Operations Assistant Part Time Permanent Contract in Lambeth

£ 8.50 to £ 8.91

Lauren Frankis 

Posting for 3+ years

Lambeth

Ad ID: 36984695

Ended

Description:

This is a diverse role where you will be asked to cover varying areas of the Centre on a daily basis. Some of the main responsibilities of the role will include, (but are not limited to):

Hygiene and Safety:

Champion in role and take personal responsibility for all hygiene, health and safety policy and procedure
Carry out testing and other health and safety checks as directed by Centre Management, passing results immediately to the appropriate person and escalating potential issues promptly
Safely support managing customer flow and expectation of waiting times across all areas of the Centre
Undertake all day-to-day cleaning and maintenance of equipment and fittings, to the highest possible standards, bringing to the attention of the Centre Management any faults or major repairs
Proactively manage customer behaviour during the use of facilities to ensure highest possible levels of safety and enjoyment
Customer Care and Satisfaction:

Actively engage with members of the public in their use of the facilities, encouraging repeat bookings, dealing with any customer queries and delivering a high level of customer service
Assist customers to understand and select the right membership options to suit their enjoyment of the services
Own and action the handling of customer feedback, escalating complaints where appropriate
Establish and maintain excellent relationships with our customers and potential customers
Adhere to the Equality and Diversity and Health and Safety policies and operating procedures, customer service standards and uniform policy at all times
Ensure all concerns of a child safeguarding nature are referred in a timely and appropriate manner, in accordance with Fusion's Safeguarding Policy
Participate in sale and daily lead generation activities as directed
Communicate and promote centre services and revenue opportunities
Fitness Activity Support:

Provide a visible presence in fitness/gym areas of the centre to support and advise in safely and hygienically using all fitness activities and products
Safely supervise activities within the centre and operate the equipment in a manner consistent with safe working practice, ensuring the efficient and effective operation of the facility
Assist with daily operations ensuring effective, accurate and timely set-ups, take-downs and changeovers
Bring to the attention of customers and management any risks in using fitness equipment and activities around hygiene and safety
Provide emergency shift cover across the centre as required and qualified for, including lifeguard cover