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Decided to work in the airport environment but not sure about the procedures or facilities operation. As travellers we are very limited to the awareness of the airport environment and how it works from check-in to the actual services available for the passenger. However, most of the procedures are operational and are behind the scenes in order for the passenger processes to flow and board their flight safety.
If you are considering to work in the airport environment, this particular short course will enlighten you with the terminal operations in the airport environment. If any of these procedures are implemented incorrectly, this can cause flights delay with the knock off effect the airline will be charged and this in turn, passenger airfares will increase.
So, gain the knowledge required before seeking employment in the airport environment and contribute to the smooth running of an airport though gaining knowledge and the skills required.
Functional areas and airport passengers
Airport passenger facilities
The airport lounge
Introduction to security
Passport & visit checks
Baggage handling systems
Reasons for baggage restrictions
Items not allowed for transit
Regulations of firearms
The flight journey
Problems en route
Work tracer system
The Check-in Agent
Allocating passenger seating
Air traffic controllers
ground handling agent
Providing gate departure and arrival
handling missing passengers
Handling unfit or incapable passengers
Sorting passengers to an aircraft
Dealing with arrivals
Causes of accidents, mishaps and injures
Security checks at the gate
baggage facilities department
Course materials include
Materials to study, exercises and certification
Passenger service host
Meet & greet passenger services
Arrival and Transfer services
Departure gate services
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