Field Care Supervisor in Hoddesdon

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Contract:
Permanent

Description:

JOB DESCRIPTION - FIELD CARE SUPERVISOR

Responsibilities:

Carry out assessments for new and potential customers.

Conduct risk assessments as part of the customer's assessment and update these as required as part of the individual's risk management.

Carry out introductory visits every time a Care & Support Worker visits a customer for the first time.

Ensure all customer visits are always covered.

Take on care calls in case of emergency.

Be part of an on call rota

Dependent on business needs there may be times you work early mornings, evenings and weekends. This should be managed within your working hours per week

Liaise closely with Care Coordinators regarding recruitment, permanent allocation of Carers and the writing of Care & Support Agreements.

Identify suitable Carers to cover for any absences, this may be due to sickness or holiday.

Allocate suitable alternative Carers when an existing Carer notifies that they are unable to attend a call.

Facilitate the practical induction of all new Carers.

Provide and facilitate in-field training as and when appropriate.

Conduct customer reviews and respond to Individual Review Forms as soon as possible.

Report any changes in a Carers or customer's schedule to the Care Coordinator.

Monitor, supervise and mentor all Carers in the field.

Provide support to all Carers in the field.

Any overtime should be agreed with management and will paid at managers discretion

Skills and experience:

Excellent administration and organisational skills

Be a Team Player

Ability to prioritise workload

Strong ability to build and maintain excellent working relationships and build rapport with customers, colleagues, care workers and business partners.

A strong understanding of issues surrounding confidentiality

Excellent communication skills- both face to face and via the telephone

Basic computer literacy

Ability to demonstrate good numeracy and literacy skills

Ability to produce accurate and thorough reports in a timely manner

MUST HAVE A FULL DRIVING LICENCE AND ACCESS TO A CAR FOR WORK

Great rates of pay to be discussed at interview.

Job Type: Full-time

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Ad ID: 35812766
Posted:
5 weeks ago
Verified
Adico Care
Hoddesdon
Joined: May 2019
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