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Field Care Supervisor in Hoddesdon
JOB DESCRIPTION - FIELD CARE SUPERVISOR
Carry out assessments for new and potential customers.
Conduct risk assessments as part of the customer's assessment and update these as required as part of the individual's risk management.
Carry out introductory visits every time a Care & Support Worker visits a customer for the first time.
Ensure all customer visits are always covered.
Take on care calls in case of emergency.
Be part of an on call rota
Dependent on business needs there may be times you work early mornings, evenings and weekends. This should be managed within your working hours per week
Liaise closely with Care Coordinators regarding recruitment, permanent allocation of Carers and the writing of Care & Support Agreements.
Identify suitable Carers to cover for any absences, this may be due to sickness or holiday.
Allocate suitable alternative Carers when an existing Carer notifies that they are unable to attend a call.
Facilitate the practical induction of all new Carers.
Provide and facilitate in-field training as and when appropriate.
Conduct customer reviews and respond to Individual Review Forms as soon as possible.
Report any changes in a Carers or customer's schedule to the Care Coordinator.
Monitor, supervise and mentor all Carers in the field.
Provide support to all Carers in the field.
Any overtime should be agreed with management and will paid at managers discretion
Skills and experience:
Excellent administration and organisational skills
Be a Team Player
Ability to prioritise workload
Strong ability to build and maintain excellent working relationships and build rapport with customers, colleagues, care workers and business partners.
A strong understanding of issues surrounding confidentiality
Excellent communication skills- both face to face and via the telephone
Basic computer literacy
Ability to demonstrate good numeracy and literacy skills
Ability to produce accurate and thorough reports in a timely manner
MUST HAVE A FULL DRIVING LICENCE AND ACCESS TO A CAR FOR WORK
Great rates of pay to be discussed at interview.
Job Type: Full-time
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