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Airport Facilities & Procedures Home Study Course in Southwark




Decided to work in the airport environment but not sure about the procedures or facilities operation. As travellers we are very limited to the awareness of the airport environment and how it works from check-in to the actual services available for the passenger. However, most of the procedures are operational and are behind the scenes in order for the passenger processes to flow and board their flight safety.

If you are considering to work in the airport environment, this particular short course will enlighten you with the terminal operations in the airport environment. If any of these procedures are implemented incorrectly, this can cause flights delay with the knock off effect the airline will be charged and this in turn, passenger airfares will increase.

So, gain the knowledge required before seeking employment in the airport environment and contribute to the smooth running of an airport though gaining knowledge and the skills required.

Course content

Module 1

The airport
Functional areas and airport passengers
Airport passenger facilities
Airline facilities
The airport lounge
Introduction to security
Airport check-in
Passport & visit checks
Baggage handling systems
Baggage allowances
Reasons for baggage restrictions
Baggage charges
Items not allowed for transit
Dangerous goods
Regulations of firearms
The flight journey
Problems en route
Work tracer system

Module 2

Different roles
The Check-in Agent
Valid documents
Allocating passenger seating
Immigration officers
customs officers
Air traffic controllers
ground handling agent
Providing gate departure and arrival
handling missing passengers
Handling unfit or incapable passengers
Sorting passengers to an aircraft
Dealing with arrivals

Module 3

Causes of accidents, mishaps and injures
Airside safety
Security checks at the gate
baggage facilities department
Missing baggage
Emergency procedures
Legal requirements

Module 4

Different airlines
Aircraft types
Aircraft seating

Course materials include

Materials to study, exercises and certification

Career path

Passenger service host
Lounge services
Meet & greet passenger services
Arrival and Transfer services
Departure gate services


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