Airport Customer Service Home Study Course in Southwark

Exodus Travel Training & Recruitment 

Posting for 6+ years

Southwark

Ad ID: 34555511

Ended

Description:

Introduction:

Most airport and airline organisations focus on the importance of customer services because without people the objectives of the organisation will not be met. This is why it is important for an organisation needs to be sustainable and ensure that their staff are professional at all time regardless of the situations that might occur. This includes to have respect towards others and exceed expectations to customers and deliver excellent customer services at all times.

Our Airport Customer Course provides the skills and knowledge on passenger care while working in the airport environment.

Course content:

Module 1
Setting the Standards
Body Language


Module 2
Effective communication
Passenger announcements
Listening skills
Different types of communication


Module 3
Different passengers
Passengers with special requirements
seating requests
passenger types


Module 4
Recognising conflicts
Passenger complaints
This 20 hours course will provide you skills and knowledge used in airports and prepares you for role plays that generally part of the induction process.

Your course includes course materials, support & guidance, and certification.