry out maintenance and calibration of MDS-supplied software/systems.
Visit suppliers to carry out reviews and checks.
Supervise contractors on site as part of issue resolution and enhancements.
Education and Qualifications
Degree or diploma in mechanical, electrical or software engineering/technology, or equivalent related experience.
Experience resolving complex technical issues with cross-functional teams.
Customer-centric, able to maintain satisfied customer relationships and is profit focused.
Ability to prioritize and effectively handle multiple assignments.
Strong negotiation, conflict resolution, and relationship building skills.
Self-starter with exceptional analytical/problem solving and time management skills.
Excellent technical, interpersonal and communication skills.
Strong technical background in electrical and software systems.
Knowledge of gas turbine engines/data acquisition would be an asset.
Programming skills would be an asset.
Proficiency in Windows Operating Systems and Microsoft Office Software (Word, PowerPoint and Excel) required.
Valid passport and willingness to travel as required.
At MDS our values drive our actions and behaviors to foster the most positive and productive environment for our Employees, Customers, and Partners. Candidates must demonstrate a proven ability to demonstrate the following MDS values: Communication, Passion, Accountability, Teamwork, Care and Respect.
MDS is an equal opportunity employer. MDS does not discriminate against any employee or applicant for employment because of age, race, color, mental or physical disability, religion, sex, or national/ethnic origin origin.
We thank all applicants for their interest, however, only those candidates who meet or exceed our requirements, are legally eligible to work in the UK and do not require sponsorship will be contacted.
Please visit our website www.mdsaero.com to view all open positions. Telephone calls are not accepted from candidates or agnecies.
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